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= Complete= | = Complete= | ||
__NOTOC__ | __NOTOC__ | ||
| − | This operation is part of the [[FacebookPM|Facebook Private Messaging API]] section of the [[Welcome| | + | This operation is part of the [[FacebookPM|Facebook Private Messaging API]] section of the [[Welcome|Web Services API]]. |
<h2> Overview </h2> | <h2> Overview </h2> | ||
| Line 8: | Line 8: | ||
|- | |- | ||
! scope="row"| Request URL | ! scope="row"| Request URL | ||
| − | | /api/v2/me/ | + | | /api/v2/me/facebooksessions/''{id}'' |
|- | |- | ||
! scope="row"| HTTP Method | ! scope="row"| HTTP Method | ||
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|- | |- | ||
| queueName (optional) | | queueName (optional) | ||
| − | | The name of the queue where | + | | The name of the queue where Web Services should place this FacebookSession interaction. |
|- | |- | ||
|} | |} | ||
| Line 36: | Line 36: | ||
<source lang="text"> | <source lang="text"> | ||
| − | POST api/v2/me/ | + | POST api/v2/me/facebooksessions/0002DaAVKJ0V0095 |
{ | { | ||
"operationName": "Complete", | "operationName": "Complete", | ||
Latest revision as of 03:16, January 24, 2019
Complete
This operation is part of the Facebook Private Messaging API section of the Web Services API.
Overview
Marks a FacebookSession interaction as complete and ends the Facebook session for the customer if it hasn't been ended already. If the queueName parameter is specified, then the FacebookSession interaction is placed in the specified queue.
| Request URL | /api/v2/me/facebooksessions/{id} |
|---|---|
| HTTP Method | POST |
| Required Features | api-multimedia |
Parameters
| Parameter | Value |
|---|---|
| operationName | Complete |
| queueName (optional) | The name of the queue where Web Services should place this FacebookSession interaction. |
Sample
Request
POST api/v2/me/facebooksessions/0002DaAVKJ0V0095
{
"operationName": "Complete",
"queueName": "PostProcessingQueue"
}Response
{
"statusCode": 0
}Notification
{
"referenceId": 23,
"notificationType": "StatusChange",
"messageType": "FacebooksessionStateChangeMessage",
"facebooksession": {
"comment": "Iamcrazyaboutmytest",
"userData": {
"FirstName": "Vitaliy",
"desktop_actionable": "1",
"_facebookSex": "",
"_facebookLocale": "",
"LastName": "Onv",
"RTargetObjectSelected": "SocialMediaAgentGroup",
"_facebookItxType": "10",
"_facebookHomeTownLocation": "",
"RVQID": "",
"ChatServerAppName": "es_chat",
"_facebookDriverVersion": "8.5.101.04",
"ChatServerHost": "htcc-ubuntu.emea.int.genesyslab.com",
"_facebookBirthdayDate": "",
"_facebookSourceNickName": "CloudAppCommunity",
"LastCalledAgent_EmployeeID": "a1",
"LCA_EmplID_facebook": "a1",
"desktop_expand": "1",
"RTargetObjSelDBID": "117",
"Classify_Actionability_CtgName": "",
"_facebookTimezone": "",
"Screen_Sentiment_CtgRelevancy": "",
"desktop_sentiment": "Neutral",
"ChatServerPort": "7160",
"_facebookCurrentLocation": "",
"Screen_Actionability_CtgName": "",
"CBR-Interaction_cost": "",
"CBR-contract_DBIDs": "",
"ContactId": "00025aA4V4DR005N",
"RTargetAgentSelected": "a1",
"_facebookSourceXML": "<com.genesyslab.mcr.facebook.fql.Page>...</com.genesyslab.mcr.facebook.fql.Page>",
"_facebookCreatedTime": "1441197555607",
"CBR-IT-path_DBIDs": "",
"Classify_Actionability_CtgRelevancy": "",
"RTargetAgentGroup": "SocialMediaAgentGroup",
"Classify_Sentiment_CtgId": "",
"RTargetRuleSelected": "",
"ChatServerDBID": "115",
"Screen_Sentiment_CtgName": "",
"PegAGSocialMediaAgentGroup": 1,
"Classify_Sentiment_CtgRelevancy": "",
"UserData2": 123456789,
"RTargetPlaceSelected": "a1",
"_facebookPMInboxUrl": "https: //www.facebook.com/Cloud-App-Community-...&folder=inbox",
"RTenant": "Environment",
"_facebookActorObjectType": "com.genesyslab.mcr.facebook.fql.User",
"RRequestedSkills": None,
"Classify_Sentiment_CtgName": "",
"IxnAlreadyCreatedInUCS": "1",
"_facebookActorId": "1457374047909438",
"_facebookPMMessageId": "m_mid.1441197555276: d391c5a244a6798f46",
"Screen_Actionability_ScreenRuleName": "",
"LCA_TimeStamp_facebook": "2015-08-11T12: 11: 34Z",
"RRequestedSkillCombination": "",
"LCA_TimeStamp_facebooksession": "2015-08-03T12: 31: 06Z",
"MiddleName": "",
"RVQDBID": "",
"RStrategyDBID": "1225",
"_facebookPMThreadId": "t_mid.1438339424642: bcde632512de3b8377",
"CustomerSegment": "default",
"Classify_Actionability_CtgId": "",
"ServiceType": "default",
"_facebookInQueueAtTarget": "0",
"_facebookPMThreadNMessages": "101",
"LastCalledAgent_TimeStamp": "2015-08-11T12: 11: 34Z",
"Screen_Sentiment_ScreenRuleName": "",
"FromAddress": "VitaliyOnv",
"ServiceObjective": 0,
"Screen_Actionability_CtgRelevancy": "",
"LCA_EmplID_facebooksession": "a1",
"_facebookLanguages": "",
"_facebookMessageText": "Hellomyfriend!",
"_facebookSourceObjectType": "com.genesyslab.mcr.facebook.fql.Page",
"DISP_KEY": "resolved",
"_facebookSourceId": "830180563704433",
"RTargetRequested": "SocialMediaAgentGroup",
"EmailAddress": "",
"CBR-actual_volume": "",
"_facebookActorName": "VitaliyOnv",
"_facebookActorXML": "<com.genesyslab.mcr.facebook.fql.User>...</com.genesyslab.mcr.facebook.fql.User>",
"RStrategyName": "FacebookAgentDeliveryStrategy",
"RTargetTypeSelected": "2",
"_facebookPMActionId": "1441197555620000000",
"Subject": "Hellomyfriend!"
},
"receivedDate": "2015-09-0215: 39: 22.000+0300",
"facebooksessionType": "Inbound",
"uri": "http: //192.168.83.25: 8090/api/v2/facebooksessions/0002DaAVKJ0V0095",
"capabilities": [
],
"suggestedQueueUris": [
"http: //192.168.83.25: 8090/api/v2/queues/41cc5016-2d18-4a91-93ec-b43748948608"
],
"state": "Completed",
"revelantResponseTemplateGroups": [
],
"participants": [
{
"nickname": "VitaliyOnv",
"type": "Customer",
"id": "007355E6EDFA0107",
"visibility": "All",
"participantId": "007355E6EDFA0107"
}
],
"id": "0002DaAVKJ0V0095"
}
} This page was last edited on January 24, 2019, at 03:16.
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