Computer Supported Telephony Applications

Also known as CSTA. Launched by the European Computer Manufacturers Association (ECMA), CSTA is a Computer-Telephony Integration (CTI) standard for connecting computers and telephone switches, with the goal of fostering the development of third-party applications such as contact-center software. The specification has been adopted by the International Standards Organization (ISO), and it also has been incorporated into switching platforms from a number of vendors.

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