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= Prerequisites =
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=Prerequisites=
 
__TOC__
 
__TOC__
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To work with Workspace Web Edition & Web Services, make sure that your system meets the following minimum requirements:
 
  
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==OS Requirements==
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To work with Web Services and Applications, your system must meet the software and browser requirements established in the [https://docs.genesys.com/MoreDocs/Genesys_Supported_Operating_Environment_Reference_Guide Genesys Supported Operating Environment Reference Guide], and meet the following minimum requirements.
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* Linux Red Hat, versions 5 & 6
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{{NoteFormat|In multi-tenant Configuration Server deployments, Web Services and Applications supports only one tenant that contains all configuration data.}}
  
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== Jetty Requirements==
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==Server Requirements==
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* [[InstallingAndDeployingJetty|You have installed and configured Jetty 9]].
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===OS requirements===
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* Red Hat Enterprise Linux, version 6
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* Red Hat Enterprise Linux, version 7
  
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==Cassandra Requirements==
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{{AnchorDiv|java}}
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* [[InstallingAndDeployingCassandra|You have installed and configured Cassandra 1.2]].
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===Java requirements===
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* If you are installing Web Services and Applications version 8.5.201.09 or earlier, you must also install the latest {{#Widget:ExtLink|link=http://www.oracle.com/technetwork/java/javase/downloads/jdk7-downloads-1880260.html|displaytext=Java 1.7 JDK 64bit for Linux}}. For more information, refer to the {{#Widget:ExtLink|link=http://docs.oracle.com/javase/7/docs/webnotes/install/linux/linux-jdk.html|displaytext=Java documentation}}.
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* If you are installing Web Services and Applications version 8.5.201.29 or later, you must also install {{#Widget:ExtLink|link=http://www.oracle.com/technetwork/java/javase/downloads/jdk8-downloads-2133151.html|displaytext=Java JDK 1.8.0_92 or newer 64bit for Linux}}. For more information, refer to the {{#Widget:ExtLink|link=http://docs.oracle.com/javase/8/docs/technotes/guides/install/install_overview.html|displaytext=Java documentation}}. If you're upgrading from JDK 7 to JDK 8, check out the {{#Widget:ExtLink|link=http://www.oracle.com/technetwork/java/javase/jdk8-adoption-guide-2157601.html|displaytext=Java Adoption Guide}}.
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* If you are installing Web Services and Applications version 8.5.202.69 or later, you must also install OpenJDK 1.8.0_232 or newer 64bit for Linux. For more information, refer to {{#Widget:ExtLink|link=https://openjdk.java.net/install/|displaytext=OpenJDK documentation}}. To upgrade from Oracle JDK 8 to OpenJDK 8, refer to [[Documentation:HTCC:MIG:MigOpenJDKMigration:8.5.2|Migrating to OpenJDK 1.8.0]].
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===Jetty requirements===
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*Jetty 9.2.14.v20151106 is now embedded in the Web Services and Applications installation. For Web Services and Applications version 8.5.201.09 or earlier, you must [[InstallingAndDeployingJetty|install and configure Jetty 9 separately]].
  
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==Client-side Browser Support==
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===Cassandra requirements===
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* Before you deploy Web Services and Applications, you must [[InstallingAndDeployingCassandra|install and configure Cassandra]]. Web Services supports Cassandra version 1.2 and 2.2.<!--- documented in the SOE guide
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==Browser support==
 
===Workspace Web Edition===
 
===Workspace Web Edition===
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The Workspace Web Edition agent interface supports the following browsers:
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Workspace Web Edition supports the following browsers:
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* Microsoft Internet Explorer 10
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* Microsoft Internet Explorer 10 and 11
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* Google Chrome 22+
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* Google Chrome 38+
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* Firefox 15+
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* Firefox 34+
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===Gplus Adapter for Salesforce===
 
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The adapter supports the following web browsers:
 
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* Firefox 34+, running on Windows and OS X 7+
 
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* Google Chrome 31+, running on Windows and OS X7+
 
  
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== Genesys Environment ==
 
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In addition to having a [[Documentation/FR|Genesys Management Framework 8.1]] environment installed and running, the following table lists the Genesys components that are used with a WWE&WS installation
 
  
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{|  
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===Gplus Adapter for Salesforce===
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! '''Feature'''
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Gplus Adapter for Salesforce supports the following web browsers:
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! '''Genesys Component'''
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* Microsoft Internet Explorer 10 and 11
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* Google Chrome 38+
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* Firefox 34+The adapter supports the following browser when using the Workspace Web Edition deployment option:
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* Microsoft Internet Explorer 11
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* Google Chrome 38+
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* Firefox 34+-->
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<div>
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==Client Workstation Requirements==
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The following table shows the recommended hardware requirements for the client workstations.
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{|
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|+'''Recommended Hardware Requirements - Client Workstation'''
 
|-
 
|-
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| Voice API
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!|'''Processor'''
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|  
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!|'''Memory'''
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*Supported platforms:
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!|'''Hard Drive'''
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**[[Documentation/SIPS|SIP Server 8.1]]
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!|'''Graphic Card'''
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**[[Documentation/TS|TServer for Avaya Communications Manager 8.1]]
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!|'''Network'''
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**[[Documentation/TS|TServer Avaya TSAPI 8.1]]
 
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**[[Documentation/TS|TServer for Cisco Unified Communication Manager 8.1.2+]]
 
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*MCP 8.1.603.62+ is recommended if using in conjunction with SIP Server
 
 
|-
 
|-
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| Multimedia API
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||Intel Core 2 Duo CPU 2.8 GHz
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|  
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||2 GB
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*[[Documentation/ES|eServices 8.1.3]]
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||200 MB
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|-
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||DirectX 9.0+
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| Reporting
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||xDSL / LAN
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|  
 
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*[[Documentation/RTME|Stat Server 8.1]]
 
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|-
 
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| Mobile Push Notifications
 
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|  
 
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*[[Documentation/GMS|Genesys Mobile Services 8.1.2]]
 
 
|}
 
|}
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'''NOTE:''' 8 GB of RAM is recommended when non-Genesys applications are being run concurrently, or to improve performance.
  
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==Next Steps==
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==Next step==
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* [[InstallingAndDeployingCassandra|Installing and Configuring Cassandra]]
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<p class="mw_paragraph">* [[InstallationProcedures|Installing Web Services and Applications]]
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[[Category:V:HTCC:8.5.2DRAFT]]
 
[[Category:V:HTCC:8.5.2DRAFT]]
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</p></div>

Latest revision as of 14:58, December 17, 2019

Prerequisites

To work with Web Services and Applications, your system must meet the software and browser requirements established in the Genesys Supported Operating Environment Reference Guide, and meet the following minimum requirements.

Important
In multi-tenant Configuration Server deployments, Web Services and Applications supports only one tenant that contains all configuration data.

Server Requirements

OS requirements

  • Red Hat Enterprise Linux, version 6
  • Red Hat Enterprise Linux, version 7

Java requirements

Jetty requirements

  • Jetty 9.2.14.v20151106 is now embedded in the Web Services and Applications installation. For Web Services and Applications version 8.5.201.09 or earlier, you must install and configure Jetty 9 separately.

Cassandra requirements

Client Workstation Requirements

The following table shows the recommended hardware requirements for the client workstations.

Recommended Hardware Requirements - Client Workstation
Processor Memory Hard Drive Graphic Card Network
Intel Core 2 Duo CPU 2.8 GHz 2 GB 200 MB DirectX 9.0+ xDSL / LAN

NOTE: 8 GB of RAM is recommended when non-Genesys applications are being run concurrently, or to improve performance.

Next step

* Installing Web Services and Applications

This page was last edited on December 17, 2019, at 14:58.
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