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=SetInFocus= | =SetInFocus= | ||
| − | This | + | __NOTOC__ |
| − | + | This operation is part of the [[Chat|Chat API]] section of the [[Welcome|Web Services API]]. | |
| − | This | + | ==Overview== |
| + | This request sets the <tt>SetInFocus</tt> parameter for a chat interaction. | ||
| + | This parameter is useful when an agent is handling more than one interaction and aids in the proper reporting of time spent on each interaction. | ||
{| | {| | ||
! Request URL | ! Request URL | ||
| Line 15: | Line 17: | ||
|} | |} | ||
| − | Parameters | + | ==Parameters== |
{| | {| | ||
! Parameter | ! Parameter | ||
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| SetInFocus | | SetInFocus | ||
|- | |- | ||
| − | | | + | | inFocus |
| Boolean parameter '''true''' or '''false''' | | Boolean parameter '''true''' or '''false''' | ||
|} | |} | ||
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{ | { | ||
"operationName": "SetInFocus", | "operationName": "SetInFocus", | ||
| − | " | + | "inFocus": [true or false] |
} | } | ||
</pre> | </pre> | ||
Latest revision as of 12:32, October 18, 2021
SetInFocus
This operation is part of the Chat API section of the Web Services API.
Overview
This request sets the SetInFocus parameter for a chat interaction.
This parameter is useful when an agent is handling more than one interaction and aids in the proper reporting of time spent on each interaction.
| Request URL | /api/v2/me/chats/{id} |
|---|---|
| HTTP Method | POST |
| Required Features | api-multimedia |
Parameters
| Parameter | Value |
|---|---|
| operationName | SetInFocus |
| inFocus | Boolean parameter true or false |
Sample
Request
POST api/v2/me/chats/0071023821aec011
{
"operationName": "SetInFocus",
"inFocus": [true or false]
}
Response
{
"statusCode": 0
}
This page was last edited on October 18, 2021, at 12:32.
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