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| − | < | + | =Workbins API= |
| + | __NOTOC__ | ||
| + | This is part of the [[MultimediaAPI|Multimedia Interactions API]] section of the [[Welcome|Web Services API]]. | ||
| + | __NOTOC__ | ||
| + | ==Overview== | ||
| + | A Workbin is a queue that holds interactions for a specific place or user. | ||
| + | |||
| + | <div class="map-box"> | ||
| + | ====Resources==== | ||
| + | *Remove Response Template to Agents Favorites | ||
| + | </div> | ||
| + | |||
| + | <div class="map-box"> | ||
| + | ====Basic Response Template Control==== | ||
| + | *[[WorkbinGetWorkbins|Get Workbins]] | ||
| + | *[[WorkbinGetWorkbinContent|Get Workbin Content]] | ||
| + | *[[WorkbinAddInteractionToWorkbin|Add Interaction to Workbin]] | ||
| + | *[[WorkbinPullInteractionFromWorkbin|Pull Interaction from Workbin]] | ||
| + | *[[WorkbinSubscribeNotifications|Subscribe to Workbin Notifications]] | ||
| + | *[[WorkbinUnsubscribeNotifications|Unsubscribe from Workbin Notifications]] | ||
| + | *[[WorkbinRequestStats|Request Workbin Statistics]] | ||
| + | </div> | ||
| + | |||
| + | <div class="map-box"> | ||
| + | ====Workbin Control for Supervisors==== | ||
| + | *[[WorkbinSupPullIntFromWorkbin|PullInteractionFromWorkbin for Supervisor]] | ||
| + | *[[WorkbinSupAddIntToWorkbin|AddInteractionToWorkbin for Supervisor]] | ||
| + | *[[WorkbinRequestAgentStats|Request Workbin Statistics for Agent]] | ||
| + | </div> | ||
| + | |||
| + | <div class="map-box"> | ||
| + | ====Group Workbin==== | ||
| + | *[[WorkbinGetGWContent|GetGroupWorkbinContent]] | ||
| + | *[[WorkbinAddInteractionToGW|AddInteractionToGroupWorkbin]] | ||
| + | *[[WorkbinPullInteractionFromGW|PullInteractionFromGroupWorkbin]] | ||
| + | *[[WorkbinSubscribingToGWNotif|SubscribingToGroupWorkbinNotifications]] | ||
| + | *[[WorkbinUnsubscribingFromGWNotif|UnsubscribingFromGroupWorkbinNotifications]] | ||
| + | </div> | ||
| + | |||
| + | <div style="clear:both;"></div> | ||
| + | |||
| + | |||
| + | [[Category:V:HTCC:8.5.2DRAFT]] | ||
Latest revision as of 08:40, October 30, 2017
Workbins API
This is part of the Multimedia Interactions API section of the Web Services API.
Overview
A Workbin is a queue that holds interactions for a specific place or user.
Resources
- Remove Response Template to Agents Favorites
Basic Response Template Control
Workbin Control for Supervisors
This page was last edited on October 30, 2017, at 08:40.
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