privilege.active-recording.can-use
Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.
Enables an agent to use the Active Recording functionality.
privilege.active-recording.can-use
Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.
Enables an agent to use the Active Recording functionality.
privilege.active-recording.can-use
Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.
Enables an agent to use the Active Recording functionality.
privilege.active-recording.can-use
Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.
Enables an agent to use the Active Recording functionality.
privilege.active-recording.can-use
Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.
Enables an agent to use the Active Recording functionality.
(Update with the copy of version: 8.5.2DRAFT) |
(Update with the copy of version: 8.5.2DRAFT) |
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* Valid Values: <tt>true</tt>, <tt>false</tt> | * Valid Values: <tt>true</tt>, <tt>false</tt> | ||
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
| − | * Description: | + | * Description: Specifies whether the call monitoring indicator is displayed to agents when their calls are being recorded. The Call Recording functionality (for VoIP/SIP enabled agents only) enables you to record the current voice interaction with a contact or an internal target. Depends on {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:privilege-active-recording-can-use}}. |
====privilege.active-recording.can-pause==== | ====privilege.active-recording.can-pause==== | ||
| Line 12: | Line 12: | ||
*Valid Values: <tt>true</tt>, <tt>false</tt> | *Valid Values: <tt>true</tt>, <tt>false</tt> | ||
*Changes take effect: When the session is started or restarted. | *Changes take effect: When the session is started or restarted. | ||
| − | *Description: Allows an agent to pause the Active Recording. Depends on | + | *Description: Allows an agent to pause the Active Recording. Depends on {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:privilege-active-recording-can-use}}. |
====privilege.active-recording.can-resume==== | ====privilege.active-recording.can-resume==== | ||
| Line 18: | Line 18: | ||
*Valid Values: <tt>true</tt>, <tt>false</tt> | *Valid Values: <tt>true</tt>, <tt>false</tt> | ||
*Changes take effect: When the session is started or restarted. | *Changes take effect: When the session is started or restarted. | ||
| − | *Description: Allows an agent to resume the Active Recording. Depends on | + | *Description: Allows an agent to resume the Active Recording. Depends on {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:privilege-active-recording-can-use}}. |
====privilege.active-recording.can-start==== | ====privilege.active-recording.can-start==== | ||
| Line 24: | Line 24: | ||
*Valid Values: <tt>true</tt>, <tt>false</tt> | *Valid Values: <tt>true</tt>, <tt>false</tt> | ||
*Changes take effect: When the session is started or restarted. | *Changes take effect: When the session is started or restarted. | ||
| − | *Description: Allows an agent to start the Active Recording. Depends on | + | *Description: Allows an agent to start the Active Recording. Depends on {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:privilege-active-recording-can-use}}. |
====privilege.active-recording.can-stop==== | ====privilege.active-recording.can-stop==== | ||
| Line 30: | Line 30: | ||
*Valid Values: <tt>true</tt>, <tt>false</tt> | *Valid Values: <tt>true</tt>, <tt>false</tt> | ||
*Changes take effect: When the session is started or restarted. | *Changes take effect: When the session is started or restarted. | ||
| − | *Description: Allows an agent to stop the Active Recording. Depends on | + | *Description: Allows an agent to stop the Active Recording. Depends on {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:privilege-active-recording-can-use}}. |
====privilege.active-recording.can-use==== | ====privilege.active-recording.can-use==== | ||
| Line 36: | Line 36: | ||
* Valid Values: <tt>true</tt>, <tt>false</tt> | * Valid Values: <tt>true</tt>, <tt>false</tt> | ||
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
| − | * Description: Allows agents to use the Active Recording functionality. | + | * Description: Allows agents to use the Active Recording functionality. '''Note:''' Do not set up this same recording option under both the crm-adapter section and the interaction-workspace]section. In the case where both options are available, Genesys recommends recording be set up in the interaction-workspace section only. |
[[Category:V:HTCC:8.5.2]] | [[Category:V:HTCC:8.5.2]] | ||
Latest revision as of 13:30, May 22, 2018
Active Recording
Workspace Web Edition provides options that enable agents to control their recordings:
Contents
privilege.active-recording.can-monitor-recording
- Default Value: true
- Valid Values: true, false
- Changes take effect: When the session is started or restarted.
- Description: Specifies whether the call monitoring indicator is displayed to agents when their calls are being recorded. The Call Recording functionality (for VoIP/SIP enabled agents only) enables you to record the current voice interaction with a contact or an internal target. Depends on privilege.active-recording.can-use.
privilege.active-recording.can-pause
- Default Value: true
- Valid Values: true, false
- Changes take effect: When the session is started or restarted.
- Description: Allows an agent to pause the Active Recording. Depends on privilege.active-recording.can-use.
privilege.active-recording.can-resume
- Default Value: true
- Valid Values: true, false
- Changes take effect: When the session is started or restarted.
- Description: Allows an agent to resume the Active Recording. Depends on privilege.active-recording.can-use.
privilege.active-recording.can-start
- Default Value: true
- Valid Values: true, false
- Changes take effect: When the session is started or restarted.
- Description: Allows an agent to start the Active Recording. Depends on privilege.active-recording.can-use.
privilege.active-recording.can-stop
- Default Value: true
- Valid Values: true, false
- Changes take effect: When the session is started or restarted.
- Description: Allows an agent to stop the Active Recording. Depends on privilege.active-recording.can-use.
privilege.active-recording.can-use
- Default Value: true
- Valid Values: true, false
- Changes take effect: When the session is started or restarted.
- Description: Allows agents to use the Active Recording functionality. Note: Do not set up this same recording option under both the crm-adapter section and the interaction-workspace]section. In the case where both options are available, Genesys recommends recording be set up in the interaction-workspace section only.
This page was last edited on May 22, 2018, at 13:30.
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