Jump to: navigation, search
 
(One intermediate revision by one other user not shown)
Line 6: Line 6:
 
{|
 
{|
 
! Request URL
 
! Request URL
| /api/v2/me/twitter/{id}
+
| /api/v2/me/tweets/{id}
 
|-
 
|-
 
! HTTP Method
 
! HTTP Method
Line 23: Line 23:
 
| SetInFocus
 
| SetInFocus
 
|-
 
|-
| InFocus
+
| inFocus
 
| Boolean parameter. Set to <tt>true</tt> if the interaction is in focus; otherwise, set to <tt>false</tt>.
 
| Boolean parameter. Set to <tt>true</tt> if the interaction is in focus; otherwise, set to <tt>false</tt>.
 
|}
 
|}
Line 30: Line 30:
 
===Request===
 
===Request===
 
<source lang="text">
 
<source lang="text">
POST api/v2/me/twitters/0071023821aec011
+
POST api/v2/me/tweets/0071023821aec011
 
{
 
{
 
   "operationName": "SetInFocus",
 
   "operationName": "SetInFocus",
   "InFocus": [true or false]
+
   "inFocus": [true or false]
 
}
 
}
 
</source>
 
</source>

Latest revision as of 16:28, September 28, 2021

SetInFocus

This operation is part of the Twitter API section of the Web Services API.

Overview

This request sets the focus parameter for the interaction. This parameter is useful when an agent handles more than one interaction because it helps to accurately report the amount of time the agent spent on each interaction.

Request URL /api/v2/me/tweets/{id}
HTTP Method POST
Required Features api-multimedia

Parameters

Parameter Value
operationName SetInFocus
inFocus Boolean parameter. Set to true if the interaction is in focus; otherwise, set to false.

Samples

Request

POST api/v2/me/tweets/0071023821aec011
{
  "operationName": "SetInFocus",
  "inFocus": [true or false]
}

HTTP Response

{
  "statusCode": 0
}
This page was last edited on September 28, 2021, at 16:28.
Comments or questions about this documentation? Contact us for support!