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(Update with the copy of version: 8.5.2DRAFT)
(Update with the copy of version: 8.5.2DRAFT)
 
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= Navigating to a Channel=
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= Navigating to a channel=
You can navigate to a different media channel in the Gplus Adapter for Salesforce by selecting the channel icon from the list that's always displayed at the bottom of the adapter. For the 8.5.2 release, you'll only see '''Voice''' in this area; other channels, such as chat, will be available in future releases.
 
  
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You can navigate to a different media channel in the Gplus Adapter for Salesforce by selecting the channel icon at the bottom of the Adapter.
  
[[File:GplusChannel.png|center]]
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You can also view details about all your channels through the main menu: click '''Channels''' to see the list of channels that you're configured to use. You can use the channel list to [[GPAStatus|change your status on a particular channel]].
  
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Also, you can view the [[GPAReportStatistics#contactStatView|Contact center statistics]] by selecting the statistics icon at the bottom of the Adapter.
  
You can also view details about all your channels through the main menu: click '''Channels''' to see the list of channels you're configured to use. You can use this view to [[GPAStatus#Updating_your_status_on_a_channel|change your status on a particular channel]].
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|media1=GPlus_adapt_LogInDefaultView1.png
 
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[[File:GplusChannelDetail.png|center]]
 
 
 
  
 
[[Category:V:HTCC:8.5.2]]
 
[[Category:V:HTCC:8.5.2]]

Latest revision as of 16:42, July 14, 2017

Navigating to a channel

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You can navigate to a different media channel in the Gplus Adapter for Salesforce by selecting the channel icon at the bottom of the Adapter.

You can also view details about all your channels through the main menu: click Channels to see the list of channels that you're configured to use. You can use the channel list to change your status on a particular channel.

Also, you can view the Contact center statistics by selecting the statistics icon at the bottom of the Adapter.

This page was last edited on July 14, 2017, at 16:42.
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