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Welcome to the ''Gplus Adapter User's Guide''. The Gplus Adapter now has only one implementation:
  
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*'''Gplus Adapter for Salesforce - Workspace Web Edition (WWE)''' is an enhanced soft phone that has a larger window size and provides many of the same features and functionality as the Genesys Workspace Agent Desktop.
  
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Welcome to the ''Gplus Adapter for Salesforce User Guide''. This guide provides all the information you need to start working with the adapter in your Salesforce environment. Click any of the topics below for details.
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{{NoteFormat|The Gplus Adapter for Salesforce for Classic Sales and Service console is no longer available..|1}}
  
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Click any of the topics below for details.
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====The basics====
 
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* [[overview|Before You Begin]]
 
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* [[umgr_login_logout|Logging in]]
 
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====Configuring the Contact Center====
 
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* [[desktop_settings|Configuring Desktop Settings]]
 
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* [[agent_groups|Adding agent groups]]
 
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* [[templates|Creating templates]]
 
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====Agent Provisioning====
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====Gplus Adapter for Salesforce - WWE Option====
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* [[user_man|Managing Agent Accounts]]
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* [[Documentation:HTCC:GPA:GPAWWE|Gplus Adapter for Saleforce - WWE option]]
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* [[Documentation:HTCC:GPA:GPALightning|Lightning Experience in Gplus Adapter for Saleforce - WWE option]]
  
 
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Latest revision as of 14:08, May 16, 2022

Gplus Adapter User's Guide

Welcome to the Gplus Adapter User's Guide. The Gplus Adapter now has only one implementation:

  • Gplus Adapter for Salesforce - Workspace Web Edition (WWE) is an enhanced soft phone that has a larger window size and provides many of the same features and functionality as the Genesys Workspace Agent Desktop.
Important
The Gplus Adapter for Salesforce for Classic Sales and Service console is no longer available..

Click any of the topics below for details.

Gplus Adapter for Salesforce - WWE Option

This page was last edited on May 16, 2022, at 14:08.
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