(Update with the copy of version: 8.5.2DRAFT) |
(Update with the copy of version: 8.5.2DRAFT) |
||
| (5 intermediate revisions by 3 users not shown) | |||
| Line 1: | Line 1: | ||
| − | = Provisioning= | + | = Provisioning Workspace Web Edition= |
| − | + | Review the following topics for details about how to provision Workspace Web Edition: | |
| − | |||
* [[IntroToConfigOptions|Introduction To Configuration Options]] | * [[IntroToConfigOptions|Introduction To Configuration Options]] | ||
| − | * [[SettingUpAgents|Setting Up Agents]] | + | * [[EnablingFeatures|Enabling Privileges and Features]] |
| + | * [[SettingUpAgents|Setting Up Agents On The System]] | ||
| + | * [[SettingUpSupervisors|Setting Up Supervisors On The System]] | ||
* [[AgentLoginAndAuthentication|Agent Login And Authentication]] | * [[AgentLoginAndAuthentication|Agent Login And Authentication]] | ||
| − | * [[ | + | * [[EnablingComms|Enabling Internal And External Communications]] |
* [[HandlingInteractions|Handling Interactions]] | * [[HandlingInteractions|Handling Interactions]] | ||
| − | * [[ | + | * [[EmailQA|Email Quality Assurance]] |
* [[EnablingAgentsToManageContacts|Enabling Agents To Manage Contacts]] | * [[EnablingAgentsToManageContacts|Enabling Agents To Manage Contacts]] | ||
| − | * [[ | + | * [[OutboundContact|Outbound Contact - Provisioning Case Data]] |
| − | * [[ | + | * [[InteractionManagement|Interaction Management]] |
| − | + | * [[Cobrowse|Enabling Co-browse Sessions]] | |
| − | |||
[[Category:V:HTCC:8.5.2]] | [[Category:V:HTCC:8.5.2]] | ||
Latest revision as of 13:34, September 15, 2022
Provisioning Workspace Web Edition
Review the following topics for details about how to provision Workspace Web Edition:
- Introduction To Configuration Options
- Enabling Privileges and Features
- Setting Up Agents On The System
- Setting Up Supervisors On The System
- Agent Login And Authentication
- Enabling Internal And External Communications
- Handling Interactions
- Email Quality Assurance
- Enabling Agents To Manage Contacts
- Outbound Contact - Provisioning Case Data
- Interaction Management
- Enabling Co-browse Sessions
This page was last edited on September 15, 2022, at 13:34.
Comments or questions about this documentation? Contact us for support!