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<!-- Creation of the fix page -->
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=RemoveParticipantFromConference=
 +
__NOTOC__
 +
This operation is part of the [[FacebookPM|Facebook Private Messaging API]] section of the [[Welcome|Web Services API]].
 +
<h2> Overview </h2>
 +
This request enables an agent to remove another agent from a consultation. Only the agent who is visible to all (both the customer and the other agent) can do this.
 +
{| class="wikitable"
 +
|-
 +
! scope="row"| Request URL
 +
| /api/v2/me/facebooksessions/''{id}''
 +
|-
 +
! scope="row"| HTTP Method
 +
| POST
 +
|-
 +
! scope="row" | Required Features
 +
| api-multimedia
 +
|}
 +
<h2>Parameters</h2>
 +
 
 +
{|
 +
|-
 +
! Parameter
 +
! Value
 +
|-
 +
|operationName
 +
|RemoveParticipantFromConference
 +
|-
 +
|targetUri
 +
|The user URI to remove.
 +
|}
 +
 
 +
<h2>Sample</h2>
 +
 
 +
<h3>Request</h3>
 +
 
 +
<source lang="text">
 +
POST api/v2/me/facebooksessions/00010a9FSGFP001F
 +
{
 +
  "operationName": "RemoveParticipantFromConference",
 +
  "targetUri": "http://10.10.15.212:9090/api/v2/users/c30d06daa1ea43b8be79f9b071f30d70"
 +
}
 +
</source>
 +
 
 +
 
 +
 
 +
<h3>Response</h3>
 +
 
 +
<source lang="text">
 +
{
 +
  "statusCode": 0
 +
}
 +
</source>
 +
 
 +
<h3>Notification</h3>
 +
<h4>Successful</h4>
 +
<br/>'''Agent1 First Notification'''
 +
<source lang="text">
 +
{
 +
  "facebooksessionUri": "http: //192.168.83.25: 8090/api/v2/facebooksessions/0002EaAY01MT0082",
 +
  "messages": [
 +
      {
 +
          "index": 5,
 +
          "from": {
 +
              "participantId": "007356278F310173",
 +
              "type": "Agent",
 +
              "uri": "http: //192.168.83.25: 8090/api/v2/users/5e101708f14442c7ab79814bb4f799b2",
 +
              "visibility": "All",
 +
              "path": "/users/5e101708f14442c7ab79814bb4f799b2",
 +
              "nickname": "TestName",
 +
              "id": "007356278F310173"
 +
          },
 +
          "text": "REMOVE_PARTICIPANT_FROM_CONFERENCEe2c90c960d3d40c79684818983ceb314",
 +
          "visibility": "Agents",
 +
          "timestamp": "2015-10-2116: 13: 19.000+0300",
 +
          "type": "Notice",
 +
          "timestampSeconds": 1445433199000L
 +
      }
 +
  ],
 +
  "facebooksessionPath": "/facebooksessions/0002EaAY01MT0082",
 +
  "messageType": "MessageLogUpdated",
 +
  "notificationType": "NewMessages"
 +
}
 +
</source>
 +
<br/>'''Agent1 Second Notification'''
 +
<source lang="text">
 +
{
 +
  "referenceId": 63,
 +
  "notificationType": "ParticipantsUpdated",
 +
  "messageType": "FacebooksessionStateChangeMessage",
 +
  "facebooksession": {
 +
      "userData": {
 +
          "FirstName": "Vitaliy",
 +
          "desktop_actionable": "1",
 +
          "_facebookSex": "",
 +
          "_facebookLocale": "",
 +
          "LastName": "Onv",
 +
          "RTargetObjectSelected": "SocialMediaAgentGroup",
 +
          "_facebookItxType": "10",
 +
          "_facebookHomeTownLocation": "",
 +
          "RVQID": "",
 +
          "ChatServerAppName": "es_chat",
 +
          "_facebookDriverVersion": "8.5.101.04",
 +
          "ChatServerHost": "htcc-ubuntu.emea.int.genesyslab.com",
 +
          "_facebookBirthdayDate": "",
 +
          "_facebookSourceNickName": "CloudAppCommunity",
 +
          "LastCalledAgent_EmployeeID": "a1",
 +
          "LCA_EmplID_facebook": "a1",
 +
          "desktop_expand": "1",
 +
          "RTargetObjSelDBID": "117",
 +
          "Classify_Actionability_CtgName": "",
 +
          "_facebookTimezone": "",
 +
          "Screen_Sentiment_CtgRelevancy": "",
 +
          "desktop_sentiment": "Neutral",
 +
          "ChatServerPort": "7160",
 +
          "_facebookCurrentLocation": "",
 +
          "Screen_Actionability_CtgName": "",
 +
          "CBR-Interaction_cost": "",
 +
          "CBR-contract_DBIDs": "",
 +
          "ContactId": "0002CaAPEA440026",
 +
          "RTargetAgentSelected": "a1",
 +
          "_facebookSourceXML": "..",
 +
          "_facebookCreatedTime": "1445433117346",
 +
          "CBR-IT-path_DBIDs": "",
 +
          "Classify_Actionability_CtgRelevancy": "",
 +
          "RTargetAgentGroup": "SocialMediaAgentGroup",
 +
          "Classify_Sentiment_CtgId": "",
 +
          "RTargetRuleSelected": "",
 +
          "ChatServerDBID": "115",
 +
          "Screen_Sentiment_CtgName": "",
 +
          "PegAGSocialMediaAgentGroup": 1,
 +
          "Classify_Sentiment_CtgRelevancy": "",
 +
          "RTargetPlaceSelected": "a1",
 +
          "_facebookPMInboxUrl": "...",
 +
          "RTenant": "Environment",
 +
          "_facebookActorObjectType": "com.genesyslab.mcr.facebook.fql.User",
 +
          "RRequestedSkills": None,
 +
          "Classify_Sentiment_CtgName": "",
 +
          "IxnAlreadyCreatedInUCS": "1",
 +
          "_facebookActorId": "1457374047909438",
 +
          "_facebookPMMessageId": "m_mid.1445433117337: 8b2f644744fdec2f77",
 +
          "Screen_Actionability_ScreenRuleName": "",
 +
          "LCA_TimeStamp_facebook": "2015-08-11T12: 11: 34Z",
 +
          "RRequestedSkillCombination": "",
 +
          "LCA_TimeStamp_facebooksession": "2015-09-09T10: 18: 53Z",
 +
          "MiddleName": "",
 +
          "RVQDBID": "",
 +
          "RStrategyDBID": "1225",
 +
          "_facebookPMThreadId": "t_mid.1438339424642: bcde632512de3b8377",
 +
          "CustomerSegment": "default",
 +
          "Classify_Actionability_CtgId": "",
 +
          "ServiceType": "default",
 +
          "_facebookInQueueAtTarget": "0",
 +
          "_facebookPMThreadNMessages": "136",
 +
          "LastCalledAgent_TimeStamp": "2015-09-09T10: 18: 53Z",
 +
          "Screen_Sentiment_ScreenRuleName": "",
 +
          "FromAddress": "VitaliyOnv",
 +
          "ServiceObjective": 0,
 +
          "Screen_Actionability_CtgRelevancy": "",
 +
          "LCA_EmplID_facebooksession": "a1",
 +
          "_facebookLanguages": "",
 +
          "_facebookMessageText": "Createnewtestforconsult",
 +
          "_facebookSourceObjectType": "com.genesyslab.mcr.facebook.fql.Page",
 +
          "_facebookSourceId": "830180563704433",
 +
          "RTargetRequested": "SocialMediaAgentGroup",
 +
          "EmailAddress": "",
 +
          "CBR-actual_volume": "",
 +
          "_facebookActorName": "VitaliyOnv",
 +
          "_facebookActorXML": "...",
 +
          "RStrategyName": "FacebookAgentDeliveryStrategy",
 +
          "RTargetTypeSelected": "2",
 +
          "_facebookPMActionId": "1445433117374000000",
 +
          "Subject": "Createnewtestforconsult"
 +
      },
 +
      "receivedDate": "2015-10-2116: 12: 03.000+0300",
 +
      "facebooksessionType": "Inbound",
 +
      "suggestedQueueUris": [
 +
          "http: //192.168.83.25: 8090/api/v2/queues/41cc5016-2d18-4a91-93ec-b43748948608"
 +
      ],
 +
      "capabilities": [
 +
         
 +
      ],
 +
      "uri": "http: //192.168.83.25: 8090/api/v2/facebooksessions/0002EaAY01MT0082",
 +
      "state": "Completed",
 +
      "revelantResponseTemplateGroups": [
 +
         
 +
      ],
 +
      "participants": [
 +
          {
 +
              "nickname": "VitaliyOnv",
 +
              "type": "Customer",
 +
              "id": "007356278F230171",
 +
              "visibility": "All",
 +
              "participantId": "007356278F230171"
 +
          },
 +
          {
 +
              "participantId": "007356278F310173",
 +
              "type": "Agent",
 +
              "uri": "http: //192.168.83.25: 8090/api/v2/users/5e101708f14442c7ab79814bb4f799b2",
 +
              "visibility": "All",
 +
              "path": "/users/5e101708f14442c7ab79814bb4f799b2",
 +
              "nickname": "TestName",
 +
              "id": "007356278F310173"
 +
          }
 +
      ],
 +
      "id": "0002EaAY01MT0082"
 +
  }
 +
}
 +
</source>
 +
<br/>'''Agent1 Third Notification'''
 +
<source lang="text">
 +
{
 +
  "facebooksessionUri": "http: //192.168.83.25: 8090/api/v2/facebooksessions/0002EaAY01MT0082",
 +
  "messages": [
 +
      {
 +
          "index": 5,
 +
          "from": {
 +
              "participantId": "007356278F310173",
 +
              "type": "Agent",
 +
              "uri": "http: //192.168.83.25: 8090/api/v2/users/5e101708f14442c7ab79814bb4f799b2",
 +
              "visibility": "All",
 +
              "path": "/users/5e101708f14442c7ab79814bb4f799b2",
 +
              "nickname": "TestName",
 +
              "id": "007356278F310173"
 +
          },
 +
          "visibility": "Agents",
 +
          "timestamp": "2015-10-2116: 13: 19.000+0300",
 +
          "type": "ParticipantLeft",
 +
          "timestampSeconds": 1445433199000L
 +
      }
 +
  ],
 +
  "facebooksessionPath": "/facebooksessions/0002EaAY01MT0082",
 +
  "messageType": "MessageLogUpdated",
 +
  "notificationType": "NewMessages"
 +
}
 +
</source>
 +
<br/>'''Agent2 First Notification'''
 +
<source lang="text">
 +
{
 +
  "referenceId": 63,
 +
  "notificationType": "StatusChange",
 +
  "messageType": "FacebooksessionStateChangeMessage",
 +
  "facebooksession": {
 +
      "userData": {
 +
          "FirstName": "Vitaliy",
 +
          "desktop_actionable": "1",
 +
          "_facebookSex": "",
 +
          "_facebookLocale": "",
 +
          "LastName": "Onv",
 +
          "RTargetObjectSelected": "SocialMediaAgentGroup",
 +
          "_facebookItxType": "10",
 +
          "_facebookHomeTownLocation": "",
 +
          "RVQID": "",
 +
          "ChatServerAppName": "es_chat",
 +
          "_facebookDriverVersion": "8.5.101.04",
 +
          "ChatServerHost": "htcc-ubuntu.emea.int.genesyslab.com",
 +
          "_facebookBirthdayDate": "",
 +
          "_facebookSourceNickName": "CloudAppCommunity",
 +
          "LastCalledAgent_EmployeeID": "a1",
 +
          "LCA_EmplID_facebook": "a1",
 +
          "desktop_expand": "1",
 +
          "RTargetObjSelDBID": "117",
 +
          "Classify_Actionability_CtgName": "",
 +
          "_facebookTimezone": "",
 +
          "Screen_Sentiment_CtgRelevancy": "",
 +
          "desktop_sentiment": "Neutral",
 +
          "ChatServerPort": "7160",
 +
          "_facebookCurrentLocation": "",
 +
          "Screen_Actionability_CtgName": "",
 +
          "CBR-Interaction_cost": "",
 +
          "CBR-contract_DBIDs": "",
 +
          "ContactId": "0002CaAPEA440026",
 +
          "RTargetAgentSelected": "a1",
 +
          "_facebookSourceXML": "..",
 +
          "_facebookCreatedTime": "1445433117346",
 +
          "CBR-IT-path_DBIDs": "",
 +
          "Classify_Actionability_CtgRelevancy": "",
 +
          "RTargetAgentGroup": "SocialMediaAgentGroup",
 +
          "Classify_Sentiment_CtgId": "",
 +
          "RTargetRuleSelected": "",
 +
          "ChatServerDBID": "115",
 +
          "Screen_Sentiment_CtgName": "",
 +
          "PegAGSocialMediaAgentGroup": 1,
 +
          "Classify_Sentiment_CtgRelevancy": "",
 +
          "RTargetPlaceSelected": "a1",
 +
          "_facebookPMInboxUrl": "...",
 +
          "RTenant": "Environment",
 +
          "_facebookActorObjectType": "com.genesyslab.mcr.facebook.fql.User",
 +
          "RRequestedSkills": None,
 +
          "Classify_Sentiment_CtgName": "",
 +
          "IxnAlreadyCreatedInUCS": "1",
 +
          "_facebookActorId": "1457374047909438",
 +
          "_facebookPMMessageId": "m_mid.1445433117337: 8b2f644744fdec2f77",
 +
          "Screen_Actionability_ScreenRuleName": "",
 +
          "LCA_TimeStamp_facebook": "2015-08-11T12: 11: 34Z",
 +
          "RRequestedSkillCombination": "",
 +
          "LCA_TimeStamp_facebooksession": "2015-09-09T10: 18: 53Z",
 +
          "MiddleName": "",
 +
          "RVQDBID": "",
 +
          "RStrategyDBID": "1225",
 +
          "_facebookPMThreadId": "t_mid.1438339424642: bcde632512de3b8377",
 +
          "CustomerSegment": "default",
 +
          "Classify_Actionability_CtgId": "",
 +
          "ServiceType": "default",
 +
          "_facebookInQueueAtTarget": "0",
 +
          "_facebookPMThreadNMessages": "136",
 +
          "LastCalledAgent_TimeStamp": "2015-09-09T10: 18: 53Z",
 +
          "Screen_Sentiment_ScreenRuleName": "",
 +
          "FromAddress": "VitaliyOnv",
 +
          "ServiceObjective": 0,
 +
          "Screen_Actionability_CtgRelevancy": "",
 +
          "LCA_EmplID_facebooksession": "a1",
 +
          "_facebookLanguages": "",
 +
          "_facebookMessageText": "Createnewtestforconsult",
 +
          "_facebookSourceObjectType": "com.genesyslab.mcr.facebook.fql.Page",
 +
          "_facebookSourceId": "830180563704433",
 +
          "RTargetRequested": "SocialMediaAgentGroup",
 +
          "EmailAddress": "",
 +
          "CBR-actual_volume": "",
 +
          "_facebookActorName": "VitaliyOnv",
 +
          "_facebookActorXML": "...",
 +
          "RStrategyName": "FacebookAgentDeliveryStrategy",
 +
          "RTargetTypeSelected": "2",
 +
          "_facebookPMActionId": "1445433117374000000",
 +
          "Subject": "Createnewtestforconsult"
 +
      },
 +
      "receivedDate": "2015-10-2116: 12: 03.000+0300",
 +
      "facebooksessionType": "Inbound",
 +
      "suggestedQueueUris": [
 +
          "http: //192.168.83.25: 8090/api/v2/queues/41cc5016-2d18-4a91-93ec-b43748948608"
 +
      ],
 +
      "capabilities": [
 +
         
 +
      ],
 +
      "uri": "http: //192.168.83.25: 8090/api/v2/facebooksessions/0002EaAY01MT0082",
 +
      "state": "Chatting",
 +
      "revelantResponseTemplateGroups": [
 +
         
 +
      ],
 +
      "participants": [
 +
          {
 +
              "nickname": "VitaliyOnv",
 +
              "type": "Customer",
 +
              "id": "007356278F230171",
 +
              "visibility": "All",
 +
              "participantId": "007356278F230171"
 +
          },
 +
          {
 +
              "participantId": "007356278F310173",
 +
              "type": "Agent",
 +
              "uri": "http: //192.168.83.25: 8090/api/v2/users/5e101708f14442c7ab79814bb4f799b2",
 +
              "visibility": "All",
 +
              "path": "/users/5e101708f14442c7ab79814bb4f799b2",
 +
              "nickname": "TestName",
 +
              "id": "007356278F310173"
 +
          }
 +
      ],
 +
      "id": "0002EaAY01MT0082"
 +
  }
 +
}
 +
</source>
 +
<br/>'''Agent2 Second Notification'''
 +
<source lang="text">
 +
{
 +
  "facebooksessionUri": "http: //192.168.83.25: 8090/api/v2/facebooksessions/0002EaAY01MT0082",
 +
  "messages": [
 +
      {
 +
          "index": 5,
 +
          "from": {
 +
              "participantId": "007356278F310173",
 +
              "type": "Agent",
 +
              "uri": "http: //192.168.83.25: 8090/api/v2/users/5e101708f14442c7ab79814bb4f799b2",
 +
              "visibility": "All",
 +
              "path": "/users/5e101708f14442c7ab79814bb4f799b2",
 +
              "nickname": "TestName",
 +
              "id": "007356278F310173"
 +
          },
 +
          "visibility": "Agents",
 +
          "timestamp": "2015-10-2116: 13: 19.000+0300",
 +
          "type": "ParticipantLeft",
 +
          "timestampSeconds": 1445433199000L
 +
      }
 +
  ],
 +
  "facebooksessionPath": "/facebooksessions/0002EaAY01MT0082",
 +
  "messageType": "MessageLogUpdated",
 +
  "notificationType": "NewMessages"
 +
}
 +
</source>
 +
<br/>'''Agent2 Third Notification'''
 +
<source lang="text">
 +
{
 +
  "referenceId": 63,
 +
  "notificationType": "StatusChange",
 +
  "messageType": "FacebooksessionStateChangeMessage",
 +
  "facebooksession": {
 +
      "userData": {
 +
          "FirstName": "Vitaliy",
 +
          "desktop_actionable": "1",
 +
          "_facebookSex": "",
 +
          "_facebookLocale": "",
 +
          "LastName": "Onv",
 +
          "RTargetObjectSelected": "SocialMediaAgentGroup",
 +
          "_facebookItxType": "10",
 +
          "_facebookHomeTownLocation": "",
 +
          "RVQID": "",
 +
          "ChatServerAppName": "es_chat",
 +
          "_facebookDriverVersion": "8.5.101.04",
 +
          "ChatServerHost": "htcc-ubuntu.emea.int.genesyslab.com",
 +
          "_facebookBirthdayDate": "",
 +
          "_facebookSourceNickName": "CloudAppCommunity",
 +
          "LastCalledAgent_EmployeeID": "a1",
 +
          "LCA_EmplID_facebook": "a1",
 +
          "desktop_expand": "1",
 +
          "RTargetObjSelDBID": "117",
 +
          "Classify_Actionability_CtgName": "",
 +
          "_facebookTimezone": "",
 +
          "Screen_Sentiment_CtgRelevancy": "",
 +
          "desktop_sentiment": "Neutral",
 +
          "ChatServerPort": "7160",
 +
          "_facebookCurrentLocation": "",
 +
          "Screen_Actionability_CtgName": "",
 +
          "CBR-Interaction_cost": "",
 +
          "CBR-contract_DBIDs": "",
 +
          "ContactId": "0002CaAPEA440026",
 +
          "RTargetAgentSelected": "a1",
 +
          "_facebookSourceXML": "..",
 +
          "_facebookCreatedTime": "1445433117346",
 +
          "CBR-IT-path_DBIDs": "",
 +
          "Classify_Actionability_CtgRelevancy": "",
 +
          "RTargetAgentGroup": "SocialMediaAgentGroup",
 +
          "Classify_Sentiment_CtgId": "",
 +
          "RTargetRuleSelected": "",
 +
          "ChatServerDBID": "115",
 +
          "Screen_Sentiment_CtgName": "",
 +
          "PegAGSocialMediaAgentGroup": 1,
 +
          "Classify_Sentiment_CtgRelevancy": "",
 +
          "RTargetPlaceSelected": "a1",
 +
          "_facebookPMInboxUrl": "...",
 +
          "RTenant": "Environment",
 +
          "_facebookActorObjectType": "com.genesyslab.mcr.facebook.fql.User",
 +
          "RRequestedSkills": None,
 +
          "Classify_Sentiment_CtgName": "",
 +
          "IxnAlreadyCreatedInUCS": "1",
 +
          "_facebookActorId": "1457374047909438",
 +
          "_facebookPMMessageId": "m_mid.1445433117337: 8b2f644744fdec2f77",
 +
          "Screen_Actionability_ScreenRuleName": "",
 +
          "LCA_TimeStamp_facebook": "2015-08-11T12: 11: 34Z",
 +
          "RRequestedSkillCombination": "",
 +
          "LCA_TimeStamp_facebooksession": "2015-09-09T10: 18: 53Z",
 +
          "MiddleName": "",
 +
          "RVQDBID": "",
 +
          "RStrategyDBID": "1225",
 +
          "_facebookPMThreadId": "t_mid.1438339424642: bcde632512de3b8377",
 +
          "CustomerSegment": "default",
 +
          "Classify_Actionability_CtgId": "",
 +
          "ServiceType": "default",
 +
          "_facebookInQueueAtTarget": "0",
 +
          "_facebookPMThreadNMessages": "136",
 +
          "LastCalledAgent_TimeStamp": "2015-09-09T10: 18: 53Z",
 +
          "Screen_Sentiment_ScreenRuleName": "",
 +
          "FromAddress": "VitaliyOnv",
 +
          "ServiceObjective": 0,
 +
          "Screen_Actionability_CtgRelevancy": "",
 +
          "LCA_EmplID_facebooksession": "a1",
 +
          "_facebookLanguages": "",
 +
          "_facebookMessageText": "Createnewtestforconsult",
 +
          "_facebookSourceObjectType": "com.genesyslab.mcr.facebook.fql.Page",
 +
          "_facebookSourceId": "830180563704433",
 +
          "RTargetRequested": "SocialMediaAgentGroup",
 +
          "EmailAddress": "",
 +
          "CBR-actual_volume": "",
 +
          "_facebookActorName": "VitaliyOnv",
 +
          "_facebookActorXML": "...",
 +
          "RStrategyName": "FacebookAgentDeliveryStrategy",
 +
          "RTargetTypeSelected": "2",
 +
          "_facebookPMActionId": "1445433117374000000",
 +
          "Subject": "Createnewtestforconsult"
 +
      },
 +
      "receivedDate": "2015-10-2116: 12: 03.000+0300",
 +
      "facebooksessionType": "Inbound",
 +
      "suggestedQueueUris": [
 +
          "http: //192.168.83.25: 8090/api/v2/queues/41cc5016-2d18-4a91-93ec-b43748948608"
 +
      ],
 +
      "capabilities": [
 +
         
 +
      ],
 +
      "uri": "http: //192.168.83.25: 8090/api/v2/facebooksessions/0002EaAY01MT0082",
 +
      "state": "LeftChat",
 +
      "revelantResponseTemplateGroups": [
 +
         
 +
      ],
 +
      "participants": [
 +
          {
 +
              "nickname": "VitaliyOnv",
 +
              "type": "Customer",
 +
              "id": "007356278F230171",
 +
              "visibility": "All",
 +
              "participantId": "007356278F230171"
 +
          },
 +
          {
 +
              "participantId": "007356278F310173",
 +
              "type": "Agent",
 +
              "uri": "http: //192.168.83.25: 8090/api/v2/users/5e101708f14442c7ab79814bb4f799b2",
 +
              "visibility": "All",
 +
              "path": "/users/5e101708f14442c7ab79814bb4f799b2",
 +
              "nickname": "TestName",
 +
              "id": "007356278F310173"
 +
          }
 +
      ],
 +
      "id": "0002EaAY01MT0082"
 +
  }
 +
}
 +
</source>
 +
<br/>'''Agent2 Fourth Notification'''
 +
<source lang="text">
 +
{
 +
  "referenceId": 63,
 +
  "notificationType": "StatusChange",
 +
  "messageType": "FacebooksessionStateChangeMessage",
 +
  "facebooksession": {
 +
      "userData": {
 +
          "FirstName": "Vitaliy",
 +
          "desktop_actionable": "1",
 +
          "_facebookSex": "",
 +
          "_facebookLocale": "",
 +
          "LastName": "Onv",
 +
          "RTargetObjectSelected": "SocialMediaAgentGroup",
 +
          "_facebookItxType": "10",
 +
          "_facebookHomeTownLocation": "",
 +
          "RVQID": "",
 +
          "ChatServerAppName": "es_chat",
 +
          "_facebookDriverVersion": "8.5.101.04",
 +
          "ChatServerHost": "htcc-ubuntu.emea.int.genesyslab.com",
 +
          "_facebookBirthdayDate": "",
 +
          "_facebookSourceNickName": "CloudAppCommunity",
 +
          "LastCalledAgent_EmployeeID": "a1",
 +
          "LCA_EmplID_facebook": "a1",
 +
          "desktop_expand": "1",
 +
          "RTargetObjSelDBID": "117",
 +
          "Classify_Actionability_CtgName": "",
 +
          "_facebookTimezone": "",
 +
          "Screen_Sentiment_CtgRelevancy": "",
 +
          "desktop_sentiment": "Neutral",
 +
          "ChatServerPort": "7160",
 +
          "_facebookCurrentLocation": "",
 +
          "Screen_Actionability_CtgName": "",
 +
          "CBR-Interaction_cost": "",
 +
          "CBR-contract_DBIDs": "",
 +
          "ContactId": "0002CaAPEA440026",
 +
          "RTargetAgentSelected": "a1",
 +
          "_facebookSourceXML": "..",
 +
          "_facebookCreatedTime": "1445433117346",
 +
          "CBR-IT-path_DBIDs": "",
 +
          "Classify_Actionability_CtgRelevancy": "",
 +
          "RTargetAgentGroup": "SocialMediaAgentGroup",
 +
          "Classify_Sentiment_CtgId": "",
 +
          "RTargetRuleSelected": "",
 +
          "ChatServerDBID": "115",
 +
          "Screen_Sentiment_CtgName": "",
 +
          "PegAGSocialMediaAgentGroup": 1,
 +
          "Classify_Sentiment_CtgRelevancy": "",
 +
          "RTargetPlaceSelected": "a1",
 +
          "_facebookPMInboxUrl": "...",
 +
          "RTenant": "Environment",
 +
          "_facebookActorObjectType": "com.genesyslab.mcr.facebook.fql.User",
 +
          "RRequestedSkills": None,
 +
          "Classify_Sentiment_CtgName": "",
 +
          "IxnAlreadyCreatedInUCS": "1",
 +
          "_facebookActorId": "1457374047909438",
 +
          "_facebookPMMessageId": "m_mid.1445433117337: 8b2f644744fdec2f77",
 +
          "Screen_Actionability_ScreenRuleName": "",
 +
          "LCA_TimeStamp_facebook": "2015-08-11T12: 11: 34Z",
 +
          "RRequestedSkillCombination": "",
 +
          "LCA_TimeStamp_facebooksession": "2015-09-09T10: 18: 53Z",
 +
          "MiddleName": "",
 +
          "RVQDBID": "",
 +
          "RStrategyDBID": "1225",
 +
          "_facebookPMThreadId": "t_mid.1438339424642: bcde632512de3b8377",
 +
          "CustomerSegment": "default",
 +
          "Classify_Actionability_CtgId": "",
 +
          "ServiceType": "default",
 +
          "_facebookInQueueAtTarget": "0",
 +
          "_facebookPMThreadNMessages": "136",
 +
          "LastCalledAgent_TimeStamp": "2015-09-09T10: 18: 53Z",
 +
          "Screen_Sentiment_ScreenRuleName": "",
 +
          "FromAddress": "VitaliyOnv",
 +
          "ServiceObjective": 0,
 +
          "Screen_Actionability_CtgRelevancy": "",
 +
          "LCA_EmplID_facebooksession": "a1",
 +
          "_facebookLanguages": "",
 +
          "_facebookMessageText": "Createnewtestforconsult",
 +
          "_facebookSourceObjectType": "com.genesyslab.mcr.facebook.fql.Page",
 +
          "_facebookSourceId": "830180563704433",
 +
          "RTargetRequested": "SocialMediaAgentGroup",
 +
          "EmailAddress": "",
 +
          "CBR-actual_volume": "",
 +
          "_facebookActorName": "VitaliyOnv",
 +
          "_facebookActorXML": "...",
 +
          "RStrategyName": "FacebookAgentDeliveryStrategy",
 +
          "RTargetTypeSelected": "2",
 +
          "_facebookPMActionId": "1445433117374000000",
 +
          "Subject": "Createnewtestforconsult"
 +
      },
 +
      "receivedDate": "2015-10-2116: 12: 03.000+0300",
 +
      "facebooksessionType": "Inbound",
 +
      "suggestedQueueUris": [
 +
          "http: //192.168.83.25: 8090/api/v2/queues/41cc5016-2d18-4a91-93ec-b43748948608"
 +
      ],
 +
      "capabilities": [
 +
         
 +
      ],
 +
      "uri": "http: //192.168.83.25: 8090/api/v2/facebooksessions/0002EaAY01MT0082",
 +
      "state": "Completed",
 +
      "revelantResponseTemplateGroups": [
 +
         
 +
      ],
 +
      "participants": [
 +
          {
 +
              "nickname": "VitaliyOnv",
 +
              "type": "Customer",
 +
              "id": "007356278F230171",
 +
              "visibility": "All",
 +
              "participantId": "007356278F230171"
 +
          },
 +
          {
 +
              "participantId": "007356278F310173",
 +
              "type": "Agent",
 +
              "uri": "http: //192.168.83.25: 8090/api/v2/users/5e101708f14442c7ab79814bb4f799b2",
 +
              "visibility": "All",
 +
              "path": "/users/5e101708f14442c7ab79814bb4f799b2",
 +
              "nickname": "TestName",
 +
              "id": "007356278F310173"
 +
          }
 +
      ],
 +
      "id": "0002EaAY01MT0082"
 +
  }
 +
}
 +
</source>
 +
 
 +
[[Category:V:HTCC:8.5.2]]

Latest revision as of 03:25, January 24, 2019

RemoveParticipantFromConference

This operation is part of the Facebook Private Messaging API section of the Web Services API.

Overview

This request enables an agent to remove another agent from a consultation. Only the agent who is visible to all (both the customer and the other agent) can do this.

Request URL /api/v2/me/facebooksessions/{id}
HTTP Method POST
Required Features api-multimedia

Parameters

Parameter Value
operationName RemoveParticipantFromConference
targetUri The user URI to remove.

Sample

Request

POST api/v2/me/facebooksessions/00010a9FSGFP001F
{
  "operationName": "RemoveParticipantFromConference",
  "targetUri": "http://10.10.15.212:9090/api/v2/users/c30d06daa1ea43b8be79f9b071f30d70"
}


Response

{
  "statusCode": 0
}

Notification

Successful


Agent1 First Notification 

{
   "facebooksessionUri": "http: //192.168.83.25: 8090/api/v2/facebooksessions/0002EaAY01MT0082",
   "messages": [
       {
           "index": 5,
           "from": {
               "participantId": "007356278F310173",
               "type": "Agent",
               "uri": "http: //192.168.83.25: 8090/api/v2/users/5e101708f14442c7ab79814bb4f799b2",
               "visibility": "All",
               "path": "/users/5e101708f14442c7ab79814bb4f799b2",
               "nickname": "TestName",
               "id": "007356278F310173"
           },
           "text": "REMOVE_PARTICIPANT_FROM_CONFERENCEe2c90c960d3d40c79684818983ceb314",
           "visibility": "Agents",
           "timestamp": "2015-10-2116: 13: 19.000+0300",
           "type": "Notice",
           "timestampSeconds": 1445433199000L
       }
   ],
   "facebooksessionPath": "/facebooksessions/0002EaAY01MT0082",
   "messageType": "MessageLogUpdated",
   "notificationType": "NewMessages"
}


Agent1 Second Notification 

{
   "referenceId": 63,
   "notificationType": "ParticipantsUpdated",
   "messageType": "FacebooksessionStateChangeMessage",
   "facebooksession": {
       "userData": {
           "FirstName": "Vitaliy",
           "desktop_actionable": "1",
           "_facebookSex": "",
           "_facebookLocale": "",
           "LastName": "Onv",
           "RTargetObjectSelected": "SocialMediaAgentGroup",
           "_facebookItxType": "10",
           "_facebookHomeTownLocation": "",
           "RVQID": "",
           "ChatServerAppName": "es_chat",
           "_facebookDriverVersion": "8.5.101.04",
           "ChatServerHost": "htcc-ubuntu.emea.int.genesyslab.com",
           "_facebookBirthdayDate": "",
           "_facebookSourceNickName": "CloudAppCommunity",
           "LastCalledAgent_EmployeeID": "a1",
           "LCA_EmplID_facebook": "a1",
           "desktop_expand": "1",
           "RTargetObjSelDBID": "117",
           "Classify_Actionability_CtgName": "",
           "_facebookTimezone": "",
           "Screen_Sentiment_CtgRelevancy": "",
           "desktop_sentiment": "Neutral",
           "ChatServerPort": "7160",
           "_facebookCurrentLocation": "",
           "Screen_Actionability_CtgName": "",
           "CBR-Interaction_cost": "",
           "CBR-contract_DBIDs": "",
           "ContactId": "0002CaAPEA440026",
           "RTargetAgentSelected": "a1",
           "_facebookSourceXML": "..",
           "_facebookCreatedTime": "1445433117346",
           "CBR-IT-path_DBIDs": "",
           "Classify_Actionability_CtgRelevancy": "",
           "RTargetAgentGroup": "SocialMediaAgentGroup",
           "Classify_Sentiment_CtgId": "",
           "RTargetRuleSelected": "",
           "ChatServerDBID": "115",
           "Screen_Sentiment_CtgName": "",
           "PegAGSocialMediaAgentGroup": 1,
           "Classify_Sentiment_CtgRelevancy": "",
           "RTargetPlaceSelected": "a1",
           "_facebookPMInboxUrl": "...",
           "RTenant": "Environment",
           "_facebookActorObjectType": "com.genesyslab.mcr.facebook.fql.User",
           "RRequestedSkills": None,
           "Classify_Sentiment_CtgName": "",
           "IxnAlreadyCreatedInUCS": "1",
           "_facebookActorId": "1457374047909438",
           "_facebookPMMessageId": "m_mid.1445433117337: 8b2f644744fdec2f77",
           "Screen_Actionability_ScreenRuleName": "",
           "LCA_TimeStamp_facebook": "2015-08-11T12: 11: 34Z",
           "RRequestedSkillCombination": "",
           "LCA_TimeStamp_facebooksession": "2015-09-09T10: 18: 53Z",
           "MiddleName": "",
           "RVQDBID": "",
           "RStrategyDBID": "1225",
           "_facebookPMThreadId": "t_mid.1438339424642: bcde632512de3b8377",
           "CustomerSegment": "default",
           "Classify_Actionability_CtgId": "",
           "ServiceType": "default",
           "_facebookInQueueAtTarget": "0",
           "_facebookPMThreadNMessages": "136",
           "LastCalledAgent_TimeStamp": "2015-09-09T10: 18: 53Z",
           "Screen_Sentiment_ScreenRuleName": "",
           "FromAddress": "VitaliyOnv",
           "ServiceObjective": 0,
           "Screen_Actionability_CtgRelevancy": "",
           "LCA_EmplID_facebooksession": "a1",
           "_facebookLanguages": "",
           "_facebookMessageText": "Createnewtestforconsult",
           "_facebookSourceObjectType": "com.genesyslab.mcr.facebook.fql.Page",
           "_facebookSourceId": "830180563704433",
           "RTargetRequested": "SocialMediaAgentGroup",
           "EmailAddress": "",
           "CBR-actual_volume": "",
           "_facebookActorName": "VitaliyOnv",
           "_facebookActorXML": "...",
           "RStrategyName": "FacebookAgentDeliveryStrategy",
           "RTargetTypeSelected": "2",
           "_facebookPMActionId": "1445433117374000000",
           "Subject": "Createnewtestforconsult"
       },
       "receivedDate": "2015-10-2116: 12: 03.000+0300",
       "facebooksessionType": "Inbound",
       "suggestedQueueUris": [
           "http: //192.168.83.25: 8090/api/v2/queues/41cc5016-2d18-4a91-93ec-b43748948608"
       ],
       "capabilities": [
           
       ],
       "uri": "http: //192.168.83.25: 8090/api/v2/facebooksessions/0002EaAY01MT0082",
       "state": "Completed",
       "revelantResponseTemplateGroups": [
           
       ],
       "participants": [
           {
               "nickname": "VitaliyOnv",
               "type": "Customer",
               "id": "007356278F230171",
               "visibility": "All",
               "participantId": "007356278F230171"
           },
           {
               "participantId": "007356278F310173",
               "type": "Agent",
               "uri": "http: //192.168.83.25: 8090/api/v2/users/5e101708f14442c7ab79814bb4f799b2",
               "visibility": "All",
               "path": "/users/5e101708f14442c7ab79814bb4f799b2",
               "nickname": "TestName",
               "id": "007356278F310173"
           }
       ],
       "id": "0002EaAY01MT0082"
   }
}


Agent1 Third Notification 

{
   "facebooksessionUri": "http: //192.168.83.25: 8090/api/v2/facebooksessions/0002EaAY01MT0082",
   "messages": [
       {
           "index": 5,
           "from": {
               "participantId": "007356278F310173",
               "type": "Agent",
               "uri": "http: //192.168.83.25: 8090/api/v2/users/5e101708f14442c7ab79814bb4f799b2",
               "visibility": "All",
               "path": "/users/5e101708f14442c7ab79814bb4f799b2",
               "nickname": "TestName",
               "id": "007356278F310173"
           },
           "visibility": "Agents",
           "timestamp": "2015-10-2116: 13: 19.000+0300",
           "type": "ParticipantLeft",
           "timestampSeconds": 1445433199000L
       }
   ],
   "facebooksessionPath": "/facebooksessions/0002EaAY01MT0082",
   "messageType": "MessageLogUpdated",
   "notificationType": "NewMessages"
}


Agent2 First Notification 

{
   "referenceId": 63,
   "notificationType": "StatusChange",
   "messageType": "FacebooksessionStateChangeMessage",
   "facebooksession": {
       "userData": {
           "FirstName": "Vitaliy",
           "desktop_actionable": "1",
           "_facebookSex": "",
           "_facebookLocale": "",
           "LastName": "Onv",
           "RTargetObjectSelected": "SocialMediaAgentGroup",
           "_facebookItxType": "10",
           "_facebookHomeTownLocation": "",
           "RVQID": "",
           "ChatServerAppName": "es_chat",
           "_facebookDriverVersion": "8.5.101.04",
           "ChatServerHost": "htcc-ubuntu.emea.int.genesyslab.com",
           "_facebookBirthdayDate": "",
           "_facebookSourceNickName": "CloudAppCommunity",
           "LastCalledAgent_EmployeeID": "a1",
           "LCA_EmplID_facebook": "a1",
           "desktop_expand": "1",
           "RTargetObjSelDBID": "117",
           "Classify_Actionability_CtgName": "",
           "_facebookTimezone": "",
           "Screen_Sentiment_CtgRelevancy": "",
           "desktop_sentiment": "Neutral",
           "ChatServerPort": "7160",
           "_facebookCurrentLocation": "",
           "Screen_Actionability_CtgName": "",
           "CBR-Interaction_cost": "",
           "CBR-contract_DBIDs": "",
           "ContactId": "0002CaAPEA440026",
           "RTargetAgentSelected": "a1",
           "_facebookSourceXML": "..",
           "_facebookCreatedTime": "1445433117346",
           "CBR-IT-path_DBIDs": "",
           "Classify_Actionability_CtgRelevancy": "",
           "RTargetAgentGroup": "SocialMediaAgentGroup",
           "Classify_Sentiment_CtgId": "",
           "RTargetRuleSelected": "",
           "ChatServerDBID": "115",
           "Screen_Sentiment_CtgName": "",
           "PegAGSocialMediaAgentGroup": 1,
           "Classify_Sentiment_CtgRelevancy": "",
           "RTargetPlaceSelected": "a1",
           "_facebookPMInboxUrl": "...",
           "RTenant": "Environment",
           "_facebookActorObjectType": "com.genesyslab.mcr.facebook.fql.User",
           "RRequestedSkills": None,
           "Classify_Sentiment_CtgName": "",
           "IxnAlreadyCreatedInUCS": "1",
           "_facebookActorId": "1457374047909438",
           "_facebookPMMessageId": "m_mid.1445433117337: 8b2f644744fdec2f77",
           "Screen_Actionability_ScreenRuleName": "",
           "LCA_TimeStamp_facebook": "2015-08-11T12: 11: 34Z",
           "RRequestedSkillCombination": "",
           "LCA_TimeStamp_facebooksession": "2015-09-09T10: 18: 53Z",
           "MiddleName": "",
           "RVQDBID": "",
           "RStrategyDBID": "1225",
           "_facebookPMThreadId": "t_mid.1438339424642: bcde632512de3b8377",
           "CustomerSegment": "default",
           "Classify_Actionability_CtgId": "",
           "ServiceType": "default",
           "_facebookInQueueAtTarget": "0",
           "_facebookPMThreadNMessages": "136",
           "LastCalledAgent_TimeStamp": "2015-09-09T10: 18: 53Z",
           "Screen_Sentiment_ScreenRuleName": "",
           "FromAddress": "VitaliyOnv",
           "ServiceObjective": 0,
           "Screen_Actionability_CtgRelevancy": "",
           "LCA_EmplID_facebooksession": "a1",
           "_facebookLanguages": "",
           "_facebookMessageText": "Createnewtestforconsult",
           "_facebookSourceObjectType": "com.genesyslab.mcr.facebook.fql.Page",
           "_facebookSourceId": "830180563704433",
           "RTargetRequested": "SocialMediaAgentGroup",
           "EmailAddress": "",
           "CBR-actual_volume": "",
           "_facebookActorName": "VitaliyOnv",
           "_facebookActorXML": "...",
           "RStrategyName": "FacebookAgentDeliveryStrategy",
           "RTargetTypeSelected": "2",
           "_facebookPMActionId": "1445433117374000000",
           "Subject": "Createnewtestforconsult"
       },
       "receivedDate": "2015-10-2116: 12: 03.000+0300",
       "facebooksessionType": "Inbound",
       "suggestedQueueUris": [
           "http: //192.168.83.25: 8090/api/v2/queues/41cc5016-2d18-4a91-93ec-b43748948608"
       ],
       "capabilities": [
           
       ],
       "uri": "http: //192.168.83.25: 8090/api/v2/facebooksessions/0002EaAY01MT0082",
       "state": "Chatting",
       "revelantResponseTemplateGroups": [
           
       ],
       "participants": [
           {
               "nickname": "VitaliyOnv",
               "type": "Customer",
               "id": "007356278F230171",
               "visibility": "All",
               "participantId": "007356278F230171"
           },
           {
               "participantId": "007356278F310173",
               "type": "Agent",
               "uri": "http: //192.168.83.25: 8090/api/v2/users/5e101708f14442c7ab79814bb4f799b2",
               "visibility": "All",
               "path": "/users/5e101708f14442c7ab79814bb4f799b2",
               "nickname": "TestName",
               "id": "007356278F310173"
           }
       ],
       "id": "0002EaAY01MT0082"
   }
}


Agent2 Second Notification 

{
   "facebooksessionUri": "http: //192.168.83.25: 8090/api/v2/facebooksessions/0002EaAY01MT0082",
   "messages": [
       {
           "index": 5,
           "from": {
               "participantId": "007356278F310173",
               "type": "Agent",
               "uri": "http: //192.168.83.25: 8090/api/v2/users/5e101708f14442c7ab79814bb4f799b2",
               "visibility": "All",
               "path": "/users/5e101708f14442c7ab79814bb4f799b2",
               "nickname": "TestName",
               "id": "007356278F310173"
           },
           "visibility": "Agents",
           "timestamp": "2015-10-2116: 13: 19.000+0300",
           "type": "ParticipantLeft",
           "timestampSeconds": 1445433199000L
       }
   ],
   "facebooksessionPath": "/facebooksessions/0002EaAY01MT0082",
   "messageType": "MessageLogUpdated",
   "notificationType": "NewMessages"
}


Agent2 Third Notification 

{
   "referenceId": 63,
   "notificationType": "StatusChange",
   "messageType": "FacebooksessionStateChangeMessage",
   "facebooksession": {
       "userData": {
           "FirstName": "Vitaliy",
           "desktop_actionable": "1",
           "_facebookSex": "",
           "_facebookLocale": "",
           "LastName": "Onv",
           "RTargetObjectSelected": "SocialMediaAgentGroup",
           "_facebookItxType": "10",
           "_facebookHomeTownLocation": "",
           "RVQID": "",
           "ChatServerAppName": "es_chat",
           "_facebookDriverVersion": "8.5.101.04",
           "ChatServerHost": "htcc-ubuntu.emea.int.genesyslab.com",
           "_facebookBirthdayDate": "",
           "_facebookSourceNickName": "CloudAppCommunity",
           "LastCalledAgent_EmployeeID": "a1",
           "LCA_EmplID_facebook": "a1",
           "desktop_expand": "1",
           "RTargetObjSelDBID": "117",
           "Classify_Actionability_CtgName": "",
           "_facebookTimezone": "",
           "Screen_Sentiment_CtgRelevancy": "",
           "desktop_sentiment": "Neutral",
           "ChatServerPort": "7160",
           "_facebookCurrentLocation": "",
           "Screen_Actionability_CtgName": "",
           "CBR-Interaction_cost": "",
           "CBR-contract_DBIDs": "",
           "ContactId": "0002CaAPEA440026",
           "RTargetAgentSelected": "a1",
           "_facebookSourceXML": "..",
           "_facebookCreatedTime": "1445433117346",
           "CBR-IT-path_DBIDs": "",
           "Classify_Actionability_CtgRelevancy": "",
           "RTargetAgentGroup": "SocialMediaAgentGroup",
           "Classify_Sentiment_CtgId": "",
           "RTargetRuleSelected": "",
           "ChatServerDBID": "115",
           "Screen_Sentiment_CtgName": "",
           "PegAGSocialMediaAgentGroup": 1,
           "Classify_Sentiment_CtgRelevancy": "",
           "RTargetPlaceSelected": "a1",
           "_facebookPMInboxUrl": "...",
           "RTenant": "Environment",
           "_facebookActorObjectType": "com.genesyslab.mcr.facebook.fql.User",
           "RRequestedSkills": None,
           "Classify_Sentiment_CtgName": "",
           "IxnAlreadyCreatedInUCS": "1",
           "_facebookActorId": "1457374047909438",
           "_facebookPMMessageId": "m_mid.1445433117337: 8b2f644744fdec2f77",
           "Screen_Actionability_ScreenRuleName": "",
           "LCA_TimeStamp_facebook": "2015-08-11T12: 11: 34Z",
           "RRequestedSkillCombination": "",
           "LCA_TimeStamp_facebooksession": "2015-09-09T10: 18: 53Z",
           "MiddleName": "",
           "RVQDBID": "",
           "RStrategyDBID": "1225",
           "_facebookPMThreadId": "t_mid.1438339424642: bcde632512de3b8377",
           "CustomerSegment": "default",
           "Classify_Actionability_CtgId": "",
           "ServiceType": "default",
           "_facebookInQueueAtTarget": "0",
           "_facebookPMThreadNMessages": "136",
           "LastCalledAgent_TimeStamp": "2015-09-09T10: 18: 53Z",
           "Screen_Sentiment_ScreenRuleName": "",
           "FromAddress": "VitaliyOnv",
           "ServiceObjective": 0,
           "Screen_Actionability_CtgRelevancy": "",
           "LCA_EmplID_facebooksession": "a1",
           "_facebookLanguages": "",
           "_facebookMessageText": "Createnewtestforconsult",
           "_facebookSourceObjectType": "com.genesyslab.mcr.facebook.fql.Page",
           "_facebookSourceId": "830180563704433",
           "RTargetRequested": "SocialMediaAgentGroup",
           "EmailAddress": "",
           "CBR-actual_volume": "",
           "_facebookActorName": "VitaliyOnv",
           "_facebookActorXML": "...",
           "RStrategyName": "FacebookAgentDeliveryStrategy",
           "RTargetTypeSelected": "2",
           "_facebookPMActionId": "1445433117374000000",
           "Subject": "Createnewtestforconsult"
       },
       "receivedDate": "2015-10-2116: 12: 03.000+0300",
       "facebooksessionType": "Inbound",
       "suggestedQueueUris": [
           "http: //192.168.83.25: 8090/api/v2/queues/41cc5016-2d18-4a91-93ec-b43748948608"
       ],
       "capabilities": [
           
       ],
       "uri": "http: //192.168.83.25: 8090/api/v2/facebooksessions/0002EaAY01MT0082",
       "state": "LeftChat",
       "revelantResponseTemplateGroups": [
           
       ],
       "participants": [
           {
               "nickname": "VitaliyOnv",
               "type": "Customer",
               "id": "007356278F230171",
               "visibility": "All",
               "participantId": "007356278F230171"
           },
           {
               "participantId": "007356278F310173",
               "type": "Agent",
               "uri": "http: //192.168.83.25: 8090/api/v2/users/5e101708f14442c7ab79814bb4f799b2",
               "visibility": "All",
               "path": "/users/5e101708f14442c7ab79814bb4f799b2",
               "nickname": "TestName",
               "id": "007356278F310173"
           }
       ],
       "id": "0002EaAY01MT0082"
   }
}


Agent2 Fourth Notification 

{
   "referenceId": 63,
   "notificationType": "StatusChange",
   "messageType": "FacebooksessionStateChangeMessage",
   "facebooksession": {
       "userData": {
           "FirstName": "Vitaliy",
           "desktop_actionable": "1",
           "_facebookSex": "",
           "_facebookLocale": "",
           "LastName": "Onv",
           "RTargetObjectSelected": "SocialMediaAgentGroup",
           "_facebookItxType": "10",
           "_facebookHomeTownLocation": "",
           "RVQID": "",
           "ChatServerAppName": "es_chat",
           "_facebookDriverVersion": "8.5.101.04",
           "ChatServerHost": "htcc-ubuntu.emea.int.genesyslab.com",
           "_facebookBirthdayDate": "",
           "_facebookSourceNickName": "CloudAppCommunity",
           "LastCalledAgent_EmployeeID": "a1",
           "LCA_EmplID_facebook": "a1",
           "desktop_expand": "1",
           "RTargetObjSelDBID": "117",
           "Classify_Actionability_CtgName": "",
           "_facebookTimezone": "",
           "Screen_Sentiment_CtgRelevancy": "",
           "desktop_sentiment": "Neutral",
           "ChatServerPort": "7160",
           "_facebookCurrentLocation": "",
           "Screen_Actionability_CtgName": "",
           "CBR-Interaction_cost": "",
           "CBR-contract_DBIDs": "",
           "ContactId": "0002CaAPEA440026",
           "RTargetAgentSelected": "a1",
           "_facebookSourceXML": "..",
           "_facebookCreatedTime": "1445433117346",
           "CBR-IT-path_DBIDs": "",
           "Classify_Actionability_CtgRelevancy": "",
           "RTargetAgentGroup": "SocialMediaAgentGroup",
           "Classify_Sentiment_CtgId": "",
           "RTargetRuleSelected": "",
           "ChatServerDBID": "115",
           "Screen_Sentiment_CtgName": "",
           "PegAGSocialMediaAgentGroup": 1,
           "Classify_Sentiment_CtgRelevancy": "",
           "RTargetPlaceSelected": "a1",
           "_facebookPMInboxUrl": "...",
           "RTenant": "Environment",
           "_facebookActorObjectType": "com.genesyslab.mcr.facebook.fql.User",
           "RRequestedSkills": None,
           "Classify_Sentiment_CtgName": "",
           "IxnAlreadyCreatedInUCS": "1",
           "_facebookActorId": "1457374047909438",
           "_facebookPMMessageId": "m_mid.1445433117337: 8b2f644744fdec2f77",
           "Screen_Actionability_ScreenRuleName": "",
           "LCA_TimeStamp_facebook": "2015-08-11T12: 11: 34Z",
           "RRequestedSkillCombination": "",
           "LCA_TimeStamp_facebooksession": "2015-09-09T10: 18: 53Z",
           "MiddleName": "",
           "RVQDBID": "",
           "RStrategyDBID": "1225",
           "_facebookPMThreadId": "t_mid.1438339424642: bcde632512de3b8377",
           "CustomerSegment": "default",
           "Classify_Actionability_CtgId": "",
           "ServiceType": "default",
           "_facebookInQueueAtTarget": "0",
           "_facebookPMThreadNMessages": "136",
           "LastCalledAgent_TimeStamp": "2015-09-09T10: 18: 53Z",
           "Screen_Sentiment_ScreenRuleName": "",
           "FromAddress": "VitaliyOnv",
           "ServiceObjective": 0,
           "Screen_Actionability_CtgRelevancy": "",
           "LCA_EmplID_facebooksession": "a1",
           "_facebookLanguages": "",
           "_facebookMessageText": "Createnewtestforconsult",
           "_facebookSourceObjectType": "com.genesyslab.mcr.facebook.fql.Page",
           "_facebookSourceId": "830180563704433",
           "RTargetRequested": "SocialMediaAgentGroup",
           "EmailAddress": "",
           "CBR-actual_volume": "",
           "_facebookActorName": "VitaliyOnv",
           "_facebookActorXML": "...",
           "RStrategyName": "FacebookAgentDeliveryStrategy",
           "RTargetTypeSelected": "2",
           "_facebookPMActionId": "1445433117374000000",
           "Subject": "Createnewtestforconsult"
       },
       "receivedDate": "2015-10-2116: 12: 03.000+0300",
       "facebooksessionType": "Inbound",
       "suggestedQueueUris": [
           "http: //192.168.83.25: 8090/api/v2/queues/41cc5016-2d18-4a91-93ec-b43748948608"
       ],
       "capabilities": [
           
       ],
       "uri": "http: //192.168.83.25: 8090/api/v2/facebooksessions/0002EaAY01MT0082",
       "state": "Completed",
       "revelantResponseTemplateGroups": [
           
       ],
       "participants": [
           {
               "nickname": "VitaliyOnv",
               "type": "Customer",
               "id": "007356278F230171",
               "visibility": "All",
               "participantId": "007356278F230171"
           },
           {
               "participantId": "007356278F310173",
               "type": "Agent",
               "uri": "http: //192.168.83.25: 8090/api/v2/users/5e101708f14442c7ab79814bb4f799b2",
               "visibility": "All",
               "path": "/users/5e101708f14442c7ab79814bb4f799b2",
               "nickname": "TestName",
               "id": "007356278F310173"
           }
       ],
       "id": "0002EaAY01MT0082"
   }
}
This page was last edited on January 24, 2019, at 03:25.
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