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=Gplus Adapter for Salesforce User Guide=
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=Gplus Adapter User's Guide=
 
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Welcome to the ''Gplus Adapter User's Guide''. The Gplus Adapter now has only one implementation:
  
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*'''Gplus Adapter for Salesforce - Workspace Web Edition (WWE)''' is an enhanced soft phone that has a larger window size and provides many of the same features and functionality as the Genesys Workspace Agent Desktop.
  
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Welcome to the ''Gplus Adapter for Salesforce User Guide''. This guide provides all the information you need to start working with the adapter in your Salesforce environment. Click any of the topics below for details.
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{{NoteFormat|The Gplus Adapter for Salesforce for Classic Sales and Service console is no longer available..|1}}
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Click any of the topics below for details.
  
 
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====The basics====
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* [[GPALogin|Logging In]]
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====Gplus Adapter for Salesforce - WWE Option====
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* [[GPALogout|Logging Out]]
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* [[Documentation:HTCC:GPA:GPAWWE|Gplus Adapter for Saleforce - WWE option]]
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* [[GPAStatus|Changing Your Status]]
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* [[Documentation:HTCC:GPA:GPALightning|Lightning Experience in Gplus Adapter for Saleforce - WWE option]]
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* [[GPAMyChannels|Navigating to a Channel]]
 
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* [[GPAFeedback|Submitting Feedback]]
 
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====Phone calls====
 
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* [[GPAIncomingCall|Handling an Incoming Call]]
 
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* [[GPADialCall|Dialing a Call]]
 
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* [[GPATransferCall|Transferring a Call]]
 
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* [[GPAInitiateConf|Initiating a Conference Call]]
 
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* [[GPAVoiceConsult|Initiating a Consultation]]
 
 
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==Features==
 
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Some of the main features of G''plus'' Adapter for Salesforce include:
 
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* Setting your state.
 
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* Making outbound calls.
 
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* Transferring calls to other agents.
 
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==About This User's Guide==
 
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The following topics explain the product functionality of G''plus'' Adapter for Salesforce:
 
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* [[Documentation:HTCC:GPA:GPAManageMyself:8.5.2DRAFT|Managing Myself]]
 
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* [[Documentation:HTCC:GPA:GPAManageMyInteractions:8.5.2DRAFT|Managing My Interactions]]
 
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* [[Documentation:HTCC:GPA:GPAVoice:8.5.2DRAFT|Managing Voice Tasks]]
 
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<!--* [[Documentation:HTCC:GPA:GPAOutbound:8.5.2DRAFT|Managing Outbound Campaigns]]-->
 
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[[Category:V:HTCC:8.5.2DRAFT]]

Latest revision as of 14:08, May 16, 2022

Gplus Adapter User's Guide

Welcome to the Gplus Adapter User's Guide. The Gplus Adapter now has only one implementation:

  • Gplus Adapter for Salesforce - Workspace Web Edition (WWE) is an enhanced soft phone that has a larger window size and provides many of the same features and functionality as the Genesys Workspace Agent Desktop.
Important
The Gplus Adapter for Salesforce for Classic Sales and Service console is no longer available..

Click any of the topics below for details.

Gplus Adapter for Salesforce - WWE Option

This page was last edited on May 16, 2022, at 14:08.
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