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= Navigating to a Channel=
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= Navigating to a channel=
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Use the Channels button to view and modify which interaction channels you are using:
 
  
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[[File:GPlusChannels7.png|thumb|center|Channels button]]
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You can navigate to a different media channel in the Gplus Adapter for Salesforce by selecting the channel icon at the bottom of the Adapter.
  
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Clicking the status menu for the channel allows you to perform the following actions:
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You can also view details about all your channels through the main menu: click '''Channels''' to see the list of channels that you're configured to use. You can use the channel list to [[GPAStatus|change your status on a particular channel]].
  
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* Change your [[GPAStatus|status]] on a channel
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Also, you can view the [[GPAReportStatistics#contactStatView|Contact center statistics]] by selecting the statistics icon at the bottom of the Adapter.
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* Log off from a channel
 
  
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[[Category:V:HTCC:8.5.2DRAFT]]

Latest revision as of 12:10, July 14, 2017

Navigating to a channel

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You can navigate to a different media channel in the Gplus Adapter for Salesforce by selecting the channel icon at the bottom of the Adapter.

You can also view details about all your channels through the main menu: click Channels to see the list of channels that you're configured to use. You can use the channel list to change your status on a particular channel.

Also, you can view the Contact center statistics by selecting the statistics icon at the bottom of the Adapter.

This page was last edited on July 14, 2017, at 12:10.
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