Advanced Routing

Offered as Universal Routing, provides a wide range of routing options, including database-driven routing, agent-level routing, skills-based routing, virtual agent groups with priority routing across virtual queues, multi-site routing, business attribute assignment, service-level-agreement routing, cost-based routing, and support for proactive routing. Routing of third-party objects is available through Open Media.

For More Information Nothing links to this glossary term - yet!

Suggestions To comment on a term, or suggest a new term, send a quick email to the Glossary Team

Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z