Jump to: navigation, search
 
(20 intermediate revisions by 4 users not shown)
Line 1: Line 1:
−
=Workbins=
+
=Workbins API=
 
__NOTOC__
 
__NOTOC__
 +
This is part of the [[MultimediaAPI|Multimedia Interactions API]] section of the [[Welcome|Web Services API]].
 +
__NOTOC__
 +
==Overview==
 +
A Workbin is a queue that holds interactions for a specific place or user.
  
−
==<span STYLE="color:red;">RESTRICTED</span>==
+
<div class="map-box">
 +
====Resources====
 +
*Remove Response Template to Agents Favorites
 +
</div>
  
−
<!-- Available styles: (default)-Important, 2-Tip, 3-Warning -->
+
<div class="map-box">
−
<!-- Important: equal signs (=) will not work in a note. Use the equivalent HTML code (&#61;) instead.-->
+
====Basic Response Template Control====
−
{{NoteFormat|This is '''restricted release''' documentation, and therefore is subject to change and is not complete. Some features that are described in this section might not be fully implemented in the application.}}
+
*[[WorkbinGetWorkbins|Get Workbins]]
−
 
+
*[[WorkbinGetWorkbinContent|Get Workbin Content]]
−
This document provides guidance for developers building workbin-related client applications and describes the Workbin API, which is part of the [[MultimediaAPI|Interactions API]] portion of the [[Welcome | Genesys Web Services REST API]].
+
*[[WorkbinAddInteractionToWorkbin|Add Interaction to Workbin]]
−
 
+
*[[WorkbinPullInteractionFromWorkbin|Pull Interaction from Workbin]]
−
A Workbin is a queue that holds interactions for a specific place or user.
+
*[[WorkbinSubscribeNotifications|Subscribe to Workbin Notifications]]
 +
*[[WorkbinUnsubscribeNotifications|Unsubscribe from Workbin Notifications]]
 +
*[[WorkbinRequestStats|Request Workbin Statistics]]
 +
</div>
  
−
==Operations==
+
<div class="map-box">
−
The following operations are allowed on '''/me/workbins'''
+
====Workbin Control for Supervisors====
−
{|
+
*[[WorkbinSupPullIntFromWorkbin|PullInteractionFromWorkbin for Supervisor]]
−
!'''Operation Name'''
+
*[[WorkbinSupAddIntToWorkbin|AddInteractionToWorkbin for Supervisor]]
−
!'''HTTP Operation'''
+
*[[WorkbinRequestAgentStats|Request Workbin Statistics for Agent]]
−
!'''Description'''
+
</div>
−
!'''Permissions'''
 
−
|-
 
−
|  
 
−
|  
 
−
|
 
−
|
 
−
|}
 
  
 +
<div class="map-box">
 +
====Group Workbin====
 +
*[[WorkbinGetGWContent|GetGroupWorkbinContent]]
 +
*[[WorkbinAddInteractionToGW|AddInteractionToGroupWorkbin]]
 +
*[[WorkbinPullInteractionFromGW|PullInteractionFromGroupWorkbin]]
 +
*[[WorkbinSubscribingToGWNotif|SubscribingToGroupWorkbinNotifications]]
 +
*[[WorkbinUnsubscribingFromGWNotif|UnsubscribingFromGroupWorkbinNotifications]]
 +
</div>
  
 +
<div style="clear:both;"></div>
  
  
 
[[Category:V:HTCC:8.5.2DRAFT]]
 
[[Category:V:HTCC:8.5.2DRAFT]]

Latest revision as of 08:40, October 30, 2017

Workbins API

This is part of the Multimedia Interactions API section of the Web Services API.

Overview

A Workbin is a queue that holds interactions for a specific place or user.

Resources

  • Remove Response Template to Agents Favorites

Basic Response Template Control

Workbin Control for Supervisors

Group Workbin

This page was last edited on October 30, 2017, at 08:40.
Comments or questions about this documentation? Contact us for support!