Jump to: navigation, search
(Update with the copy of version: 8.5.2DRAFT)
(Update with the copy of version: 8.5.2DRAFT)
 
(9 intermediate revisions by 6 users not shown)
Line 1: Line 1:
−
= Planning your Workspace Web Edition & Web Services Deployment =
 
−
__TOC__
 
−
Workspace Web Edition & Web Services requires Cassandra, so when planning your deployment you also need to consider the Cassandra topology. There are generally three common Cassandra topologies used for Workspace Web Edition & Web Services:
 
  
−
*'''Development''' — 1 Cassandra node (appropriate for a development or lab environment)
+
=Planning your deployment=
−
*'''Single Datacenter''' — 1 datacenter with a minimum of three Cassandra nodes
+
__TOC__Web Services requires the Cassandra NoSQL database management system, so when planning your deployment you also need to consider the Cassandra topology. Three common Cassandra topologies are generally used for Workspace Web Edition & Web Services:
−
*'''Two Datacenters''' — 2 datacenters with a minimum of three Cassandra nodes in each datacenter
 
  
−
The number of Workspace Web Edition & Web Services nodes in your deployment scenario depends on a variety of factors. Please consult with Genesys for help to determine the correct number of nodes for your solution.
+
* '''Development:''' One Cassandra node (appropriate for a development or lab environment)
 +
* '''Single Data Center:''' One data center with a minimum of three Cassandra nodes
 +
* '''Two Data Centers:''' Two data centers with a minimum of three Cassandra nodes in each data center
  
−
For Development scenarios, you can install Cassandra and Workspace Web Edition & Web Services on the same host. For Single Datacenter and Two Datacenter scenarios, you must install Cassandra and Workspace Web Edition & Web Services on separate hosts.
+
The number of Web Services nodes in your deployment scenario depends on a variety of factors. Please consult with Genesys for help to determine the correct number of nodes for your solution.
 +
 
 +
For development scenarios, you can install Cassandra and Web Services on the same host.  
 +
 
 +
{{NoteFormat|
 +
*For single data center and two data center scenarios, you must install Cassandra and Web Services on separate hosts.
 +
*For production environments, each Genesys Web Services, Cassandra, and Elastic Search node must run on a dedicated Virtual Machine. For optimal performance, at least 4 cores and 16 GB of RAM for each VM with strict resources reservation is recommended.
 +
}}
 +
 
 +
Whichever deployment scenario you decide to implement, follow the same basic deployment steps:
 +
 
 +
==Deployment tasks==
 +
Complete the following steps to deploy Web Services and Applications.{{NoteFormat|If you are upgrading from one version of Web Services and Applications to another, see the [[Documentation:HTCC:MIG:Welcome|Web Services and Applications Migration Guide]].}}
  
−
Whichever deployment scenario you decide to implement, you should follow the same basic deployment steps:
 
−
<!--
 
−
==Cloud Implementation==
 
−
{|
 
−
! Objective
 
−
! Related procedures and actions
 
−
|-
 
−
|1. Review the prerequisites, including installation of Jetty and Cassandra.
 
−
|See the [[Prerequisites|Prerequisites]] page.
 
−
|-
 
−
|2. Install Workspace Web Edition & Web Services.
 
−
|See [[InstallationProcedures|Install Workspace Web Edition & Web Services]] for details.
 
−
|-
 
−
|3. Configure Web Services.
 
−
|See [[ConfigurationCloud| Cloud Configuration]] for details.
 
−
|-
 
−
|4. Start Web Services and test the configuration.
 
−
|See [[StartHTCC|Starting and Testing Web Services]] for instructions.
 
−
|-
 
−
|5. Plan your Cloud deployment of Contact Centers and Genesys Environments.
 
−
|See [[PlanYourDeployment|Planning your Deployment]] for information.
 
−
|-
 
−
|6. Create your Contact Center(s).
 
−
| See [[ContactCenterCreation| Contact Center Creation]].
 
−
|-
 
−
|7. (Optional) Change default Contact Center feature configuration.
 
−
| If desired, change the [[FeatureConfiguration|default feature assignment]].
 
−
|-
 
−
|8. Test with the User Interface.
 
−
| See [[TestingUI| Testing the User Interface with Workspace Web Edition & Web Services]].
 
−
|}
 
−
-->
 
−
==Deployment Tasks==
 
−
Complete the following steps to deploy Workspace Web Edition & Web Services.
 
−
{{NoteFormat|If you are upgrading from one version of Workspace Web Edition & Web Services to another, see [[Migration|Migration]].}}
 
 
<ol>
 
<ol>
 
<li>[[Prerequisites|Review the Prerequisites.]] Make sure all supporting components are installed and configured.</li>
 
<li>[[Prerequisites|Review the Prerequisites.]] Make sure all supporting components are installed and configured.</li>
−
<li>[[InstallationProcedures|Install Workspace Web Edition & Web Services.]]</li>
+
<li>[[InstallationProcedures|Install Web Services and Applications.]]</li>
−
<li>[[InitializingCassandra|Initialize Cassandra.]]
+
<li>[[InitializingCassandra|Initialize Cassandra.]]</li>
−
<li>[[DeployWebApp|Deploy the Web Application.]]
+
<li>[[DeployWebApp|Deploy the web application.]] If you are installing a version of Web Services and Applications that does not have Jetty embedded, go to [[DeployWebAppLegacy|Deploying the web application for 8.5.201.09 or earlier]].</li>
−
<li>[[ConfigurationPremise|Configure Workspace Web Edition & Web Services.]]</li>
+
<li>[[ConfigurationPremise|Configure Web Services.]]</li>
 
<!--<li>(Optional) Change the [[FeatureConfiguration|feature configuration]].</li>-->
 
<!--<li>(Optional) Change the [[FeatureConfiguration|feature configuration]].</li>-->
−
<li>[[Features|Configure your required features (optional).]]</li>
+
<li>[[Features|Customize your required features, as necessary.]]</li>
 
<li>[[Security|Configure additional security (optional).]]</li>
 
<li>[[Security|Configure additional security (optional).]]</li>
−
<li>[[StartHTCC|Start and test Workspace Web Edition & Web Services.]] </li>
+
<li>[[StartHTCC|Start and test Web Services, Workspace Web Edition, and Gplus Adapter for Salesforce.]] </li>
 
<li>Follow up with the appropriate configuration or developer information, depending on which components you plan to use:
 
<li>Follow up with the appropriate configuration or developer information, depending on which components you plan to use:
 
<ul>
 
<ul>
−
<li> [[Documentation:HTCC:IWWDep:Welcome:8.5.2|Configure Workspace Web Edition]] (takes you to a new guide)</li>
+
<li> [[Documentation:HTCC:IWWDep:Welcome|Configure Workspace Web Edition]]</li>
−
<li> [[Documentation:HTCC:API:Welcome:8.5.2|Work with Web Services]] (takes you to a new guide)</li>
+
<li> [[Documentation:HTCC:API:Welcome|Work with Web Services]] (takes you to a new guide)</li>
−
<li> [[DeployGplusSalesforce|Configure and deploy the Gplus Adapter for Salesforce]]</li>
+
<li> [[DeployGplusSalesforce|Deploy Gplus Adapter for Salesforce]]</li>
 +
<li> [[Documentation:HTCC:IWWDep:Welcome|Configure Gplus Adapter for Salesforce]] (takes you to a new guide)</li>
 
</ul>
 
</ul>
 
</li>
 
</li>
 
</ol>
 
</ol>
  
−
==Next Step==
+
==Next step==
−
*[[Prerequisites|Review the Prerequisites]]
+
 
 +
* [[Prerequisites|Review the Prerequisites ]]
 +
 
  
 
[[Category:V:HTCC:8.5.2]]
 
[[Category:V:HTCC:8.5.2]]

Latest revision as of 09:58, November 29, 2022

Planning your deployment

Web Services requires the Cassandra NoSQL database management system, so when planning your deployment you also need to consider the Cassandra topology. Three common Cassandra topologies are generally used for Workspace Web Edition & Web Services:

  • Development: One Cassandra node (appropriate for a development or lab environment)
  • Single Data Center: One data center with a minimum of three Cassandra nodes
  • Two Data Centers: Two data centers with a minimum of three Cassandra nodes in each data center

The number of Web Services nodes in your deployment scenario depends on a variety of factors. Please consult with Genesys for help to determine the correct number of nodes for your solution.

For development scenarios, you can install Cassandra and Web Services on the same host.

Important
  • For single data center and two data center scenarios, you must install Cassandra and Web Services on separate hosts.
  • For production environments, each Genesys Web Services, Cassandra, and Elastic Search node must run on a dedicated Virtual Machine. For optimal performance, at least 4 cores and 16 GB of RAM for each VM with strict resources reservation is recommended.

Whichever deployment scenario you decide to implement, follow the same basic deployment steps:

Deployment tasks

Complete the following steps to deploy Web Services and Applications.

Important
If you are upgrading from one version of Web Services and Applications to another, see the Web Services and Applications Migration Guide.
  1. Review the Prerequisites. Make sure all supporting components are installed and configured.
  2. Install Web Services and Applications.
  3. Initialize Cassandra.
  4. Deploy the web application. If you are installing a version of Web Services and Applications that does not have Jetty embedded, go to Deploying the web application for 8.5.201.09 or earlier.
  5. Configure Web Services.
  6. Customize your required features, as necessary.
  7. Configure additional security (optional).
  8. Start and test Web Services, Workspace Web Edition, and Gplus Adapter for Salesforce.
  9. Follow up with the appropriate configuration or developer information, depending on which components you plan to use:

Next step

This page was last edited on November 29, 2022, at 09:58.
Comments or questions about this documentation? Contact us for support!