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= Gplus Adapter for Salesforce=
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=Gplus Adapter for Salesforce=
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Gplus Adapter for Salesforce is a complete contact center solution that adds flexible voice call routing to Salesforce using routing templates. These templates act as building blocks for the customer experience, making it possible for you to quickly use a simple menu-driven interface to create and deploy your own customized strategies for connecting calls to agents and employees. The adapter also includes features such as:
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The Gplus Adapter for Salesforce is an integrated solution that enables Salesforce users to handle contact center interactions seamlessly within Salesforce. The adapter is part of the Genesys Gplus Adapters, which provide out-of-the-box, pre-packaged, and vendor-validated solutions that integrate Genesys’ Customer Experience Platform to the leading CRM solutions. It's included as part of the Web Services and Applications installation package.
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* Setting your state
 
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* Making outbound calls
 
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* Transferring calls to other agents
 
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* Handling inbound calls
 
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Gplus Adapter for Salesforce is included as part of the Workspace Web Edition & Web Services installation package.
 
  
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===Browser Support===
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The adapter provides a single integrated agent desktop experience that offers rich data integration for screen pops and dispositioning. It presents complete customer information at a glance to more effectively serve customers in Salesforce Classic or Salesforce Console. The adapter leverages the [[Documentation:HTCC:API:Welcome|Web Services API]] and the [https://developer.salesforce.com/page/Open_CTI Salesforce Open CTI API.]
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The adapter supports the following web browsers:  
 
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* Firefox 34+, running on Windows and OS X 7+
 
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* Google Chrome 31+, running on Windows and OS X7+
 
  
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==Deployment Tasks==
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There is now only one option available for the adapter:
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Complete the following tasks to install and configure Gplus Adapter for Salesforce in your Genesys environment and in Salesforce.
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* [[GplusSalesforceWWE|Gplus Adapter for Salesforce - WWE Option]] provides the full Workspace Web Edition interface and is available in Salesforce Console and [[GPlusSalesforceDeployLightning|Salesforce Lightning]].
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<ol>
 
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<li>[[InstallingAndDeploying|Install and configure Workspace Web Edition & Web Services.]]
 
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<ol type="a"><li>{{Editgrn_open}}Make sure you set up SSL &mdash; the adapter won't work without it.{{Editgrn_close}}</li></ol></li>
 
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<li>[[GplusSalesforceDeploy|Install and configure the adapter in Salesforce.]]</li>
 
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<li>[[GenesysConfig|Configure the adapter in your Genesys environment.]]</li>
 
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<li>[[GplusSalesforceConfig|Review the configuration options.]]</li>
 
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<li>[[Documentation:HTCC:GPA:Welcome|Refer to the Gplus Adapter for Salesforce User Guide for information about how to work with the adapter.]]</li>
 
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<ol>
 
  
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{{NoteFormat|The Gplus Adapter for Salesforce for Classic Sales and Service console is no longer available.|1}}
  
 
[[Category:V:HTCC:8.5.2DRAFT]]
 
[[Category:V:HTCC:8.5.2DRAFT]]

Latest revision as of 14:03, May 16, 2022

Gplus Adapter for Salesforce

The Gplus Adapter for Salesforce is an integrated solution that enables Salesforce users to handle contact center interactions seamlessly within Salesforce. The adapter is part of the Genesys Gplus Adapters, which provide out-of-the-box, pre-packaged, and vendor-validated solutions that integrate Genesys’ Customer Experience Platform to the leading CRM solutions. It's included as part of the Web Services and Applications installation package.

The adapter provides a single integrated agent desktop experience that offers rich data integration for screen pops and dispositioning. It presents complete customer information at a glance to more effectively serve customers in Salesforce Classic or Salesforce Console. The adapter leverages the Web Services API and the Salesforce Open CTI API.

There is now only one option available for the adapter:

Important
The Gplus Adapter for Salesforce for Classic Sales and Service console is no longer available.
This page was last edited on May 16, 2022, at 14:03.
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