Dep Table of Contents Page

Welcome title: Genesys Info Mart 8.5.0 Deployment Guide

Supplement title: Deployment Guide Supplement

• ExportGIMData title: Exporting data from Genesys Info Mart
  

GIMOverview title: Genesys Info Mart Overview

• GIMTerminology title: Genesys Info Mart Terminology Conventions
  
• GIMArchitecture title: Genesys Info Mart Architecture
  
• GIMComponents title: Genesys Info Mart Components
  
• GIMFeatures title: Genesys Info Mart Features and Functionality
  
• GIMDataSources title: Data Sources and Delivery Mechanisms
  

GIMNew850 title: New in Release 8.5.0

GIMSystemReqs title: System Requirements

GIMTopologies title: Supported Topologies

• GIMTopolDiags title: Topology Diagrams
  
• GIMDisasterRecovery title: Standby and Disaster Recovery
  

GIMHosting title: Recommendations on Hosting

GIMDBConsiderations title: Database Considerations

• GIMDBPrivs title: Database Privileges
  
• GIMDBWorksheet title: Database Worksheets
  

GIMMultimedia title: Multimedia Interactions

GIMUserData title: Genesys Info Mart and Attached User Data

• GIMUDProcessStorage title: User Data Processing and Storage
  
• GIMKVPs title: User Data Sources and KVPs
  
• GIMUDMapping title: User Data Mapping
  
• GIMPropagationRules title: Propagation Rules
  
• GIMCommonKVPs title: Common Attached Data KVPs
  
• GIMAdataSpec title: Sample ICON Attached Data Specification
  
• GIMUDWorksheet title: Mapping User Data Worksheet
  

GIMOutboundContact title: Outbound Contact Data

• GIMOCSWorksheet title: Mapping OCS Record Fields Worksheet
  

GIMNonICON title: Reporting Data from Various Data Streams

GIMDepOverview title: Overview: Deploying Genesys Info Mart

• GIMDepConfigSummary title: Enabling Reporting on Configuration Details
  
• GIMDepVoiceSummary title: Enabling Reporting on Voice Activity
  
• GIMDepMMSummary title: Enabling Reporting on Multimedia Activity
  
• GIMDepOCSSummary title: Enabling Reporting on Outbound Contact Activity
  
• GIMDepUDSummary title: Enabling Reporting on User Data
  
• GIMDepCallbackSummary title: Enabling Reporting on Callback Activity
  
• GIMDepHASummary title: Enabling High Availability
  
• GIMDepSecuritySummary title: Enabling Secure Connections
  
• GIMDepAggSummary title: Enabling Aggregation
  

GIMPrepICON title: Preparing Interaction Concentrator

• GIMPrepICONApp title: Preparing the ICON Application
  
• GIMPrepIDB title: Preparing IDBs
  
• GIMExtractIDB title: IDB Tables Accessed by Genesys Info Mart
  

GIMPrepDB title: Preparing the Info Mart Database

• GIMDBScripts title: Info Mart Database Scripts
  
• GIMDBLinks title: Optimizing Database Performance: Database Links
  
• GIMDBTuning title: Optimizing Database Performance: Database Tuning
  

GIMDataAccess title: Enabling Database Access

• GIMConfigDAPs title: Configuring Required DAPs
  

GIMConfig title: Configuring the Genesys Info Mart Application

• GIMProcessOptions title: Data-Processing Options for Genesys Info Mart
  
• GIMOpsOptions title: Operations-Related Options for Genesys Info Mart
  
• GIMAggOptions title: Aggregation-Related Options for GCXI and RAA
  

GIMConfigOther title: Configuring Supporting Objects

• GIMConfigSwitch title: Configuring Switch Objects
  
• GIMConfigBusAttrs title: Configuring Media Type Business Attribute Objects
  
• GIMConfigDNs title: Configuring DN Objects
  
• GIMConfigScripts title: Configuring Script Objects
  
• GIMConfigFields title: Configuring Field Objects
  

GIMInstall title: Installing Genesys Info Mart

• GIMServerInstall title: Preparing and Installing the Genesys Info Mart Server
  
• GIMManagerInstall title: Installing Genesys Info Mart Manager
  

GIMPostInstall title: Post-Installation Activities

• GIMDBModifs title: Completing Database Preparation
  

GIMStartStop title: Starting and Stopping Genesys Info Mart Server

GIMRelatedInfo title: Related Documentation Resources