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(→‎My Channels)
 
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= My Channels=
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= Navigating to a channel=
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<onlyinclude>
 
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<div class="cloud-tabberlive-wrapper">
 
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<tabber>
 
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Overview=
 
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<div class="cloud-wrapper">
 
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<h2>My Channels</h2>
 
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<div class="cloud-left">
 
  
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Use the My Channels tab to view and modify which interaction channels you are using.  
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{{CloudStep_Stack
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You can navigate to a different media channel in the Gplus Adapter for Salesforce by selecting the channel icon at the bottom of the Adapter.  
  
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Click a channel in either the Status column or the Forward column, to open the Action menu for that channel and column. Use the Action menu to perform the following actions:
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You can also view details about all your channels through the main menu: click '''Channels''' to see the list of channels that you're configured to use. You can use the channel list to [[GPAStatus|change your status on a particular channel]].
  
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* Change your [[GPAStatus|status]] on a channel
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Also, you can view the [[GPAReportStatistics#contactStatView|Contact center statistics]] by selecting the statistics icon at the bottom of the Adapter.
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* Log off from a channel
 
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* Turn on/off your Do Not Disturb status
 
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[[File:Information.png|middle]] '''Note:''' If you have more than one multimedia channel enabled (for example, chat and e-mail), changing to the Do Not Disturb status on one channel will also change the status of the other multimedia channels to Do Not Disturb.
 
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* Forward calls that are directed to your extension to another extension on the voice switch/channel
 
  
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====Forwarding Calls====
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|media1=GPlus_adapt_LogInDefaultView1.png
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To forward calls to a different extension or phone number, on the selected media channel, in the Forward column, select No Active Forward and select '''Forward'''.
 
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This action opens the Forward dialog box. Enter the number to which you want to forward your calls and click '''Apply'''. Click '''Cancel''' to return to the My Channels tab without forwarding your calls.
 
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<!--[[File:Information.png|middle]] '''Warning:''' If you enter anything other than an 11-digit phone number while forwarding a call to an external number, an error message will be played to the caller when they enter the queue - “No voice site is assigned to this phone line.” This will also block the entire queue from accepting incoming calls.
 
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-->
 
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If you have an Active Forward set and you want to disable it, on the voice channel, in the Forward column, select Forwarded to &lt;number&gt;, and select '''Cancel Forward to &lt;number&gt;'''.
 
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In the Cancel Forward dialog box, select '''Yes''' to cancel the forward; this removes the active forward and changes the Forward status to '''No Active Forward'''. To keep the forward active, select '''No'''.
 
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[[File:Information.png|middle]] '''Note:''' When an Active Forward is set, no call is received by the application.
 
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</div>
 
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</tabber>
 
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<br/><br/>
 
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<br clear="left">
 
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</onlyinclude>
 
  
 
[[Category:V:HTCC:8.5.2DRAFT]]
 
[[Category:V:HTCC:8.5.2DRAFT]]

Latest revision as of 12:10, July 14, 2017

Navigating to a channel

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You can navigate to a different media channel in the Gplus Adapter for Salesforce by selecting the channel icon at the bottom of the Adapter.

You can also view details about all your channels through the main menu: click Channels to see the list of channels that you're configured to use. You can use the channel list to change your status on a particular channel.

Also, you can view the Contact center statistics by selecting the statistics icon at the bottom of the Adapter.

This page was last edited on July 14, 2017, at 12:10.
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