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(Update with the copy of version: 8.5.2DRAFT)
(Update with the copy of version: 8.5.2DRAFT)
 
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= Configuration Options=
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= Workspace Web Edition Configuration Options=
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This is an appendix of Workspace Web Edition configuration options, grouped by Configuration Section.  
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The Workspace Web Edition configuration options are described in the following topics in functionality-related sections, like Email, Voice, and so on. These options should all be set in the '''[interaction-workspace]''' section of your [[Documentation:HTCC:Dep:InstallationProcedures#Configuring_the_Web_Services_applications|WS_Cluster application]] by using either [[Documentation/GA|Genesys Administrator Extension]] or [[Documentation/FR|Configuration Manager]].
  
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This section demonstrates how to configure Workspace Web Edition and Web services functionality and environment by using [[Documentation/GA|Genesys Administrator]] or [[Documentation/FR|Configuration Manager]].  
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{{NoteFormat|When an option is defined for multiple agent groups and virtual agent groups, Workspace Web Edition applies precedence using an alphabetical listing of groups. Precedence is applied to the the last virtual agent group on the list. If the list does not contain any virtual agent group, precedence is given to the last agent group on the list.}}
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For details on how to use Genesys Administrator, refer to Framework 8.1 [[Documentation/GA|Genesys Administrator Help]] and [[Documentation/GA|Genesys Administrator Deployment Guide]]. For details about using the functionality as an agent, refer to [[Documentation/HTCC|Workspace Web Edition Help]].
 
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This category contains the following Configuration option sections:
 
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====Configuration Options====
 
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{|
 
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| width="180" | [[Documentation:HTCC:IWWDep:AgentStatus:8.5.2|Agent Status]]
 
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| width="180" | [[Application|Application]]
 
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| width="180" | [[CaseData|CaseData]]
 
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|-
 
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| [[Chat|Chat]]
 
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| [[Contact|Contact]]
 
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| [[ContactCenterStatistics|Contact Center Statistics]]
 
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|-
 
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| [[Email|Email]]
 
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| [[Expression|Expression]]
 
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| [[Facebook|Facebook]]
 
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|-
 
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| [[Interaction|Interaction]]
 
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| [[Intercommunication|Intercommunication]]
 
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| [[KPI|KPI]]
 
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|-
 
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| [[MainWindow|MainWindow]]
 
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| [[LoginVoice|Login]]
 
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| [[TeamCommunicator|Team Communicator]]
 
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|-
 
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| [[TeamLead|Team Lead]]
 
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| [[Toast|Toast]]
 
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| [[Twitter|Twitter]]
 
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|-
 
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| [[Voice|Voice]]
 
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| [[Workbin|Workbin]]
 
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| [[OverridingInteractionWorkspaceOptions|Overriding Interaction Workspace Options]]
 
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|-
 
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| [[Outbound|Outbound]]
 
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|
 
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|
 
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|}
 
  
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{{ColumnFormat|cols=3|content=
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*[[Accessibility|Accessibility]]
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*[[ActiveRecording|Active Recording]]
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*[[AgentStatus|Agent Status]]
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*[[Application|Application]]
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*[[CaseData|Case Data]]
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*[[Chat|Chat]]
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*[[Co-browse|Co-browse]]
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*[[Contact|Contact]]
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*[[ContactCenterStatistics|Contact Center Statistics]]
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*[[Editor|Editor]]
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*[[Email|Email]]
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*[[Expression|Expression]]
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*[[Facebook|Facebook]]
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*[[Feedback|Feedback]]
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*[[IM|IM]]
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*[[Interaction|Interaction]]
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*[[Toast|Interaction Preview (Toast)]]
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*[[Intercommunication|Intercommunication]]
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*[[GKCConfigurationOptions|Knowledge Center]]
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*[[KPI|KPI]]
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*[[LoginVoice|Login]]
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*[[MainWindow|Main Window]]
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*[[Outbound|Outbound]]
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*[[Permissions|Permissions]]
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*[[Rebranding|Rebranding]]
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*[[ScreenRecording|Screen Recording Client]]
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*[[Security|Security]]
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*[[ServiceClientAPI|Service Client API]]
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*[[SIPEndpoint|SIP Endpoint]]
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*[[StandardResponse|Standard Response]]
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*[[TeamCommunicator|Team Communicator]]
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*[[TeamLead|Team Lead]]
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*[[Twitter|Twitter]]
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*[[UpdateOnStartup|Update on Startup]]
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*[[Views|Views]]
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*[[Voice|Voice]]
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*[[VoiceMail|Voicemail]]
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*[[ConfigurationOptionsForGWE|Web Engagement]]
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*[[Workbin|Workbin]]
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*[[Workitem|Workitem]]
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*[[OverridingInteractionWorkspaceOptions|Overriding Interaction Workspace Options]]
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}}
  
 
[[Category:V:HTCC:8.5.2]]
 
[[Category:V:HTCC:8.5.2]]

Latest revision as of 15:54, July 14, 2021

Workspace Web Edition Configuration Options

The Workspace Web Edition configuration options are described in the following topics in functionality-related sections, like Email, Voice, and so on. These options should all be set in the [interaction-workspace] section of your WS_Cluster application by using either Genesys Administrator Extension or Configuration Manager.

Important
When an option is defined for multiple agent groups and virtual agent groups, Workspace Web Edition applies precedence using an alphabetical listing of groups. Precedence is applied to the the last virtual agent group on the list. If the list does not contain any virtual agent group, precedence is given to the last agent group on the list.


This page was last edited on July 14, 2021, at 15:54.
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