Help Table of Contents Page

Welcome title: Workspace Desktop Edition Help

Launching_Interaction_Workspace title: Launching Workspace

Keyboard_Navigation_and_Accessibility title: Keyboard Navigation and Accessibility

Composite_Views_Overview title: Functionality Overview

• Login title: Login
  
• Main_Window title: Main Window
  
• Statistics_Gadget title: Statistics Gadget
  
• Interaction_Preview title: Interaction Preview
  
• Voice_Interaction title: Voice Interaction
  
• Web_Callback_Interaction title: Callback Interactions
  
• Chat_Interaction title: Chat Interaction
  
• E-Mail_Interaction title: Email Tasks Overview
  
  • Inbound_E-Mail title: Inbound Email
    
  • Outbound_E-Mail title: Outbound Email
    
  • QA_Review_of_E-Mail title: QA Review of Email
    
• SMS_Interaction title: SMS and MMS Interactions
  
• Workitems title: Workitems
  
• SkypeUsingPlugin title: Using Workspace Plugin for Skype for Business
  
• FBixnWindow title: Facebook Interaction
  
• TwIxnWindow title: Twitter Interaction
  
• RSSixnWindow title: RSS Interaction
  
• Internal_IM title: Internal IM
  
• ABCixnWindow title: Apple Messages for Business Interaction
  
• WAixnWindow title: WhatsApp Interaction
  
• Outbound_Campaigns_Overview title: Outbound Campaigns Overview
  
  • Outbound_Preview_Calls title: Outbound Preview Calls
    
  • Outbound_Push_Preview_Calls title: Outbound Push Preview Calls
    
  • Outbound_Progressive_Calls title: Outbound Progressive Calls
    
  • Call_Actions_for_Outbound_Calls title: Call Actions for Outbound Calls
    

Atomic_Views_Overview title: Components, Features, and Controls

• Case_Data title: Case Information
  
• KPI_Summary title: Contact Center Statistics
  
• Contact_Record title: Contact Directory
  
• History title: Contact History
  
• Contact_Search title: Contact Search
  
• Disposition_Code title: Disposition Code
  
• Activity_Timeout title: Inactivity Timeout
  
• Call_History title: Interaction History
  
• Active_Interactions_Tooltip title: In-Progress and Recent Interactions
  
• Interaction_Search title: Interaction Search
  
• KnowledgeCenter title: Knowledge tab
  
• Manual_Contact_Assignment title: Manual and Automatic Contact Assignment
  
• My_Campaigns title: My Campaigns
  
• My_History title: My History
  
• My_Messages title: My Messages
  
• My_KPIs title: My Statistics
  
• My_Status title: My Status
  
• Notepad title: Note
  
• Print_Preview title: Printing
  
• Responses title: Responses
  
• Reschedule title: Schedule a Callback
  
• Spelling_Check title: Spelling Check
  
• Team_Communicator title: Team Communicator
  
• Team_Lead title: Team Lead
  
• Workbins title: Workbins