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! scope="row"| Request URL | ! scope="row"| Request URL | ||
| − | | /api/v2/me/ | + | | /api/v2/me/facebooksessions/''{id}'' |
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! scope="row"| HTTP Method | ! scope="row"| HTTP Method | ||
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|SetInFocus | |SetInFocus | ||
|- | |- | ||
| − | | | + | |inFocus |
|Boolean parameter. Set to <tt>true</tt> if the interaction is in focus; otherwise, set to <tt>false</tt>. | |Boolean parameter. Set to <tt>true</tt> if the interaction is in focus; otherwise, set to <tt>false</tt>. | ||
|} | |} | ||
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<source lang="text"> | <source lang="text"> | ||
| − | POST api/v2/me/ | + | POST api/v2/me/facebooksessions/0071023821aec011 |
{ | { | ||
"operationName": "SetInFocus", | "operationName": "SetInFocus", | ||
| − | " | + | "inFocus": [true or false] |
} | } | ||
</source> | </source> | ||
Latest revision as of 12:32, October 18, 2021
SetInFocus
This operation is part of the Facebook Private Messaging API section of the Web Services API.
Overview
This request sets the focus parameter for the interaction. This parameter is useful when an agent handles more than one interaction because it helps to accurately report the amount of time the agent spent on each interaction.
| Request URL | /api/v2/me/facebooksessions/{id} |
|---|---|
| HTTP Method | POST |
| Required Features | api-multimedia |
Parameters
| Parameter | Value |
|---|---|
| operationName | SetInFocus |
| inFocus | Boolean parameter. Set to true if the interaction is in focus; otherwise, set to false. |
Sample
Request
POST api/v2/me/facebooksessions/0071023821aec011
{
"operationName": "SetInFocus",
"inFocus": [true or false]
}Response
{
"statusCode": 0
} This page was last edited on October 18, 2021, at 12:32.
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