| Line 26: | Line 26: | ||
|SetInFocus | |SetInFocus | ||
|- | |- | ||
| − | | | + | |inFocus |
|Boolean parameter. Set to true if the interaction is in focus; otherwise, set to false. | |Boolean parameter. Set to true if the interaction is in focus; otherwise, set to false. | ||
|} | |} | ||
| Line 36: | Line 36: | ||
{ | { | ||
"operationName": "SetInFocus", | "operationName": "SetInFocus", | ||
| − | " | + | "inFocus": [true or false] |
} | } | ||
</source> | </source> | ||
Latest revision as of 16:28, September 28, 2021
SetInFocus
This operation is part of the Open Media API section of the Web Services API.
Overview
This request sets the focus parameter for the interaction. This parameter is useful when an agent handles more than one interaction because it helps to accurately report the amount of time the agent spent on each interaction.
| Request URL | /api/v2/me/openmedia/{mediaType}/{id} |
|---|---|
| HTTP Method | POST |
| Required Features | api-multimedia |
Parameters
| Parameter | Value |
|---|---|
| operationName | SetInFocus |
| inFocus | Boolean parameter. Set to true if the interaction is in focus; otherwise, set to false. |
Sample
Request
POST api/v2/me/openmedia/promotion/0071023821aec011
{
"operationName": "SetInFocus",
"inFocus": [true or false]
}Response
{
"statusCode": 0
} This page was last edited on September 28, 2021, at 16:28.
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