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Genesys Interaction Analytics (GIA)

Genesys Interaction Analytics (GIA)

SpeechMiner User Manual
New in this Release
Getting Started
Dashboard
Managing Views
Managing Widgets
The Widgets
Action Items
Explore
Search Results Grid
Searching for Interactions
Defining Search Criteria
Using Text Mode
Exploring Terms with a Custom Data Set
Saved Searches
Interaction Lists
Browsing Interactions
Exporting Interactions
Media Player
Trending
Quality Monitoring
Quality Monitoring Workflow
Forms Manager
Forms Manager Grid
Create a New Form
Form Questions
Configure Question Weights
Manage a Form
Evaluations Manager
Evaluations Manager Grid
Create an Evaluation
Evaluation Sessions
Evaluation Sessions Grid
Perform an Evaluation Session
Open a Completed Evaluation Session
Coaching
Reports
Standard Reports
Tools
System Administration
Manage Preset Views
Monitor System
Purge System
Manage Cache
Reprocessing Interactions and Managing Audits
System Configuration
Manage Alerts
System Alerts
Metadata Manager
Elements Explorer
Topic Statistics
Program Statistics
Category Statistics
User Management
Edit User Profile
Manage Users
Manage Groups
Managing Roles
Permalinks

Other guides

SpeechMiner Upgrade Guide
SpeechMiner Administration Guide
SMART User Manual

8.5.3

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This page was last edited on March 8, 2015, at 05:58.

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