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=Web Services API Reference=
 
=Web Services API Reference=
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__NOTOC__
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__NOTOC__Welcome to the ''Web Services API Reference''. This guide provides information about how you can use the Web Services REST API to incorporate Genesys features into custom applications and integrations with third-party software.
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{{RestrictHeader}}
 
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==Overview==
 
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Welcome to the Genesys Web Services Application Programming Interface (API) Reference.  
 
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This Genesys Web Services REST API can be used to write agent applications that provide a variety of contact center-related features. These features include agent state management, call control, supervisor monitoring, and call recording.
 
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This reference explains the resources and methods available to developers.  
 
  
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Each category presents information about relevant operations, related resources, request parameters, and return values.
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The Web Services API offers the following services:
  
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<div class="itemcontainer">
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<div class="map-box">
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====Voice API====
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[[VoiceAPI|Handle telephony interactions, including SIP.]]</div>
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<div class="item">
 
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<div class="bookitem">
 
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[[Examples|Samples (<i>restricted</i>)]]
 
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Simple examples showing how to create applications to access the Genesys Web Services REST API.
 
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</div>
 
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</div>
 
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<div class="map-box">
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====Multimedia Interactions API====
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<div class="item">
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[[MultimediaAPI|Handle multimedia (eServices) interactions.]]</div>
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<div class="bookitem">
 
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[[General|General (<i>restricted</i>)]]
 
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Concepts employed by the various portions of the Genesys Web Services REST API.
 
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</div>
 
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</div>
 
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<div class="map-box">
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====Channels API====
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<div class="item">
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[[ChannelsAPI|Manage the different interaction channels available to an agent.]]</div>
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<div class="bookitem">
 
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[[VoiceAPI|Voice API (<i>restricted</i>)]]
 
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API for developers building voice-related client applications.
 
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</div>
 
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</div>
 
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<div class="map-box">
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====Provisioning API====
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<div class="item">
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[[ProvisioningAPI|Automate Genesys provisioning.]]</div>
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<div class="bookitem">
 
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[[MultimediaAPI|Multimedia Interactions API (<i>restricted</i>)]]
 
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API for developers building multimedia-related client applications.
 
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</div>
 
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</div>
 
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<div class="map-box">
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====Contacts API====
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<div class="item">
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[[ContactsAPI|Manage contacts and interaction history.]]</div>
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<div class="bookitem">
 
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[[ChannelsAPI|Channels API (<i>restricted</i>)]]
 
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API for developers building applications that use channels.
 
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</div>
 
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</div>
 
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<div class="map-box">
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====Settings API====
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<div class="item">
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[[SettingsAPI|Configure Web Services parameters.]]</div>
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<div class="bookitem">
 
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[[ProvisioningAPI|Provisioning API (<i>restricted</i>)]]
 
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API for developers building applications that require provisioning.
 
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</div>
 
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<div class="map-box">
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====Statistics API====
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<div class="item">
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[[StatisticsAPI|Make use of Genesys statistics.]]</div>
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<div class="bookitem">
 
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[[ContactsAPI|Contacts API (<i>restricted</i>)]]
 
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API for developers to create or retrieve contacts.
 
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</div>
 
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<div class="map-box">
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====Hierarchical Dispositions API====
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<div class="item">
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[[HierarchicalDispositionsAPI|Manage the possible disposition values of interactions.]]</div>
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<div class="bookitem">
 
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[[SettingsAPI|Settings API (<i>restricted</i>)]]
 
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Configuration tasks to modify the behavior of existing functionality.  
 
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<div class="map-box">
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====Platform Configuration API====
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<div class="item">
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[[InternalConfigAPI|Manage Configuration Server data.]]</div>
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<div class="bookitem">
 
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[[StatisticsAPI|Statistics API (<i>restricted</i>)]]
 
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API for developers building applications that use statistics.
 
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</div>
 
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</div>
 
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<div class="map-box">
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====Outbound API====
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<div class="item">
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[[OutboundAPI|Handle outbound interactions and campaigns.]]</div>
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<div class="bookitem">
 
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[[HierarchicalDispositionsAPI|Hierarchical Dispositions API (<i>restricted</i>)]]
 
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API for developers building dispositions-related client applications.
 
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</div>
 
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</div>
 
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<div class="map-box">
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====Interaction History API====
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<div class="item">
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[[InteractionHistory|Retrieve interaction history for an agent or contact.]]</div>
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<div class="bookitem">
 
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[[InternalConfigAPI|Platform Configuration API (<i>restricted</i>)]]
 
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API for developers to get read and write access to low-level data from Configuration Server.
 
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<div class="map-box">
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====Service API====
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<div class="item">
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[[ServiceAPI|Retrieve system runtime information.]]</div>
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<div class="bookitem">
 
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[[OutboundAPI|Outbound API (<i>restricted</i>)]]
 
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API for developers to write client applications that include outbound preview features.
 
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</div>
 
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==Developer Support==
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[https://developer.genesys.com/tag/wwe/ WWE on the Genesys Developer Portal].
  
 
[[Category:V:HTCC:8.5.2]]
 
[[Category:V:HTCC:8.5.2]]

Latest revision as of 20:55, July 19, 2021

Web Services API Reference

Welcome to the Web Services API Reference. This guide provides information about how you can use the Web Services REST API to incorporate Genesys features into custom applications and integrations with third-party software.

The Web Services API offers the following services:

Voice API

Handle telephony interactions, including SIP.

Multimedia Interactions API

Handle multimedia (eServices) interactions.

Channels API

Manage the different interaction channels available to an agent.

Provisioning API

Automate Genesys provisioning.

Contacts API

Manage contacts and interaction history.

Settings API

Configure Web Services parameters.

Statistics API

Make use of Genesys statistics.

Hierarchical Dispositions API

Manage the possible disposition values of interactions.

Platform Configuration API

Manage Configuration Server data.

Outbound API

Handle outbound interactions and campaigns.

Interaction History API

Retrieve interaction history for an agent or contact.

Service API

Retrieve system runtime information.

Developer Support

WWE on the Genesys Developer Portal.

This page was last edited on July 19, 2021, at 20:55.
Comments or questions about this documentation? Contact us for support!