Latest revision as of 14:03, May 16, 2022

Gplus Adapter for Salesforce

The Gplus Adapter for Salesforce is an integrated solution that enables Salesforce users to handle contact center interactions seamlessly within Salesforce. The adapter is part of the Genesys Gplus Adapters, which provide out-of-the-box, pre-packaged, and vendor-validated solutions that integrate Genesys’ Customer Experience Platform to the leading CRM solutions. It's included as part of the Web Services and Applications installation package.

The adapter provides a single integrated agent desktop experience that offers rich data integration for screen pops and dispositioning. It presents complete customer information at a glance to more effectively serve customers in Salesforce Classic or Salesforce Console. The adapter leverages the Web Services API and the Salesforce Open CTI API.

There is now only one option available for the adapter:

Gplus Adapter for Salesforce - WWE Option provides the full Workspace Web Edition interface and is available in Salesforce Console and Salesforce Lightning.

Important

The Gplus Adapter for Salesforce for Classic Sales and Service console is no longer available.

@@ Line 1: / Line 1: @@
-= Gplus Adapter for Salesforce=
+=Gplus Adapter for Salesforce=
-__NOTOC__
+The Gplus Adapter for Salesforce is an integrated solution that enables Salesforce users to handle contact center interactions seamlessly within Salesforce. The adapter is part of the Genesys Gplus Adapters, which provide out-of-the-box, pre-packaged, and vendor-validated solutions that integrate Genesys’ Customer Experience Platform to the leading CRM solutions. It's included as part of the Web Services and Applications installation package.
-==Deployment and Configuration Guide==
-This document outlines the steps required to install and configure the Genesys Gplus Adapter for Salesforce package.
+The adapter provides a single integrated agent desktop experience that offers rich data integration for screen pops and dispositioning. It presents complete customer information at a glance to more effectively serve customers in Salesforce Classic or Salesforce Console. The adapter leverages the [[Documentation:HTCC:API:Welcome|Web Services API]] and the [https://developer.salesforce.com/page/Open_CTI Salesforce Open CTI API.]
-<div class="itemcontainer">
+There is now only one option available for the adapter:
+* [[GplusSalesforceWWE|Gplus Adapter for Salesforce - WWE Option]] provides the full Workspace Web Edition interface and is available in Salesforce Console and [[GPlusSalesforceDeployLightning|Salesforce Lightning]].
-<!-- -------------- -->
-<!-- START DOCUMENT -->
-<div class="item">
-<div class="bookitem">
-[[GplusSalesforceDeploy|Deployment Guide]] Deployment instructions
-</div>
-</div>
-<!-- FINISH DOCUMENT -->
-<!-- --------------- -->
-<!-- -------------- -->
-<!-- START DOCUMENT -->
-<div class="item">
-<div class="bookitem">
-[[GplusSalesforceConfig|Configuration Guide]] Configuration instructions
-</div>
-</div>
-<!-- FINISH DOCUMENT -->
-<!-- --------------- -->
-</div>
-==Related Documentation==
-<div class="itemcontainer">
-<!-- -------------- -->
-<!-- START DOCUMENT -->
-<div class="item">
-<div class="bookitem">
-[[Documentation:HTCC:GPA:AdminHelp:8.5.2|Admin User Guide]] Administrator instructions
-</div>
-</div>
-<!-- FINISH DOCUMENT -->
-<!-- --------------- -->
-<!-- -------------- -->
-<!-- START DOCUMENT -->
-<div class="item">
-<div class="bookitem">
-[[Documentation:HTCC:GPA:AgentHelp:8.5.2|Agent User Guide]] Agent instructions
-</div>
-</div>
-<!-- FINISH DOCUMENT -->
-<!-- --------------- -->
-</div>
-= Gplus Adapter for Salesforce Administrator's User Guide=
-__NOTOC__
-Welcome to the ''G''plus'' Adapter for Salesforce''. These topics provide an overview of G''plus'' Adapter for Salesforce and are intended for use by administrators and agents. These topics also describe the product functionality and the user interfaces (UI).
-==What is G''plus'' Adapter for Salesforce?==
-Gplus Adapter for Salesforce is a complete contact center solution that adds flexible voice call routing to Salesforce using routing templates. These templates act as building blocks for the customer experience, making it possible for you to quickly use a simple menu-driven interface to create and deploy your own customized strategies for connecting calls to agents and employees.
-==Features==
-Some of the main features of G''plus'' Adapter for Salesforce include:
-* Setting your state
-* Making outbound calls
-* Transferring calls to other agents
-* Handling inbound calls
-=Prerequisites=
-For detailed information about how to install and configure Workspace Web Edition & Web Services for Salesforce, start with the following topics:
-*[[Documentation:HTCC:Dep:InstallationProcedures:8.5.2|Install Workspace Web Edition & Web Services]]
-*[[Documentation:HTCC:Dep:ConfigurationPremise:8.5.2|Configuring Workspace Web Edition & Web Services]]
-==Outbound==
-To enable outbound functionality for the functionality, you will need:
-* A working outbound solution
-* The [[Documentation:HTCC:API:Features#Supported_Features|api-voice-outbound]] feature should be included in the <tt>feature-defintions.json</tt> file and set <tt>autoAssignOnContactCenterCreate:true</tt> for premise implementations.
+{{NoteFormat|The Gplus Adapter for Salesforce for Classic Sales and Service console is no longer available.|1}}
 [[Category:V:HTCC:8.5.2DRAFT]]

Latest revision as of 14:03, May 16, 2022

Gplus Adapter for Salesforce

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