Jump to: navigation, search
 
(51 intermediate revisions by 5 users not shown)
Line 1: Line 1:
−
=Gplus Adapter for Salesforce User Guide=
+
=Gplus Adapter User's Guide=
−
{{Editgrn_open}}Content TBD{{Editgrn_close}}
 
 
__NOTOC__
 
__NOTOC__
 +
Welcome to the ''Gplus Adapter User's Guide''. The Gplus Adapter now has only one implementation:
  
−
{{RestrictHeader}}
+
*'''Gplus Adapter for Salesforce - Workspace Web Edition (WWE)''' is an enhanced soft phone that has a larger window size and provides many of the same features and functionality as the Genesys Workspace Agent Desktop.
  
 +
{{NoteFormat|The Gplus Adapter for Salesforce for Classic Sales and Service console is no longer available..|1}}
  
−
__NOTOC__
+
Click any of the topics below for details.
−
 
 
−
Welcome to the G''plus'' Adapter for Salesforce User Guide. These topics provide an overview of G''plus'' Adapter for Salesforce and are intended for use by administrators and agents. These topics also describe the product functionality and the user interfaces (UI).
 
−
 
 
−
==What is G''plus'' Adapter for Salesforce?==
 
−
 
 
−
G''plus'' Adapter for Salesforce is a complete contact center solution that adds flexible voice call routing to Salesforce using routing templates. These templates act as building blocks for the customer experience, making it possible for you to quickly use a simple menu-driven interface to create and deploy your own customized strategies for connecting calls to agents and employees.
 
−
 
 
−
==Features==
 
−
 
 
−
Some of the main features of G''plus'' Adapter for Salesforce include:
 
−
* Setting your state.
 
−
* Making outbound calls.
 
−
* Transferring calls to other agents.
 
−
 
 
−
==About This User's Guide==
 
−
 
 
−
The following topics explain the product functionality of G''plus'' Adapter for Salesforce:
 
−
 
 
−
* [[Documentation:HTCC:GPA:GPAManageMyself:8.5.2DRAFT|Managing Myself]]
 
−
* [[Documentation:HTCC:GPA:GPAManageMyInteractions:8.5.2DRAFT|Managing My Interactions]]
 
−
* [[Documentation:HTCC:GPA:GPAVoice:8.5.2DRAFT|Managing Voice Tasks]]
 
−
<!--* [[Documentation:HTCC:GPA:GPAOutbound:8.5.2DRAFT|Managing Outbound Campaigns]]-->
 
  
 +
<div class="map-box">
 +
 +
====Gplus Adapter for Salesforce - WWE Option====
 +
* [[Documentation:HTCC:GPA:GPAWWE|Gplus Adapter for Saleforce - WWE option]]
 +
* [[Documentation:HTCC:GPA:GPALightning|Lightning Experience in Gplus Adapter for Saleforce - WWE option]]
  
 +
</div>
 +
 +
<div style="clear:both;"></div>
  
 
[[Category:V:HTCC:8.5.2DRAFT]]
 
[[Category:V:HTCC:8.5.2DRAFT]]

Latest revision as of 14:08, May 16, 2022

Gplus Adapter User's Guide

Welcome to the Gplus Adapter User's Guide. The Gplus Adapter now has only one implementation:

  • Gplus Adapter for Salesforce - Workspace Web Edition (WWE) is an enhanced soft phone that has a larger window size and provides many of the same features and functionality as the Genesys Workspace Agent Desktop.
Important
The Gplus Adapter for Salesforce for Classic Sales and Service console is no longer available..

Click any of the topics below for details.

Gplus Adapter for Salesforce - WWE Option

This page was last edited on May 16, 2022, at 14:08.
Comments or questions about this documentation? Contact us for support!