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=Welcome=
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=Web Services and Applications Configuration Guide=
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{{Editgrn_open}}Add descriptive text{{Editgrn_close}}
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Welcome to the ''Web Services and Applications Configuration Guide''. Here you'll find everything you need to configure the user interfaces that are included in Web Services and Applications. The following UIs are currently offered:
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*Workspace Web Edition
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*Gplus Adapter for Salesforce
  
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====Product Overview====
 
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{|
 
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| [[ClientSideBrowserSupport|Client Side Browser Support]]
 
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| [[SettingUpAgents|Setting Up Agents]]
 
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| [[AgentLoginAndAuthentication|Agent Login And Authentication]]
 
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|-
 
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| [[EnablingInternalExternalCommunications|Enabling Internal External Communications]]
 
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| [[HandlingInteractions|Handling Interactions]]
 
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| [[EnablingAgentstoViewKPIs|Enabling Agents to View KPIs]]
 
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|-
 
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| [[EnablingAgentsToManageContacts|Enabling Agents To Manage Contacts]]
 
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| [[CustomerCase|Customer Case]]
 
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| [[ActionCodes|Action Codes]]
 
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|}
 
  
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====Configuration Options====
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'''Before you get started, you must first follow the steps in the [[Documentation:HTCC:Dep:InstallingAndDeploying|Web Services and Applications Deployment Guide]].'''
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{|
 
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| [[AgentStatus|AgentStatus]]
 
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| [[Application|Application]]
 
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| [[CaseData|CaseData]]
 
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|-
 
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| [[Chat|Chat]]
 
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| [[Contact|Contact]]
 
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| [[ContactCenterStatistics|ContactCenterStatistics]]
 
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|-
 
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| [[Email|Email]]
 
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| [[Expression|Expression]]
 
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| [[Facebook|Facebook]]
 
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|-
 
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| [[Interaction|Interaction]]
 
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| [[Intercommunication|Intercommunication]]
 
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| [[KPI|KPI]]
 
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|-
 
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| [[LoginVoice|LoginVoice]]
 
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| [[TeamCommunicator|TeamCommunicator]]
 
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| [[TeamLead|TeamLead]]
 
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|-
 
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| [[Toast|Toast]]
 
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| [[Twitter|Twitter]]
 
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| [[Voice|Voice]]
 
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|-
 
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| [[Workbin|Workbin]]
 
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|
 
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|
 
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|}
 
  
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<div class="map-box">
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====Workspace Web Edition====
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*[[ConfigAdmin|Configuration and Administration by Using Options and Annexes]]
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*[[Provisioning|Provisioning Workspace Web Edition]]
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*[[ConfigurationOptions|Configuration Options]]
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*[https://docs.genesys.com/Documentation/Options/Current/HTCC/HTCC-interaction-workspace Configuration option database]
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</div>
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<div class="map-box">
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====Gplus Adapter for Salesforce====
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*[[GPAProvisioning|Provisioning Gplus Adapter for Salesforce]]
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*[[GPAA|Gplus Adapter for Salesforce]]
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*[[GPAB|Gplus Adapter for Salesforce - WWE Option]]
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</div>
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<div style="clear:both;"></div>
  
 
[[Category:V:HTCC:8.5.2]]
 
[[Category:V:HTCC:8.5.2]]

Latest revision as of 14:52, September 8, 2020

Web Services and Applications Configuration Guide

Welcome to the Web Services and Applications Configuration Guide. Here you'll find everything you need to configure the user interfaces that are included in Web Services and Applications. The following UIs are currently offered:

  • Workspace Web Edition
  • Gplus Adapter for Salesforce


Before you get started, you must first follow the steps in the Web Services and Applications Deployment Guide.


Workspace Web Edition

Gplus Adapter for Salesforce

This page was last edited on September 8, 2020, at 14:52.
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