Jump to: navigation, search
 
(12 intermediate revisions by 2 users not shown)
Line 1: Line 1:
−
=Workspace Web Edition Configuration Guide=
+
=Web Services and Applications Configuration Guide=
−
This guide provides information about configuring the Workspace Web Edition interface.
+
Welcome to the ''Web Services and Applications Configuration Guide''. Here you'll find everything you need to configure the user interfaces that are included in Web Services and Applications. The following UIs are currently offered:
 +
*Workspace Web Edition
 +
*Gplus Adapter for Salesforce
  
−
{{RestrictHeader}}
 
−
__NOTOC__
 
  
−
Before you can configure Workspace Web Edition, you must first deploy [[Documentation:HTCC:Dep:Welcome|Workspace Web Edition & Web Services]].
+
'''Before you get started, you must first follow the steps in the [[Documentation:HTCC:Dep:InstallingAndDeploying|Web Services and Applications Deployment Guide]].'''
  
−
====Product Overview====
 
−
{|
 
−
| width="300" | [[ClientSideBrowserSupport|Client Side Browser Support]]
 
−
| width="300" | [[SettingUpAgents|Setting Up Agents]]
 
−
| width="300" | [[AgentLoginAndAuthentication|Agent Login And Authentication]]
 
−
|-
 
−
| [[EnablingComms|Enabling Internal External Communications]]
 
−
| [[HandlingInteractions|Handling Interactions]]
 
−
| [[EnablingAgentstoViewKPIs|Enabling Agents to View KPIs]]
 
−
|-
 
−
| [[EnablingAgentsToManageContacts|Enabling Agents To Manage Contacts]]
 
−
| [[CustomerCase|Customer Case]]
 
−
| [[ActionCodes|Action Codes]]
 
−
|}
 
  
−
====Configuration Options====
+
<div class="map-box">
−
{|
+
====Workspace Web Edition====
−
| width="300" | [[AgentStatus|Agent Status]]
+
*[[ConfigAdmin|Configuration and Administration by Using Options and Annexes]]
−
| width="300" | [[Application|Application]]
+
*[[Provisioning|Provisioning Workspace Web Edition]]  
−
| width="300" | [[CaseData|CaseData]]
+
*[[ConfigurationOptions|Configuration Options]]
−
|-
+
*[https://docs.genesys.com/Documentation/Options/Current/HTCC/HTCC-interaction-workspace Configuration option database]
−
| [[Chat|Chat]]
+
</div>
−
| [[Documentation:HTCC:IWWDep:Co-browse|Co-browse]]
+
 
−
| [[Contact|Contact]]
+
<div class="map-box">
−
|-
+
====Gplus Adapter for Salesforce====
−
| [[ContactCenterStatistics|Contact Center Statistics]]
+
*[[GPAProvisioning|Provisioning Gplus Adapter for Salesforce]]
−
| [[Email|Email]]
+
*[[GPAA|Gplus Adapter for Salesforce]]
−
| [[Expression|Expression]]
+
*[[GPAB|Gplus Adapter for Salesforce - WWE Option]]
−
|-
+
</div>
−
| [[Facebook|Facebook]]
+
<div style="clear:both;"></div>
−
| [[Interaction|Interaction]]
 
−
| [[Intercommunication|Intercommunication]]
 
−
|-
 
−
| [[KPI|KPI]]
 
−
| [[LoginVoice|Login Voice]]
 
−
| [[TeamCommunicator|Team Communicator]]
 
−
|-
 
−
| [[TeamLead|Team Lead]]
 
−
| [[Toast|Toast]]
 
−
| [[Twitter|Twitter]]
 
−
|-
 
−
| [[Voice|Voice]]
 
−
| [[VoiceMail|VoiceMail]]
 
−
| [[Workbin|Workbin]]
 
−
|-
 
−
| [[OverridingInteractionWorkspaceOptions|Overriding Interaction Workspace Options]]
 
−
| [[Outbound|Outbound]]
 
−
|
 
−
|}
 
  
 
[[Category:V:HTCC:8.5.2DRAFT]]
 
[[Category:V:HTCC:8.5.2DRAFT]]

Latest revision as of 14:52, September 8, 2020

Web Services and Applications Configuration Guide

Welcome to the Web Services and Applications Configuration Guide. Here you'll find everything you need to configure the user interfaces that are included in Web Services and Applications. The following UIs are currently offered:

  • Workspace Web Edition
  • Gplus Adapter for Salesforce


Before you get started, you must first follow the steps in the Web Services and Applications Deployment Guide.


Workspace Web Edition

Gplus Adapter for Salesforce

This page was last edited on September 8, 2020, at 14:52.
Comments or questions about this documentation? Contact us for support!