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=Gplus Adapter User Guide=
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=Gplus Adapter User's Guide=
 
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Welcome to the ''Gplus Adapter User's Guide''. The Gplus Adapter now has only one implementation:
  
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*'''Gplus Adapter for Salesforce - Workspace Web Edition (WWE)''' is an enhanced soft phone that has a larger window size and provides many of the same features and functionality as the Genesys Workspace Agent Desktop.
  
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Welcome to the ''Gplus Adapter User Guide''. This guide provides all the information you need to start working with the adapter in your environment. Click any of the topics below for details.
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{{NoteFormat|The Gplus Adapter for Salesforce for Classic Sales and Service console is no longer available..|1}}
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==Standard Mode==
 
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<div class="map-box">
 
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====The basics====
 
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* [[GPALogin|Logging In]]
 
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* [[GPALogout|Logging Out]]
 
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* [[GPAStatus|Changing Your Status]]
 
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* [[GPAMyChannels|Navigating to a Channel]]
 
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* [[GPAFeedback|Submitting Feedback]]
 
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* [[GPAReportStatistics|Viewing Reports]]
 
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</div>
 
  
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<div class="map-box">
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Click any of the topics below for details.
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====Phone calls====
 
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* [[GPAIncomingCall|Handling an Incoming Call]]
 
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* [[GPADialCall|Dialing a Call]]
 
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* [[GPATransferCall|Transferring a Call]]
 
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* [[GPAInitiateConf|Performing an Instant Conference Call]]
 
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* [[GPAVoiceConsult|Initiating a Consultation]]
 
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* [[GPAVoiceRecord|Recording a Call]]
 
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====Chats====
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====Gplus Adapter for Salesforce - WWE Option====
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* [[GPASingleChat|Chatting with a Customer]]
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* [[Documentation:HTCC:GPA:GPAWWE|Gplus Adapter for Saleforce - WWE option]]
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* [[GPAManageMultiChat|Managing Multiple Chat Interactions]]
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* [[Documentation:HTCC:GPA:GPALightning|Lightning Experience in Gplus Adapter for Saleforce - WWE option]]
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* [[GPAChatTransfer|Transferring a Chat]]
 
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==Agent Desktop Mode==
 
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<div class="map-box">
 
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====The basics====
 
  
 
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====For Salesforce Users====
 
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====For Zendesk Users====
 
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[[Category:V:HTCC:8.5.2DRAFT]]
 
[[Category:V:HTCC:8.5.2DRAFT]]

Latest revision as of 14:08, May 16, 2022

Gplus Adapter User's Guide

Welcome to the Gplus Adapter User's Guide. The Gplus Adapter now has only one implementation:

  • Gplus Adapter for Salesforce - Workspace Web Edition (WWE) is an enhanced soft phone that has a larger window size and provides many of the same features and functionality as the Genesys Workspace Agent Desktop.
Important
The Gplus Adapter for Salesforce for Classic Sales and Service console is no longer available..

Click any of the topics below for details.

Gplus Adapter for Salesforce - WWE Option

This page was last edited on May 16, 2022, at 14:08.
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