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=Gplus Adapter for Salesforce User Guide=
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=Gplus Adapter User's Guide=
 
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Welcome to the ''Gplus Adapter User's Guide''. The Gplus Adapter now has only one implementation:
  
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*'''Gplus Adapter for Salesforce - Workspace Web Edition (WWE)''' is an enhanced soft phone that has a larger window size and provides many of the same features and functionality as the Genesys Workspace Agent Desktop.
  
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Welcome to the ''Gplus Adapter for Salesforce User Guide''. This guide provides all the information you need to start working with the adapter in your Salesforce environment.
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{{NoteFormat|The Gplus Adapter for Salesforce for Classic Sales and Service console is no longer available..|1}}
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Watch the following video to see a comprehensive overview of the adapter and then read on through the documentation for more details and instructions:
 
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{| class="no-border"
 
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| style="vertical-align:middle; text-align:center;" | [[File:RedVideoButton2.PNG|link=]]
 
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| style="vertical-align:middle; text-align:center;" | <toggledisplay linkstyle font-size:larger showtext="[+] Show video: Working with the Voice Channel" hidetext="[-] Hide video">
 
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{{#widget:Vimeo|id=129236486|width=572|height=392}}
 
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Click any of the topics below for details.
 
Click any of the topics below for details.
  
 
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====The basics====
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* [[GPALogin|Logging In]]
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====Gplus Adapter for Salesforce - WWE Option====
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* [[GPALogout|Logging Out]]
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* [[Documentation:HTCC:GPA:GPAWWE|Gplus Adapter for Saleforce - WWE option]]
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* [[GPAStatus|Changing Your Status]]
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* [[Documentation:HTCC:GPA:GPALightning|Lightning Experience in Gplus Adapter for Saleforce - WWE option]]
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* [[GPAMyChannels|Navigating to a Channel]]
 
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* [[GPAFeedback|Submitting Feedback]]
 
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* [[GPAReportStatistics|Viewing Reports]]
 
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====Phone calls====
 
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* [[GPAIncomingCall|Handling an Incoming Call]]
 
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* [[GPADialCall|Dialing a Call]]
 
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* [[GPATransferCall|Transferring a Call]]
 
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* [[GPAInitiateConf|Performing an Instant Conference Call]]
 
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* [[GPAVoiceConsult|Initiating a Consultation]]
 
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* [[GPAVoiceRecord|Recording a Call]]
 
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====Chats====
 
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* [[GPASingleChat|Chatting with a Customer]]
 
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* [[GPAManageMultiChat|Managing Multiple Chat Interactions]]
 
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* [[GPAChatTransfer|Transferring a Chat]]
 
  
 
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[[Category:V:HTCC:8.5.2DRAFT]]
 
[[Category:V:HTCC:8.5.2DRAFT]]

Latest revision as of 14:08, May 16, 2022

Gplus Adapter User's Guide

Welcome to the Gplus Adapter User's Guide. The Gplus Adapter now has only one implementation:

  • Gplus Adapter for Salesforce - Workspace Web Edition (WWE) is an enhanced soft phone that has a larger window size and provides many of the same features and functionality as the Genesys Workspace Agent Desktop.
Important
The Gplus Adapter for Salesforce for Classic Sales and Service console is no longer available..

Click any of the topics below for details.

Gplus Adapter for Salesforce - WWE Option

This page was last edited on May 16, 2022, at 14:08.
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