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(→‎Recording a Call)
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= Recording a Call=
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= Recording a call=
  
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The Call Recording functionality enables you to record the current conversation or consultation call with a customer or an internal caller.
  
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<div class="cloud-tabberlive-wrapper">
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{{CloudStep_Stack
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|title=How do I record a call?
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|text=To record a call, you click the '''Record''' button or choose an action from the drop-down list box. Your call center might be configured to record all calls by default. In this case, you can pause, stop, or restart a recording using the Record options.
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The following table describes the actions that you can perform:
  
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Call Recording=
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[[File:gplus_adp_record_play.png|link=]] records the call.After you click the '''Record''' button, the call status indicator is red [[File:gplus_adapt_sf_record_callstatus.png|link=]]. The recording continues until you pause or stop the recording.<br>
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<div class="cloud-wrapper">
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[[File:gplus_adp_icon_record_stop.png|link=]] stops the recording. After you stop the recording, the call status indicator is green and the '''Pause''' button returns to be the '''Record''' button.
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<h2>Recording calls</h2>
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[[File:gplus_adp_icon_record_pause.png|link=]] pauses the recording. When you pause the recording, the '''Pause''' button becomes the '''Resume''' button.
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<div class="cloud-left">
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|media1=Gplus_adapt_sf_record_options.png
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The Call Recording functionality enables you to record the current [[CallActions|voice interaction]] with a customer or an internal caller.
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You can start a recording, pause a recording, resume a recording, and end a recording.
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|title=How do I record a consultation?
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Call recording enables you to perform the following functions<!-- from the Voice Interaction window and the [[Main_Window#Manage_Your_Interactions|Main Window Interaction Bar]]-->:
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|text=You can also record a consultation. During a [[GPAVoiceConsult|voice consultation]], look for the controls at the bottom of the Adapter.  
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|media1=GplusRecordConsult.png
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* '''Record the call''' — Select Record the Call ([[Image:IW_SIP_Record_Call_Button_850.png]]) to record a call.
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}}
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* '''Stop recording the call''' — Select Stop Recording the Call ([[Image:IW_SIP_Stop_Record_Call_Button_850.png]]) to stop recording a call that you are currently recording.
 
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* '''Pause recording the call''' — Select Pause Recording the Call ([[Image:IW_SIP_Pause_Record_Call_Button_850.png]]) to pause recording a call that you are currently recording.
 
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* '''Resume recording the call''' — Select Resume Recording the Call ([[Image:IW_SIP_Resume_Record_Call_Button_850.png]]) to stop recording a call that you are currently recording.
 
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When you are recording a call, the call icon in the connected-parties area changes to red.
 
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<!--[[Image:IW_SIP_Call_Recording_850.png|frame|center|SIP call recording]]-->
 
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When you pause a call recording, the red call icon changes back to blue.
 
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If you place your mouse pointer over the call icon, a Tooltip will be displayed to indicate both that the call is being recorded and the length of time of the recording.
 
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A call-recording icon ([[Image:IW_SIP_Call_Recording_In_Progress_Icon_850.png]]) is displayed in the title bar of the [[MainWindow|Main View]]<!-- and on top of the [[Gadget|Gadget]]--> when a call recording is active.
 
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[[Category:V:HTCC:8.5.2DRAFT]]
 
[[Category:V:HTCC:8.5.2DRAFT]]

Latest revision as of 11:18, September 12, 2017

Recording a call

The Call Recording functionality enables you to record the current conversation or consultation call with a customer or an internal caller.

How do I record a call?

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To record a call, you click the Record button or choose an action from the drop-down list box. Your call center might be configured to record all calls by default. In this case, you can pause, stop, or restart a recording using the Record options. The following table describes the actions that you can perform:

Gplus adp record play.png records the call.After you click the Record button, the call status indicator is red Gplus adapt sf record callstatus.png. The recording continues until you pause or stop the recording.
Gplus adp icon record stop.png stops the recording. After you stop the recording, the call status indicator is green and the Pause button returns to be the Record button. Gplus adp icon record pause.png pauses the recording. When you pause the recording, the Pause button becomes the Resume button.

How do I record a consultation?

1

You can also record a consultation. During a voice consultation, look for the controls at the bottom of the Adapter.

This page was last edited on September 12, 2017, at 11:18.
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