IWWDep Table of Contents Page
Welcome title: Workspace Web Edition Configuration Guide
IntroToConfigOptions title: Introduction To Configuration Options
OverridingInteractionWorkspaceOptions title: Overriding Workspace Options
Migrating8to9 title: Migrating from Workspace 8.5.2 to 9.0
SettingUpSystem title: Setting up Workspace on your system
ConfigUI title: Configuring the User Interface
EnablingFeatures does not exist. Click to create EnablingFeatures in 9.0.0
SettingUpAgents title: Setting Up Agents On The System
SettingUpSupervisors title: Setting Up Supervisors On The System
DisasterRecovery does not exist. Click to create DisasterRecovery in 9.0.0
EnablingComms title: Enabling Internal Communications
SIPPhoneConfig title: Genesys Softphone integration
HandlingInteractions title: Interaction handling
- IntVoice title: Voice
- IntOutboundCampaigns title: Outbound campaigns
- IntEmail title: Email
- IntChat title: Chat
- CustomerCase title: Customer Case
- IntWorkbins title: Workbins
- IntVoicemail title: Voicemail
- IntWorkitems title: Workitems
- IntAgentAssist title: Agent Assist
- IntSRL title: Standard Responses Library
EnablingAgentstoViewKPIs title: Enabling agents to view KPIs and Contact Center Statistics
ActionCodes title: Configuring Not Ready Reason Codes
EmailQA title: Email Quality Assurance
EnablingAgentsToManageContacts title: Enabling agents to manage contacts and interactions
Cobrowse title: Enabling Co-browse Sessions
ActiveRecordingSetup title: Recording Setup
ServiceClientAPI title: Enabling the Service Client API
WWETroubleshoot90 title: Troubleshooting Workspace Web Edition
GPAProvisioning title: Gplus Adapter for Salesforce (v9)
- GPlusSalesforceLightning title: Integrating Gplus Adapter in Lightning
- GPlusSalesforceClassic title: Integrating Gplus Adapter in Classic
- GPlusMigration90 title: Migrating to Gplus Adapter (v9)
- GPlusGenFeatures title: Configuring and Using General Features
- ClicktoDial title: Click-to-dial
- ScreenPop title: Screen Pop
- ActivityHistory title: Activity History
- GPAConfig title: Configuration Options
- GplusServiceClientAPI title: Gplus Adapter support for Service Client API
- GplusTroubleshoot90 title: Troubleshooting Gplus Adapter Integration with Salesforce
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