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=*Transfer=
+
=Transfer=
 +
__NOTOC__
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This operation is part of the [[Twitter|Twitter API]] section of the [[Welcome|Web Services API]].
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==Overview==
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Transfers a Twitter interaction to another user or queue.
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{|
 +
! Request URL
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| /api/v2/me/tweets/{id}
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|-
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! HTTP Method
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| POST
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|-
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! Required Features
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| api-multimedia
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|}
  
−
{{Editgrn_open}}Transclude{{Editgrn_close}}
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==Parameters==
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{|
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! Parameter
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! Value
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|-
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| operationName
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| Transfer
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|-
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| targetPath
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| The userPath or queuePath to transfer to.
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|}
  
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==Samples==
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===Transfer to Agent===
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====Request====
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<source lang="text">
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POST api/v2/me/transfer/01QQQG2MU214P05W
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{
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  "operationName": "Transfer",
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  "targetUri": "/users/10f8abb20c154fb28c82c68102625233"
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}
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</source>
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====HTTP Response====
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<source lang="text">
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{
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  "statusCode": 0,
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  "referenceId": 68
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}
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</source>
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 +
====CometD Response====
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<source lang="text">
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{
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  "messageType": "TwitterStateChangeMessage",
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  "notificationType": "StatusChange",
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  "referenceId": 68,
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  "twitter": {
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      "assignedTo": "a1",
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      "capabilities": [
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        "Cancel",
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        "Send",
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        "AddComment",
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        "AttachUserData",
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        "UpdateUserData",
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        "DeleteUserData",
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        "SetDisposition",
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        "SetInFocus",
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        "Transfer"
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      ],
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      "id": "01QQQG2MU214P05W",
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      "receivedDate": "2015-03-03 09:46:06.000+0200",
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      "revelantResponseTemplateGroups": [],
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      "state": "Composing",
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      "suggestedQueueUris": [],
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      "twitterType": "Outbound",
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      "uri": "http://192.168.83.25:8080/api/v2/tweet/01QQQG2MU214P05W"
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  }
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}
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</source>
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===Transfer to Queue===
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====Request====
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<source lang="text">
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POST api/v2/me/tweets/01QQQG2MU214P05X
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{
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  "operationName": "Transfer",
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  "targetPath": "/contacts/5c7c1112-2be4-4108-9fbe-341312585616"
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}
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</source>
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====HTTP Response====
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<source lang="text">
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{
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  "statusCode": 0
 +
}
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</source>
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====CometD Response====
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<source lang="text">
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{ 
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  "messageType":"TwitterStateChangeMessage",
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  "notificationType":"StatusChange",
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  "referenceId":89,
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  "twitter":{ 
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      "assignedTo":"a1",
 +
      "capabilities":[ 
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        "Cancel",
 +
        "Send",
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        "AddComment",
 +
        "AttachUserData",
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        "UpdateUserData",
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        "DeleteUserData",
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        "SetDisposition",
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        "SetInFocus",
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        "Transfer"
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      ],
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      "id":"01QQQG2MU214P05X",
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      "receivedDate":"2015-03-03 09:46:43.000+0200",
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      "revelantResponseTemplateGroups":[ 
 +
 +
      ],
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      "state":"Composing",
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      "suggestedQueueUris":[ 
 +
 +
      ],
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      "twitterType":"Outbound",
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      "uri":"http://192.168.83.25:8080/api/v2/tweet/01QQQG2MU214P05X",
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      "userData":{ 
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        "CBR-IT-path_DBIDs":"",
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        "CBR-Interaction_cost":"",
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        "CBR-actual_volume":"",
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        "CBR-contract_DBIDs":"",
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        "CustomerSegment":"default",
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        "PegAGSocial Media Agent Group":1,
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        "RRequestedSkillCombination":"",
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        "RRequestedSkills":None,
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        "RStrategyDBID":"985",
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        "RStrategyName":"Twitter Agent Delivery Strategy",
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        "RTargetAgentGroup":"Social Media Agent Group",
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        "RTargetAgentSelected":"a2",
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        "RTargetObjSelDBID":"117",
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        "RTargetObjectSelected":"Social Media Agent Group",
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        "RTargetPlaceSelected":"a2",
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        "RTargetRequested":"Social Media Agent Group",
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        "RTargetRuleSelected":"",
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        "RTargetTypeSelected":"2",
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        "RTenant":"Environment",
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        "RVQDBID":"",
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        "RVQID":"",
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        "ServiceObjective":0,
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        "ServiceType":"default"
 +
      }
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  }
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}
 +
</source>
 
[[Category:V:HTCC:8.5.2]]
 
[[Category:V:HTCC:8.5.2]]

Latest revision as of 09:47, June 24, 2020

Transfer

This operation is part of the Twitter API section of the Web Services API.

Overview

Transfers a Twitter interaction to another user or queue.

Request URL /api/v2/me/tweets/{id}
HTTP Method POST
Required Features api-multimedia

Parameters

Parameter Value
operationName Transfer
targetPath The userPath or queuePath to transfer to.

Samples

Transfer to Agent

Request

POST api/v2/me/transfer/01QQQG2MU214P05W
{
  "operationName": "Transfer",
  "targetUri": "/users/10f8abb20c154fb28c82c68102625233"
}

HTTP Response

{
  "statusCode": 0,
  "referenceId": 68
}

CometD Response

{
   "messageType": "TwitterStateChangeMessage",
   "notificationType": "StatusChange",
   "referenceId": 68,
   "twitter": {
      "assignedTo": "a1",
      "capabilities": [
         "Cancel",
         "Send",
         "AddComment",
         "AttachUserData",
         "UpdateUserData",
         "DeleteUserData",
         "SetDisposition",
         "SetInFocus",
         "Transfer"
      ],
      "id": "01QQQG2MU214P05W",
      "receivedDate": "2015-03-03 09:46:06.000+0200",
      "revelantResponseTemplateGroups": [],
      "state": "Composing",
      "suggestedQueueUris": [],
      "twitterType": "Outbound",
      "uri": "http://192.168.83.25:8080/api/v2/tweet/01QQQG2MU214P05W"
   }
}

Transfer to Queue

Request

POST api/v2/me/tweets/01QQQG2MU214P05X
{
  "operationName": "Transfer",
  "targetPath": "/contacts/5c7c1112-2be4-4108-9fbe-341312585616"
}

HTTP Response

{
  "statusCode": 0
}

CometD Response

{  
   "messageType":"TwitterStateChangeMessage",
   "notificationType":"StatusChange",
   "referenceId":89,
   "twitter":{  
      "assignedTo":"a1",
      "capabilities":[  
         "Cancel",
         "Send",
         "AddComment",
         "AttachUserData",
         "UpdateUserData",
         "DeleteUserData",
         "SetDisposition",
         "SetInFocus",
         "Transfer"
      ],
      "id":"01QQQG2MU214P05X",
      "receivedDate":"2015-03-03 09:46:43.000+0200",
      "revelantResponseTemplateGroups":[  

      ],
      "state":"Composing",
      "suggestedQueueUris":[  

      ],
      "twitterType":"Outbound",
      "uri":"http://192.168.83.25:8080/api/v2/tweet/01QQQG2MU214P05X",
      "userData":{  
         "CBR-IT-path_DBIDs":"",
         "CBR-Interaction_cost":"",
         "CBR-actual_volume":"",
         "CBR-contract_DBIDs":"",
         "CustomerSegment":"default",
         "PegAGSocial Media Agent Group":1,
         "RRequestedSkillCombination":"",
         "RRequestedSkills":None,
         "RStrategyDBID":"985",
         "RStrategyName":"Twitter Agent Delivery Strategy",
         "RTargetAgentGroup":"Social Media Agent Group",
         "RTargetAgentSelected":"a2",
         "RTargetObjSelDBID":"117",
         "RTargetObjectSelected":"Social Media Agent Group",
         "RTargetPlaceSelected":"a2",
         "RTargetRequested":"Social Media Agent Group",
         "RTargetRuleSelected":"",
         "RTargetTypeSelected":"2",
         "RTenant":"Environment",
         "RVQDBID":"",
         "RVQID":"",
         "ServiceObjective":0,
         "ServiceType":"default"
      }
   }
}
This page was last edited on June 24, 2020, at 09:47.
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