Task Sequence

An object that is composed of one or more tasks that are positioned by relative times; it may be used to fill a working shift. A specific task sequence is assigned to a specific shift during the scheduling process, based on optimization criteria. A task sequence may be completely filled with task time, or it may contain periods of nontask time.
In Workforce Management (WFM), a defined period of time during which agents can work only on a specified set of tasks—an Activity Set.

For More Information Nothing links to this glossary term - yet!

Suggestions To comment on a term, or suggest a new term, send a quick email to the Glossary Team

Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z