Jump to: navigation, search

In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
  • DV = Default value
  • In the Data Type column, varchar/nvarchar means that the data type is varchar except in multi-language databases that use Unicode, in which case the data type is nvarchar. (The Info Mart database in Cloud deployments is not multi-language.) THIS BULLET DISPLAYS ONLY IN THE MSSQL AND CLOUD PDMs.
(Modified comment string {{PONYDOCSVERSION}} with {{#explode:{{FULLPAGENAME}}|:|4}})
 
(37 intermediate revisions by 2 users not shown)
Line 2: Line 2:
  
 
<onlyinclude>
 
<onlyinclude>
−
 
 
{{PDMTable
 
{{PDMTable
 
|tableName = TECHNICAL_DESCRIPTOR
 
|tableName = TECHNICAL_DESCRIPTOR
 
|shortDesc = Allows facts to be described by the role of the associated contact center resource and the technical result of the association.
 
|shortDesc = Allows facts to be described by the role of the associated contact center resource and the technical result of the association.
 
|tableDesc = This table allows interaction-based facts to be described by the role of the associated resource and the technical result of the interaction or the interaction-based fact. For example, a queue resource received an interaction and diverted to another resource. Each row describes one distinct combination of attributes.
 
|tableDesc = This table allows interaction-based facts to be described by the role of the associated resource and the technical result of the interaction or the interaction-based fact. For example, a queue resource received an interaction and diverted to another resource. Each row describes one distinct combination of attributes.
 +
 +
For detailed information about the available technical descriptor combinations, see {{SwitchForCloud|PSAAS=[[Documentation:PSAAS:RPRT:GIMTechDescr:Public|Technical Descriptors]].|GIM=[[Documentation:GIM:User:GIMTechDescr:{{#explode:{{FULLPAGENAME}}|:|4}}|Technical Descriptors]] in the ''Genesys Info Mart User's Guide.''}}
 
|subjectAreas = Interaction_Resource,Mediation_Segment
 
|subjectAreas = Interaction_Resource,Mediation_Segment
 
|introduced =  
 
|introduced =  
−
|modified =  
+
|modified = 8.5.003 (in Oracle, fields with <tt>VARCHAR</tt> data types use explicit <tt>CHAR</tt> character-length semantics)
 
|discontinued =  
 
|discontinued =  
 
|group =  
 
|group =  
 +
|dataExport = yes
 
|partitioned =  
 
|partitioned =  
 
}}
 
}}
Line 22: Line 24:
 
|primaryKey = yes
 
|primaryKey = yes
 
|mandatory = yes
 
|mandatory = yes
−
|foreignKey = yes
+
|foreignKey =  
 
|default =
 
|default =
−
|colDesc = {{Editgrn_open}}Writer's note: Is ForeignKey designation correct?{{Editgrn_close}} The surrogate key that is used to join this dimension table to the fact tables.
+
|colDesc = The surrogate key that is used to join this dimension table to the fact tables.
 
|introduced =  
 
|introduced =  
 
|modified =  
 
|modified =  
Line 33: Line 35:
 
|colName = TECHNICAL_RESULT
 
|colName = TECHNICAL_RESULT
 
|dataType_Ora = VARCHAR2(255 CHAR)
 
|dataType_Ora = VARCHAR2(255 CHAR)
−
|dataType_MSSQL = varchar(255)
+
|dataType_MSSQL = varchar(255)/nvarchar(255)
 
|dataType_Postgre = varchar(255)
 
|dataType_Postgre = varchar(255)
 
|primaryKey =  
 
|primaryKey =  
Line 47: Line 49:
 
* Conferenced
 
* Conferenced
 
* CustomerAbandoned
 
* CustomerAbandoned
−
* {{Editgrn_open}}Deferred{{Editgrn_close}}
+
* Deferred
 
* DestinationBusy
 
* DestinationBusy
 
* Diverted
 
* Diverted
−
* {{Editgrn_open}}Incomplete{{Editgrn_close}}
+
* Incomplete
 
* None
 
* None
 
* OutboundStopped
 
* OutboundStopped
Line 68: Line 70:
 
|colName = TECHNICAL_RESULT_CODE
 
|colName = TECHNICAL_RESULT_CODE
 
|dataType_Ora = VARCHAR2(32 CHAR)
 
|dataType_Ora = VARCHAR2(32 CHAR)
−
|dataType_MSSQL = varchar(32)
+
|dataType_MSSQL = varchar(32)/nvarchar(32)
 
|dataType_Postgre = varchar(32)
 
|dataType_Postgre = varchar(32)
 
|primaryKey =  
 
|primaryKey =  
Line 82: Line 84:
 
* CONFERENCED
 
* CONFERENCED
 
* CUSTOMERABANDONED
 
* CUSTOMERABANDONED
−
* {{Editgrn_open}}DEFERRED{{Editgrn_close}}
+
* DEFERRED
 
* DESTINATIONBUSY
 
* DESTINATIONBUSY
 
* DIVERTED
 
* DIVERTED
−
* {{Editgrn_open}}INCOMPLETE{{Editgrn_close}}
+
* INCOMPLETE
 
* NONE
 
* NONE
 
* OUTBOUNDSTOPPED
 
* OUTBOUNDSTOPPED
Line 103: Line 105:
 
|colName = RESULT_REASON
 
|colName = RESULT_REASON
 
|dataType_Ora = VARCHAR2(255 CHAR)
 
|dataType_Ora = VARCHAR2(255 CHAR)
−
|dataType_MSSQL = varchar(255)
+
|dataType_MSSQL = varchar(255)/nvarchar(255)
 
|dataType_Postgre = varchar(255)
 
|dataType_Postgre = varchar(255)
 
|primaryKey =  
 
|primaryKey =  
Line 119: Line 121:
 
* AnsweredByOther
 
* AnsweredByOther
 
* Archived
 
* Archived
−
* {{Editgrn_open}}CallbackAccepted{{Editgrn_close}}
+
* CallbackAccepted
 
* Canceled
 
* Canceled
 
* DefaultRoutedByStrategy
 
* DefaultRoutedByStrategy
 
* DefaultRoutedBySwitch
 
* DefaultRoutedBySwitch
−
* {{Editgrn_open}}IntroducedTransfer{{Editgrn_close}}
+
* IntroducedTransfer
 
* PulledBack (starting with release 8.1.4) or PulledBackTimeout (in releases earlier than 8.1.4)
 
* PulledBack (starting with release 8.1.4) or PulledBackTimeout (in releases earlier than 8.1.4)
 
* Redirected
 
* Redirected
Line 145: Line 147:
 
|colName = RESULT_REASON_CODE
 
|colName = RESULT_REASON_CODE
 
|dataType_Ora = VARCHAR2(32 CHAR)
 
|dataType_Ora = VARCHAR2(32 CHAR)
−
|dataType_MSSQL = varchar(32)
+
|dataType_MSSQL = varchar(32)/nvarchar(32)
 
|dataType_Postgre = varchar(32)
 
|dataType_Postgre = varchar(32)
 
|primaryKey =  
 
|primaryKey =  
Line 161: Line 163:
 
* ANSWEREDBYOTHER
 
* ANSWEREDBYOTHER
 
* ARCHIVED
 
* ARCHIVED
−
* {{Editgrn_open}}CALLBACKACCEPTED{{Editgrn_close}}
+
* CALLBACKACCEPTED
 
* CANCELED
 
* CANCELED
 
* DEFAULTROUTEDBYSTRATEGY
 
* DEFAULTROUTEDBYSTRATEGY
 
* DEFAULTROUTEDBYSWITCH
 
* DEFAULTROUTEDBYSWITCH
−
* {{Editgrn_open}}INTRODUCEDTRANSFER{{Editgrn_close}}
+
* INTRODUCEDTRANSFER
 
* PULLEDBACK (starting with release 8.1.4) or PULLEDBACKTIMEOUT (in releases earlier than 8.1.4)
 
* PULLEDBACK (starting with release 8.1.4) or PULLEDBACKTIMEOUT (in releases earlier than 8.1.4)
 
* REDIRECTED
 
* REDIRECTED
Line 187: Line 189:
 
|colName = RESOURCE_ROLE
 
|colName = RESOURCE_ROLE
 
|dataType_Ora = VARCHAR2(255 CHAR)
 
|dataType_Ora = VARCHAR2(255 CHAR)
−
|dataType_MSSQL = varchar(255)
+
|dataType_MSSQL = varchar(255)/nvarchar(255)
 
|dataType_Postgre = varchar(255)
 
|dataType_Postgre = varchar(255)
 
|primaryKey =  
 
|primaryKey =  
Line 216: Line 218:
 
|colName = RESOURCE_ROLE_CODE
 
|colName = RESOURCE_ROLE_CODE
 
|dataType_Ora = VARCHAR2(32 CHAR)
 
|dataType_Ora = VARCHAR2(32 CHAR)
−
|dataType_MSSQL = varchar(32)
+
|dataType_MSSQL = varchar(32)/nvarchar(32)
 
|dataType_Postgre = varchar(32)
 
|dataType_Postgre = varchar(32)
 
|primaryKey =  
 
|primaryKey =  
Line 245: Line 247:
 
|colName = ROLE_REASON
 
|colName = ROLE_REASON
 
|dataType_Ora = VARCHAR2(255 CHAR)
 
|dataType_Ora = VARCHAR2(255 CHAR)
−
|dataType_MSSQL = varchar(255)
+
|dataType_MSSQL = varchar(255)/nvarchar(255)
 
|dataType_Postgre = varchar(255)
 
|dataType_Postgre = varchar(255)
 
|primaryKey =  
 
|primaryKey =  
Line 255: Line 257:
 
* ConferenceInitiator
 
* ConferenceInitiator
 
* ConferenceJoined
 
* ConferenceJoined
−
* {{Editgrn_open}}IntroducedTransfer{{Editgrn_close}}
+
* IntroducedTransfer
 
* PulledBack (starting with release 8.1.4) or PulledBackTimeout (in releases earlier than 8.1.4)
 
* PulledBack (starting with release 8.1.4) or PulledBackTimeout (in releases earlier than 8.1.4)
  
Line 267: Line 269:
 
|colName = ROLE_REASON_CODE
 
|colName = ROLE_REASON_CODE
 
|dataType_Ora = VARCHAR2(32 CHAR)
 
|dataType_Ora = VARCHAR2(32 CHAR)
−
|dataType_MSSQL = varchar(32)
+
|dataType_MSSQL = varchar(32)/nvarchar(32)
 
|dataType_Postgre = varchar(32)
 
|dataType_Postgre = varchar(32)
 
|primaryKey =  
 
|primaryKey =  
Line 277: Line 279:
 
* CONFERENCE_INITIATOR
 
* CONFERENCE_INITIATOR
 
* CONFERENCE_JOINED  
 
* CONFERENCE_JOINED  
−
* {{Editgrn_open}}INTRODUCEDTRANSFER{{Editgrn_close}}
+
* INTRODUCEDTRANSFER
 
* PULLEDBACK (starting with release 8.1.4) or PULLEDBACKTIMEOUT (in releases earlier than 8.1.4)
 
* PULLEDBACK (starting with release 8.1.4) or PULLEDBACKTIMEOUT (in releases earlier than 8.1.4)
  
Line 293: Line 295:
 
|primaryKey =  
 
|primaryKey =  
 
|mandatory = yes
 
|mandatory = yes
−
|foreignKey =  
+
|foreignKey = yes
 
|default =
 
|default =
−
|colDesc = {{Editgrn_open}}Writer's note: Should this be a ForeignKey as well, as in 8.1 PDF?{{Editgrn_close}} The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools—that is, applications that need to identify newly added data.
+
|colDesc = The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools—that is, applications that need to identify newly added data.
 
|introduced =  
 
|introduced =  
 
|modified =  
 
|modified =  
Line 308: Line 310:
 
|primaryKey =  
 
|primaryKey =  
 
|mandatory = yes
 
|mandatory = yes
−
|foreignKey =  
+
|foreignKey = yes
 
|default =
 
|default =
−
|colDesc = {{Editgrn_open}}Writer's note: Should this be a ForeignKey as well, as in 8.1 PDF?{{Editgrn_close}} The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data update. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools—that is, applications that need to identify recently modified data.
+
|colDesc = The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data update. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools—that is, applications that need to identify recently modified data.
 
|introduced =  
 
|introduced =  
 
|modified =  
 
|modified =  
Line 318: Line 320:
 
{{PDMRef
 
{{PDMRef
 
|parentTable = CTL_AUDIT_LOG
 
|parentTable = CTL_AUDIT_LOG
 +
|parentColumn = AUDIT_KEY
 
|foreignKey = CREATE_AUDIT_KEY
 
|foreignKey = CREATE_AUDIT_KEY
 
}}
 
}}
Line 323: Line 326:
 
{{PDMRef
 
{{PDMRef
 
|parentTable = CTL_AUDIT_LOG
 
|parentTable = CTL_AUDIT_LOG
 +
|parentColumn = AUDIT_KEY
 
|foreignKey = UPDATE_AUDIT_KEY
 
|foreignKey = UPDATE_AUDIT_KEY
 
}}
 
}}
−
 
  
 
</onlyinclude>
 
</onlyinclude>
−
 
−
{{Editgrn_open}}Writer's note: Did we not include Audit references before? These are not in 8.1 PDF.{{Editgrn_close}}
 
  
 
[[Category:V:GIM:8.5DRAFT]]
 
[[Category:V:GIM:8.5DRAFT]]

Latest revision as of 21:39, January 10, 2020

Table TECHNICAL_DESCRIPTOR

Description

Modified: 8.5.003 (in Oracle, fields with VARCHAR data types use explicit CHAR character-length semantics)

In partitioned databases, this table is not partitioned.


This table allows interaction-based facts to be described by the role of the associated resource and the technical result of the interaction or the interaction-based fact. For example, a queue resource received an interaction and diverted to another resource. Each row describes one distinct combination of attributes.

For detailed information about the available technical descriptor combinations, see Technical Descriptors in the Genesys Info Mart User's Guide.

Tip
To assist you in preparing supplementary documentation, click the following link to download a comma-separated text file containing information such as the data types and descriptions for all columns in this table: Download a CSV file.

Hint: For easiest viewing, open the downloaded CSV file in Excel and adjust settings for column widths, text wrapping, and so on as desired. Depending on your browser and other system settings, you might need to save the file to your desktop first.

Column List

Legend

Column Data Type P M F DV
TECHNICAL_DESCRIPTOR_KEY Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X X
TECHNICAL_RESULT Oracle: VARCHAR2(255 CHAR)
MSSQL: varchar(255)/nvarchar(255)
PostgreSQL: varchar(255)
TECHNICAL_RESULT_CODE Oracle: VARCHAR2(32 CHAR)
MSSQL: varchar(32)/nvarchar(32)
PostgreSQL: varchar(32)
RESULT_REASON Oracle: VARCHAR2(255 CHAR)
MSSQL: varchar(255)/nvarchar(255)
PostgreSQL: varchar(255)
RESULT_REASON_CODE Oracle: VARCHAR2(32 CHAR)
MSSQL: varchar(32)/nvarchar(32)
PostgreSQL: varchar(32)
RESOURCE_ROLE Oracle: VARCHAR2(255 CHAR)
MSSQL: varchar(255)/nvarchar(255)
PostgreSQL: varchar(255)
RESOURCE_ROLE_CODE Oracle: VARCHAR2(32 CHAR)
MSSQL: varchar(32)/nvarchar(32)
PostgreSQL: varchar(32)
ROLE_REASON Oracle: VARCHAR2(255 CHAR)
MSSQL: varchar(255)/nvarchar(255)
PostgreSQL: varchar(255)
ROLE_REASON_CODE Oracle: VARCHAR2(32 CHAR)
MSSQL: varchar(32)/nvarchar(32)
PostgreSQL: varchar(32)
CREATE_AUDIT_KEY Oracle: NUMBER(19)
MSSQL: numeric(19)
PostgreSQL: numeric(19)
 X X
UPDATE_AUDIT_KEY Oracle: NUMBER(19)
MSSQL: numeric(19)
PostgreSQL: numeric(19)
 X X

TECHNICAL_DESCRIPTOR_KEY

The surrogate key that is used to join this dimension table to the fact tables.

>> Back to Column List

TECHNICAL_RESULT

The technical result of the handling attempt—that is, how the attempt ended. This field is set to one of the following values:

  • Abandoned
  • AbnormalStop
  • Cleared
  • Completed
  • Conferenced
  • CustomerAbandoned
  • Deferred
  • DestinationBusy
  • Diverted
  • Incomplete
  • None
  • OutboundStopped
  • Pulled
  • Redirected
  • Routed
  • Transferred
  • Unspecified


This value can change with localization.

>> Back to Column List

TECHNICAL_RESULT_CODE

The technical result code of the handling attempt—that is, how the attempt ended. This field is set to one of the following values:

  • ABANDONED
  • ABNORMALSTOP
  • CLEARED
  • COMPLETED
  • CONFERENCED
  • CUSTOMERABANDONED
  • DEFERRED
  • DESTINATIONBUSY
  • DIVERTED
  • INCOMPLETE
  • NONE
  • OUTBOUNDSTOPPED
  • PULLED
  • REDIRECTED
  • ROUTED
  • TRANSFERRED
  • UNSPECIFIED


This value does not change with localization.

>> Back to Column List

RESULT_REASON

The reason for the technical result. This field is set to one of the following values:

  • AbandonedFromHold
  • AbandonedWhileQueued
  • AbandonedWhileRinging
  • AbnormalStopWhileQueued
  • AbnormalStopWhileRinging
  • AnsweredByAgent
  • AnsweredByOther
  • Archived
  • CallbackAccepted
  • Canceled
  • DefaultRoutedByStrategy
  • DefaultRoutedBySwitch
  • IntroducedTransfer
  • PulledBack (starting with release 8.1.4) or PulledBackTimeout (in releases earlier than 8.1.4)
  • Redirected
  • Rejected
  • Revoked
  • RoutedFromAnotherVQ
  • RoutedToOther
  • RouteOnNoAnswer
  • Stopped
  • StuckCall
  • TargetsCleared
  • Unspecified


This value can change with localization.

>> Back to Column List

RESULT_REASON_CODE

The reason code for the technical result. This field is set to one of the following values:

  • ABANDONEDFROMHOLD
  • ABANDONEDWHILEQUEUED
  • ABANDONEDWHILERINGING
  • ABNORMALSTOPWHILEQUEUED
  • ABNORMALSTOPWHILERINGING
  • ANSWEREDBYAGENT
  • ANSWEREDBYOTHER
  • ARCHIVED
  • CALLBACKACCEPTED
  • CANCELED
  • DEFAULTROUTEDBYSTRATEGY
  • DEFAULTROUTEDBYSWITCH
  • INTRODUCEDTRANSFER
  • PULLEDBACK (starting with release 8.1.4) or PULLEDBACKTIMEOUT (in releases earlier than 8.1.4)
  • REDIRECTED
  • REJECTED
  • REVOKED
  • ROUTEDFROMANOTHERVQ
  • ROUTEDTOOTHER
  • ROUTEONNOANSWER
  • STOPPED
  • STUCKCALL
  • TARGETSCLEARED
  • UNSPECIFIED


This value does not change with localization.

>> Back to Column List

RESOURCE_ROLE

The role that is played by the resource that is associated with the handling attempt. This field is set to one of the following values:

  • DivertedTo
  • InConference
  • Initiated
  • InitiatedConsult
  • Puller
  • Received
  • ReceivedConsult
  • ReceivedRequest
  • ReceivedTransfer
  • RedirectedTo
  • RoutedTo
  • Unknown

This value can change with localization.

>> Back to Column List

RESOURCE_ROLE_CODE

The code of the role that is played by the resource that is associated with the handling attempt. This field is set to one of the following values:

  • DIVERTEDTO
  • INCONFERENCE
  • INITIATED
  • INITIATEDCONSULT
  • PULLER
  • RECEIVED
  • RECEIVEDCONSULT
  • RECEIVEDREQUEST
  • RECEIVEDTRANSFER
  • REDIRECTEDTO
  • ROUTEDTO
  • UNKNOWN

This value does not change with localization.

>> Back to Column List

ROLE_REASON

The reason for the resource role. This field is set to one of the following values:

  • Unspecified
  • ConferenceInitiator
  • ConferenceJoined
  • IntroducedTransfer
  • PulledBack (starting with release 8.1.4) or PulledBackTimeout (in releases earlier than 8.1.4)

This value can change with localization.

>> Back to Column List

ROLE_REASON_CODE

The code of the reason for the resource role. This field is set to one of the following values:

  • UNSPECIFIED
  • CONFERENCE_INITIATOR
  • CONFERENCE_JOINED
  • INTRODUCEDTRANSFER
  • PULLEDBACK (starting with release 8.1.4) or PULLEDBACKTIMEOUT (in releases earlier than 8.1.4)

This value does not change with localization.

>> Back to Column List

CREATE_AUDIT_KEY

The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools—that is, applications that need to identify newly added data.

>> Back to Column List

UPDATE_AUDIT_KEY

The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data update. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools—that is, applications that need to identify recently modified data.

>> Back to Column List

Index List

No indexes are defined.

Subject Areas

  • Interaction_Resource — Represents a summary of each attempt to handle an interaction. It encompasses the mediation process that is required to offer the interaction to a target handling resource, as well as the activities of that target handling resource.
  • Mediation_Segment — Represents interaction activity from the perspective of contact center ACD queues, virtual queues, interaction queues, and interaction workbins, as well as groups thereof.


References

The summary List of References will include the following entries for this table or view:


Child Table/View Child Table/View Column Parent Table/View Parent Table/View Column
TECHNICAL_DESCRIPTOR CREATE_AUDIT_KEY CTL_AUDIT_LOG AUDIT_KEY
TECHNICAL_DESCRIPTOR UPDATE_AUDIT_KEY CTL_AUDIT_LOG AUDIT_KEY

 

This page was last edited on January 10, 2020, at 21:39.
Comments or questions about this documentation? Contact us for support!