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=Workspace Web Edition Configuration Guide=
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=Web Services and Applications Configuration Guide=
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This guide provides information about configuring the Workspace Web Edition interface.
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Welcome to the ''Web Services and Applications Configuration Guide''. Here you'll find everything you need to configure the user interfaces that are included in Web Services and Applications. The following UIs are currently offered:
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*Workspace Web Edition
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*Gplus Adapter for Salesforce
  
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{{RestrictHeader}}
 
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__NOTOC__
 
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{{NoteFormat|Facebook and Twitter functionality are temporarily unavailable. Support of this functionality will be included in a later release of Workspace Web Edition & Web Services.}}
 
  
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'''Before you get started, you must first follow the steps in the [[Documentation:HTCC:Dep:InstallingAndDeploying|Web Services and Applications Deployment Guide]].'''
  
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Before you can configure Workspace Web Edition, you must first deploy [[Documentation:HTCC:Dep:Welcome|Workspace Web Edition & Web Services]].
 
  
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====Product Overview====
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<div class="map-box">
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{|
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====Workspace Web Edition====
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| width="300" | [[ClientSideBrowserSupport|Client Side Browser Support]]
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*[[ConfigAdmin|Configuration and Administration by Using Options and Annexes]]
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| width="300" | [[SettingUpAgents|Setting Up Agents]]
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*[[Provisioning|Provisioning Workspace Web Edition]]  
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| width="300" | [[AgentLoginAndAuthentication|Agent Login And Authentication]]
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*[[ConfigurationOptions|Configuration Options]]
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|-
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*[https://docs.genesys.com/Documentation/Options/Current/HTCC/HTCC-interaction-workspace Configuration option database]
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| [[EnablingComms|Enabling Internal External Communications]]
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</div>
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| [[HandlingInteractions|Handling Interactions]]
 
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| [[EnablingAgentstoViewKPIs|Enabling Agents to View KPIs]]
 
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|-
 
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| [[EnablingAgentsToManageContacts|Enabling Agents To Manage Contacts]]
 
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| [[CustomerCase|Customer Case]]
 
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| [[ActionCodes|Action Codes]]
 
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|}
 
  
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====Configuration Options====
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<div class="map-box">
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{|
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====Gplus Adapter for Salesforce====
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| width="300" | [[AgentStatus|Agent Status]]
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*[[GPAProvisioning|Provisioning Gplus Adapter for Salesforce]]
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| width="300" | [[Application|Application]]
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*[[GPAA|Gplus Adapter for Salesforce]]
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| width="300" | [[CaseData|CaseData]]
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*[[GPAB|Gplus Adapter for Salesforce - WWE Option]]
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|-
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</div>
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| [[Chat|Chat]]
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<div style="clear:both;"></div>
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| [[Contact|Contact]]
 
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| [[ContactCenterStatistics|Contact Center Statistics]]
 
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|-
 
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| [[Email|Email]]
 
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| [[Expression|Expression]]
 
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<!--| [[Facebook|Facebook]]-->
 
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| [[Interaction|Interaction]]
 
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|-
 
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| [[Intercommunication|Intercommunication]]
 
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| [[KPI|KPI]]
 
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| [[LoginVoice|Login Voice]]
 
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|-
 
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| [[TeamCommunicator|Team Communicator]]
 
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| [[TeamLead|Team Lead]]
 
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| [[Toast|Toast]]
 
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|-
 
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<!--| [[Twitter|Twitter]]-->
 
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| [[Voice|Voice]]
 
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| [[VoiceMail|VoiceMail]]
 
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| [[Workbin|Workbin]]
 
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|-
 
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| [[OverridingInteractionWorkspaceOptions|Overriding Interaction Workspace Options]]
 
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| [[Outbound|Outbound]]
 
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|
 
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|}
 
  
 
[[Category:V:HTCC:8.5.2DRAFT]]
 
[[Category:V:HTCC:8.5.2DRAFT]]

Latest revision as of 14:52, September 8, 2020

Web Services and Applications Configuration Guide

Welcome to the Web Services and Applications Configuration Guide. Here you'll find everything you need to configure the user interfaces that are included in Web Services and Applications. The following UIs are currently offered:

  • Workspace Web Edition
  • Gplus Adapter for Salesforce


Before you get started, you must first follow the steps in the Web Services and Applications Deployment Guide.


Workspace Web Edition

Gplus Adapter for Salesforce

This page was last edited on September 8, 2020, at 14:52.
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