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(HTCC-31137)
 
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= Chat and Email Conference and Transfer through a Queue=
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= Consultation, conference, and transfer through a queue for chat =
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To make sure conferences and transfers through queues are reported correctly for Chat and Email, you should update the '''Interaction Subtype''' Business Attribute.  
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To ensure consultations, conferences, and transfers through queues are reported correctly for Chat, you must update the '''Interaction Subtype''' Business Attribute.
  
 
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Configuration Manager=
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Genesys Administrator=
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<div class="cloud-wrapper">
 
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===Updating the '''Interaction Subtype''' Business Attribute===
 
===Updating the '''Interaction Subtype''' Business Attribute===
 
'''Start'''
 
'''Start'''
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#* Name: <tt>InternalConferenceInvite</tt>
 
#* Name: <tt>InternalConferenceInvite</tt>
 
#* Display Name: <tt>Internal Conference Invite</tt>
 
#* Display Name: <tt>Internal Conference Invite</tt>
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#* Click '''Save & Close'''.
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# Click '''Save & Close'''.
 
'''End'''
 
'''End'''
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</div>
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</div>
 
 
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Genesys Administrator=
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Configuration Manager=
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<div class="cloud-wrapper">
 
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<div class="cloud-left" style="padding-top:0;">
 
 
===Updating the '''Interaction Subtype''' Business Attribute===
 
===Updating the '''Interaction Subtype''' Business Attribute===
 
'''Start'''
 
'''Start'''
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#* Name: <tt>InternalConferenceInvite</tt>
 
#* Name: <tt>InternalConferenceInvite</tt>
 
#* Display Name: <tt>Internal Conference Invite</tt>
 
#* Display Name: <tt>Internal Conference Invite</tt>
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#* Click '''OK'''.
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# Click '''OK'''.
 
'''End'''
 
'''End'''
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</div>
 
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</div>
 
 
</tabber>
 
</tabber>
  
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==Next step==
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*[[Features|Back to Configuring features]]
  
 
[[Category:V:HTCC:8.5.2DRAFT]]
 
[[Category:V:HTCC:8.5.2DRAFT]]

Latest revision as of 16:11, August 19, 2020

Consultation, conference, and transfer through a queue for chat

To ensure consultations, conferences, and transfers through queues are reported correctly for Chat, you must update the Interaction Subtype Business Attribute.

Updating the Interaction Subtype Business Attribute

Start

  1. Navigate to PROVISIONING > Routing/eServices > Business Attributes, select Interaction Subtype, and click Edit....
  2. Select the Attributes Values tab and click New....
  3. Enter the following:
    • Name: InternalConferenceInvite
    • Display Name: Internal Conference Invite
  4. Click Save & Close.

End

Updating the Interaction Subtype Business Attribute

Start

  1. Navigate to Business Attributes > Interaction Subtype > Attribute Values.
  2. Right-click and select New > Business Attribute Value.
  3. In the General tab, enter the following:
    • Name: InternalConferenceInvite
    • Display Name: Internal Conference Invite
  4. Click OK.

End

Next step

This page was last edited on August 19, 2020, at 16:11.
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