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=Web Services API Reference= | =Web Services API Reference= | ||
| − | + | __NOTOC__Welcome to the ''Web Services API Reference''. This guide provides information about how you can use the Web Services REST API to incorporate Genesys features into custom applications and integrations with third-party software. | |
| − | |||
The Web Services API offers the following services: | The Web Services API offers the following services: | ||
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<div class="map-box"> | <div class="map-box"> | ||
====Voice API==== | ====Voice API==== | ||
| − | [[VoiceAPI|Handle telephony interactions, including SIP.]] | + | [[VoiceAPI|Handle telephony interactions, including SIP.]]</div> |
| − | </div> | ||
<div class="map-box"> | <div class="map-box"> | ||
====Multimedia Interactions API==== | ====Multimedia Interactions API==== | ||
| − | [[MultimediaAPI|Handle multimedia (eServices) interactions.]] | + | [[MultimediaAPI|Handle multimedia (eServices) interactions.]]</div> |
| − | </div> | ||
<div class="map-box"> | <div class="map-box"> | ||
====Channels API==== | ====Channels API==== | ||
| − | [[ChannelsAPI|Manage the different interaction channels available to an agent.]] | + | [[ChannelsAPI|Manage the different interaction channels available to an agent.]]</div> |
| − | </div> | ||
<div class="map-box"> | <div class="map-box"> | ||
====Provisioning API==== | ====Provisioning API==== | ||
| − | [[ProvisioningAPI|Automate Genesys provisioning.]] | + | [[ProvisioningAPI|Automate Genesys provisioning.]]</div> |
| − | </div> | ||
<div class="map-box"> | <div class="map-box"> | ||
====Contacts API==== | ====Contacts API==== | ||
| − | [[ContactsAPI|Manage contacts and interaction history.]] | + | [[ContactsAPI|Manage contacts and interaction history.]]</div> |
| − | </div> | ||
<div class="map-box"> | <div class="map-box"> | ||
====Settings API==== | ====Settings API==== | ||
| − | [[SettingsAPI|Configure Web Services parameters.]] | + | [[SettingsAPI|Configure Web Services parameters.]]</div> |
| − | </div> | ||
<div class="map-box"> | <div class="map-box"> | ||
====Statistics API==== | ====Statistics API==== | ||
| − | [[StatisticsAPI|Make use of Genesys statistics.]] | + | [[StatisticsAPI|Make use of Genesys statistics.]]</div> |
| − | </div> | ||
<div class="map-box"> | <div class="map-box"> | ||
====Hierarchical Dispositions API==== | ====Hierarchical Dispositions API==== | ||
| − | [[HierarchicalDispositionsAPI|Manage the possible disposition values of interactions.]] | + | [[HierarchicalDispositionsAPI|Manage the possible disposition values of interactions.]]</div> |
| − | </div> | ||
<div class="map-box"> | <div class="map-box"> | ||
====Platform Configuration API==== | ====Platform Configuration API==== | ||
| − | [[InternalConfigAPI|Manage Configuration Server data.]] | + | [[InternalConfigAPI|Manage Configuration Server data.]]</div> |
| − | </div> | ||
<div class="map-box"> | <div class="map-box"> | ||
====Outbound API==== | ====Outbound API==== | ||
| − | [[OutboundAPI|Handle outbound interactions and campaigns.]] | + | [[OutboundAPI|Handle outbound interactions and campaigns.]]</div> |
| − | </div> | ||
<div class="map-box"> | <div class="map-box"> | ||
====Interaction History API==== | ====Interaction History API==== | ||
| − | [[InteractionHistory|Retrieve interaction history for an agent or contact.]] | + | [[InteractionHistory|Retrieve interaction history for an agent or contact.]]</div> |
| − | </div> | ||
| + | <div class="map-box"> | ||
| + | ====Service API==== | ||
| + | [[ServiceAPI|Retrieve system runtime information.]]</div> | ||
| − | + | ==Developer Support== | |
| − | + | [https://developer.genesys.com/tag/wwe/ WWE on the Genesys Developer Portal]. | |
[[Category:V:HTCC:8.5.2]] | [[Category:V:HTCC:8.5.2]] | ||
Latest revision as of 20:55, July 19, 2021
Web Services API Reference
Welcome to the Web Services API Reference. This guide provides information about how you can use the Web Services REST API to incorporate Genesys features into custom applications and integrations with third-party software.
The Web Services API offers the following services:
Multimedia Interactions API
Handle multimedia (eServices) interactions.Provisioning API
Automate Genesys provisioning.Contacts API
Manage contacts and interaction history.Settings API
Configure Web Services parameters.Statistics API
Make use of Genesys statistics.Hierarchical Dispositions API
Manage the possible disposition values of interactions.Platform Configuration API
Manage Configuration Server data.Outbound API
Handle outbound interactions and campaigns.Interaction History API
Retrieve interaction history for an agent or contact.Service API
Retrieve system runtime information.Developer Support
This page was last edited on July 19, 2021, at 20:55.
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