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=Workbins API=
 
=Workbins API=
 
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==<span STYLE="color:red;">RESTRICTED</span>==
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This is part of the [[MultimediaAPI|Multimedia Interactions API]] section of the [[Welcome|Web Services API]].
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==Overview==
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{{NoteFormat|This is '''restricted release''' documentation, and therefore is subject to change and is not complete. Some features that are described in this section might not be fully implemented in the application.}}
 
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This is part of the [[MultimediaAPI|Multimedia Interactions API]] section of the [[Welcome|Genesys Web Services REST API]].
 
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A Workbin is a queue that holds interactions for a specific place or user.
 
A Workbin is a queue that holds interactions for a specific place or user.
  
 
<div class="map-box">
 
<div class="map-box">
 
====Resources====
 
====Resources====
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*[[SRRemoveResponseTemplate|Remove Response Template to Agents Favorites]]
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*Remove Response Template to Agents Favorites
 
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*[[WorkbinSubscribeNotifications|Subscribe to Workbin Notifications]]
 
*[[WorkbinSubscribeNotifications|Subscribe to Workbin Notifications]]
 
*[[WorkbinUnsubscribeNotifications|Unsubscribe from Workbin Notifications]]
 
*[[WorkbinUnsubscribeNotifications|Unsubscribe from Workbin Notifications]]
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*[[WorkbinRequestStats|Request Workbin Statistics]]
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<div class="map-box">
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====Workbin Control for Supervisors====
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*[[WorkbinSupPullIntFromWorkbin|PullInteractionFromWorkbin for Supervisor]]
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*[[WorkbinSupAddIntToWorkbin|AddInteractionToWorkbin for Supervisor]]
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*[[WorkbinRequestAgentStats|Request Workbin Statistics for Agent]]
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</div>
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<div class="map-box">
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====Group Workbin====
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*[[WorkbinGetGWContent|GetGroupWorkbinContent]]
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*[[WorkbinAddInteractionToGW|AddInteractionToGroupWorkbin]]
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*[[WorkbinPullInteractionFromGW|PullInteractionFromGroupWorkbin]]
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*[[WorkbinSubscribingToGWNotif|SubscribingToGroupWorkbinNotifications]]
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*[[WorkbinUnsubscribingFromGWNotif|UnsubscribingFromGroupWorkbinNotifications]]
 
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Latest revision as of 08:40, October 30, 2017

Workbins API

This is part of the Multimedia Interactions API section of the Web Services API.

Overview

A Workbin is a queue that holds interactions for a specific place or user.

Resources

  • Remove Response Template to Agents Favorites

Basic Response Template Control

Workbin Control for Supervisors

Group Workbin

This page was last edited on October 30, 2017, at 08:40.
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