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(Update with the copy of version: 8.5.2DRAFT)
 
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= New and updated configuration options and API operations=
 
  
 +
=New and updated configuration options and API operations=
 
After migrating your Web Services and Applications deployment, review the list of added or updated configuration and API options to decide if you want to maintain the default state of the options or modify them to match your deployment requirements.
 
After migrating your Web Services and Applications deployment, review the list of added or updated configuration and API options to decide if you want to maintain the default state of the options or modify them to match your deployment requirements.
  
 
{{AnchorDiv|DeployUpdate}}
 
{{AnchorDiv|DeployUpdate}}
 +
 
==Web Services and Applications deployment update==
 
==Web Services and Applications deployment update==
−
 
 
Web Services and Applications version 8.5.201.41 introduces an important update to the '''serverSettings''' section of the '''application.yaml''' file. The '''updateOnStartup''' section is introduced. This update changes the previous behavior where settings were automatically updated on startup. To ensure that your deployment's configuration settings are automatically updated on startup, change the '''updateOnStartup''' settings on each Web Services and Applications node as follows:
 
Web Services and Applications version 8.5.201.41 introduces an important update to the '''serverSettings''' section of the '''application.yaml''' file. The '''updateOnStartup''' section is introduced. This update changes the previous behavior where settings were automatically updated on startup. To ensure that your deployment's configuration settings are automatically updated on startup, change the '''updateOnStartup''' settings on each Web Services and Applications node as follows:
  
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==Workspace Web Edition configuration option updates==
 
==Workspace Web Edition configuration option updates==
 +
 +
The following configuration options have been added or updated in Web Services and Applications version 8.5.202.XX:
 +
{{Chgbar_open}}
 +
* [[Options:Web_Services_and_Applications:interaction-workspace:privilege-teamlead-can-monitor-routing-point|privilege.teamlead.can-monitor-routing-point]]
 +
* [[Options:Web_Services_and_Applications:interaction-workspace:teamlead-monitorable-routing-points|teamlead.monitorable-routing-points]]
 +
* [[Options:Web_Services_and_Applications:interaction-workspace:voice-caller-id-key-name|voice.caller-id.key-name]]
 +
{{Chgbar_close}}
 +
The following configuration options have been added or updated in Web Services and Applications version 8.5.202.23:
 +
* [[Options:Web_Services_and_Applications:interaction-workspace:permissions-agent-group-exclude|permissions-agent-group-exclude]]
 +
* [[Options:Web_Services_and_Applications:interaction-workspace:permissions-agent-group-restrict|permissions-agent-group-restrict]]
 +
* [[Options:Web_Services_and_Applications:interaction-workspace:privilege-SRL-can-quick-search|privilege-SRL-can-quick-search]]
 +
* [[Options:Web_Services_and_Applications:interaction-workspace:service-client-api-block-markdone-timeout|service-client-api-block-markdone-timeout]]
 +
* [[Options:Web_Services_and_Applications:interaction-workspace:statistics-gadget-statistics|statistics-gadget-statistics]]
 +
* [[Options:Web_Services_and_Applications:interaction-workspace:statistics-gadget-statistics-max-size|statistics-gadget-statistics-max-size]]
 +
 +
The following configuration options have been added or updated in Web Services and Applications version 8.5.202.04:
 +
* [[Documentation:HTCC:IWWDep:Voice#privilege.voice.can-answer-call|privilege.voice.can-answer-call]]
 +
* [[Documentation:HTCC:IWWDep:Voice#voice.use-caller-id-display-name|voice.use-caller-id-display-name]]
 +
* [[Documentation:HTCC:IWWDep:AgentStatus#privilege.mychannels.pending-state.can-use|privilege.mychannels.pending-state.can-use]]
 +
* [[Documentation:HTCC:IWWDep:Email#email.inline-forward-header|email.inline-forward-header]]
 +
* [[Documentation:HTCC:IWWDep:Email#email.inline-forward-prefix|email.inline-forward-prefix]]
 +
* [[Documentation:HTCC:IWWDep:Email#email.inline-forward-queue|email.inline-forward-queue]]
 +
* [[Documentation:HTCC:IWWDep:Email#email.quote-header|email.quote-header]]
 +
* [[Documentation:HTCC:IWWDep:Email#privilege.email.can-inline-forward|privilege.email.can-inline-forward]]
 +
* [[Documentation:HTCC:IWWDep:Contact#privilege.contact.can-inline-forward.email.from-history|privilege.contact.can-inline-forward.email.from-history]]
 +
* [[Documentation:HTCC:IWWDep:TeamCommunicator#teamcommunicator.permissions.agent-group.exclude|teamcommunicator.permissions.agent-group.exclude]]
 +
* [[Documentation:HTCC:IWWDep:TeamCommunicator#teamcommunicator.permissions.agent.exclude-from-agent-groups|teamcommunicator.permissions.agent.exclude-from-agent-groups]]
 +
* [[Documentation:HTCC:IWWDep:TeamCommunicator#teamcommunicator.permissions.agent.restrict-to-agent-groups|teamcommunicator.permissions.agent.restrict-to-agent-groups]]
 +
* [[Documentation:HTCC:IWWDep:LoginVoice#login.voice.nb-dn-less-phone-number-stored|login.voice.nb-dn-less-phone-number-stored]]
 +
* [[Documentation:HTCC:IWWDep:LoginVoice#login.voice.prompt-dn-less-phone-number.enable-dynamic-dn|login.voice.prompt-dn-less-phone-number.enable-dynamic-dn]]
 +
 +
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.92:
 +
* [[Documentation:HTCC:IWWDep:Outbound#privilege.outbound.push-preview.can-use|privilege.outbound.push-preview.can-use]]
 +
* [[Documentation:HTCC:IWWDep:Editor#editor.fonts|editor.fonts]]
 +
* [[Documentation:HTCC:IWWDep:Editor#editor.font-sizes|editor.font-sizes]]
 +
* [[Documentation:HTCC:IWWDep:Editor#editor.default-font|editor.default-font]]
 +
* [[Documentation:HTCC:IWWDep:Editor#editor.default-font-size|editor.default-font-size]]
 +
 +
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.84:
 +
* [[Documentation:HTCC:IWWDep:Contact#contact.history.media-filters|contact.history.media-filters]]
 +
* [[Documentation:HTCC:IWWDep:ActiveRecording#privilege.active-recording.can-pause|privilege.active-recording.can-pause]]
 +
* [[Documentation:HTCC:IWWDep:ActiveRecording#privilege.active-recording.can-monitor-recording|privilege.active-recording.can-monitor-recording]]
 +
* [[Documentation:HTCC:IWWDep:KPI#kpi.displayed-kpis|kpi.displayed-kpis]]
 +
* [[Documentation:HTCC:IWWDep:Voice#voice.auto-answer.is-enabled-on-already-in-call|voice.auto-answer.is-enabled-on-already-in-call]]
 +
* [[Documentation:HTCC:IWWDep:Voice#voice.cancel-after-call-work-on-business-call|voice.cancel-after-call-work-on-business-call]]
 +
 +
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.76:
 +
* [[Documentation:HTCC:IWWDep:Email#email.from-addresses|email.from-addresses]]
 +
* [[Documentation:HTCC:IWWDep:LoginVoice#login.workmode|login.workmode]]
 +
* [[Documentation:HTCC:IWWDep:AgentStatus#agent-status.ready-workmode|agent-status.ready-workmode]]
 +
* [[Documentation:HTCC:IWWDep:Toast#toast.window-title|toast.window-title]]
 +
 +
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.68:
 +
* [[Documentation:HTCC:IWWDep:SIPEndpoint#privilege.sipendpoint.can-use|privilege.sipendpoint.can-use]]
 +
* [[Documentation:HTCC:IWWDep:SIPEndpoint#privilege.sipendpoint.can-change-microphone-volume|privilege.sipendpoint.can-change-microphone-volume]]
 +
* [[Documentation:HTCC:IWWDep:SIPEndpoint#privilege.sipendpoint.can-change-speaker-volume|privilege.sipendpoint.can-change-speaker-volume]]
 +
* [[Documentation:HTCC:IWWDep:SIPEndpoint#privilege.sipendpoint.can-mute-microphone|privilege.sipendpoint.can-mute-microphone]]
 +
* [[Documentation:HTCC:IWWDep:SIPEndpoint#privilege.sipendpoint.can-mute-speaker|privilege.sipendpoint.can-mute-speaker]]
 +
* [[Documentation:HTCC:IWWDep:SIPEndpoint#sipendpoint.uri|sipendpoint.uri]]
 +
* [[Documentation:HTCC:IWWDep:SIPEndpoint#sipendpoint.sip-server-address|sipendpoint.sip-server-address]]
 +
* [[Documentation:HTCC:IWWDep:SIPEndpoint#sipendpoint.register-interval|sipendpoint.register-interval]]
 +
* [[Documentation:HTCC:IWWDep:SIPEndpoint#sipendpoint.register-max-attempts|sipendpoint.register-max-attempts]]
 +
* [[Documentation:HTCC:IWWDep:SIPEndpoint#sipendpoint.ping-interval|sipendpoint.ping-interval]]
 +
* [[Documentation:HTCC:IWWDep:SIPEndpoint#sipendpoint.max-failed-ping|sipendpoint.max-failed-ping]]
 +
* [[Documentation:HTCC:IWWDep:SIPEndpoint#sipendpoint.transport-protocol|sipendpoint.transport-protocol]]
 +
* [[Documentation:HTCC:IWWDep:StandardResponse:{{PONYDOCSVERSION}}#SRcustomFieldCode|">standard-response.field.<[Agent.]CustomFieldCode>]]
 +
* [[Documentation:HTCC:IWWDep:Voice#voice.hold-active-call-on-make-call|voice.hold-active-call-on-make-call]]
  
 
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.61:
 
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.61:
  
 
* [[Documentation:HTCC:IWWDep:Accessibility#accessibility.focus-on-interaction-toast|accessibility.focus-on-interaction-toast]]
 
* [[Documentation:HTCC:IWWDep:Accessibility#accessibility.focus-on-interaction-toast|accessibility.focus-on-interaction-toast]]
−
* [[Documentation:HTCC:IWWDep:Accessibility#accessibility.media-type.focus-on-interaction-toast|accessibility.<media-type>.focus-on-interaction-toast]]
+
* [[Documentation:HTCC:IWWDep:Accessibility#accessibility.media-type.focus-on-interaction-toast|.focus-on-interaction-toast">accessibility.<media-type>.focus-on-interaction-toast</media-type>]]
 
* [[Documentation:HTCC:IWWDep:Contact#contact.history-default-time-filter-main|contact.history-default-time-filter-main]]
 
* [[Documentation:HTCC:IWWDep:Contact#contact.history-default-time-filter-main|contact.history-default-time-filter-main]]
 
* [[Documentation:HTCC:IWWDep:Contact#contact.myhistory-default-time-filter-main|contact.myhistory-default-time-filter-main]]
 
* [[Documentation:HTCC:IWWDep:Contact#contact.myhistory-default-time-filter-main|contact.myhistory-default-time-filter-main]]
−
* [[Documentation:HTCC:IWWDep:Contact#contact.ucs-interaction.media-type.enable-create|contact.ucs-interaction.<media-type>.enable-create]]
+
* [[Documentation:HTCC:IWWDep:Contact#contact.ucs-interaction.media-type.enable-create|.enable-create">contact.ucs-interaction.<media-type>.enable-create</media-type>]]
 
* [[Documentation:HTCC:IWWDep:Contact#privilege.contact.can-open.email.from-history|privilege.contact.can-open.email.from-history]]
 
* [[Documentation:HTCC:IWWDep:Contact#privilege.contact.can-open.email.from-history|privilege.contact.can-open.email.from-history]]
−
* [[Documentation:HTCC:IWWDep:Contact#privilege.contact.can-open.media-type.from-history|privilege.contact.can-open.<media-type>.from-history]]
+
* [[Documentation:HTCC:IWWDep:Contact#privilege.contact.can-open.media-type.from-history|.from-history">privilege.contact.can-open.<media-type>.from-history</media-type>]]
 
* [[Documentation:HTCC:IWWDep:ContactCenterStatistics#statistics.routing-points|statistics.routing-points]]
 
* [[Documentation:HTCC:IWWDep:ContactCenterStatistics#statistics.routing-points|statistics.routing-points]]
 
* [[Documentation:HTCC:IWWDep:Email#privilege.email.can-decline|privilege.email.can-decline]]
 
* [[Documentation:HTCC:IWWDep:Email#privilege.email.can-decline|privilege.email.can-decline]]
Line 31: Line 98:
 
* [[Documentation:HTCC:IWWDep:LoginVoice#login.store-recent-place|login.store-recent-place]]
 
* [[Documentation:HTCC:IWWDep:LoginVoice#login.store-recent-place|login.store-recent-place]]
 
* [[Documentation:HTCC:IWWDep:Views#views.MyWorkspaceRegion.order|views.MyWorkspaceRegion.order]]
 
* [[Documentation:HTCC:IWWDep:Views#views.MyWorkspaceRegion.order|views.MyWorkspaceRegion.order]]
−
*[[Documentation:HTCC:IWWDep:ConfigurationOptionsForGWE#webme.useSecuredHistoryAPI|webme.useSecuredHistoryAPI]]
+
* [[Documentation:HTCC:IWWDep:ConfigurationOptionsForGWE#webme.useSecuredHistoryAPI|webme.useSecuredHistoryAPI]]
 
* [[Documentation:HTCC:IWWDep:Workitem#privilege.workitem-channels.can-use|privilege.workitem-channels.can-use]]
 
* [[Documentation:HTCC:IWWDep:Workitem#privilege.workitem-channels.can-use|privilege.workitem-channels.can-use]]
−
* [[Documentation:HTCC:IWWDep:Workitem#CanDecline|privilege.<media-type>.can-decline]]
+
* [[Documentation:HTCC:IWWDep:Workitem#CanDecline|.can-decline">privilege.<media-type>.can-decline</media-type>]]
−
* [[Documentation:HTCC:IWWDep:Workitem#CanMarkDone|privilege.<media-type>.can-mark-done]]
+
* [[Documentation:HTCC:IWWDep:Workitem#CanMarkDone|.can-mark-done">privilege.<media-type>.can-mark-done</media-type>]]
−
* [[Documentation:HTCC:IWWDep:Workitem#CanMoveToWorkbin|privilege.<media-type>.can-move-to-workbin]]
+
* [[Documentation:HTCC:IWWDep:Workitem#CanMoveToWorkbin|.can-move-to-workbin">privilege.<media-type>.can-move-to-workbin</media-type>]]
−
* [[Documentation:HTCC:IWWDep:Workitem#CanOneStepTransfer|privilege.<media-type>.can-one-step-transfer]]
+
* [[Documentation:HTCC:IWWDep:Workitem#CanOneStepTransfer|.can-one-step-transfer">privilege.<media-type>.can-one-step-transfer</media-type>]]
−
* [[Documentation:HTCC:IWWDep:Workitem#CanSetDisp|privilege.<media-type>.can-set-interaction-disposition]]
+
* [[Documentation:HTCC:IWWDep:Workitem#CanSetDisp|.can-set-interaction-disposition">privilege.<media-type>.can-set-interaction-disposition</media-type>]]
 
* [[Documentation:HTCC:IWWDep:Workitem#openmedia.workitem-channels|openmedia.workitem-channels]]
 
* [[Documentation:HTCC:IWWDep:Workitem#openmedia.workitem-channels|openmedia.workitem-channels]]
−
* [[Documentation:HTCC:IWWDep:Workitem#AutoAnswer|<media-type>.auto-answer]]
+
* [[Documentation:HTCC:IWWDep:Workitem#AutoAnswer|.auto-answer"><media-type>.auto-answer</media-type>]]
−
* [[Documentation:HTCC:IWWDep:Workitem#PromptForDone|<media-type>.prompt-for-done]]
+
* [[Documentation:HTCC:IWWDep:Workitem#PromptForDone|.prompt-for-done"><media-type>.prompt-for-done</media-type>]]
−
* [[Documentation:HTCC:IWWDep:Workitem#RingingBell|<media-type>.ringing-bell]]
+
* [[Documentation:HTCC:IWWDep:Workitem#RingingBell|.ringing-bell"><media-type>.ringing-bell</media-type>]]
−
* [[Documentation:HTCC:IWWDep:Workitem#Queue|intercommunication.<media-type>.queue]]
+
* [[Documentation:HTCC:IWWDep:Workitem#Queue|.queue">intercommunication.<media-type>.queue</media-type>]]
−
* [[Documentation:HTCC:IWWDep:Workitem#RoutingBasedActions|intercommunication.<media-type>.routing-based-actions]]
+
* [[Documentation:HTCC:IWWDep:Workitem#RoutingBasedActions|.routing-based-actions">intercommunication.<media-type>.routing-based-actions</media-type>]]
−
* [[Documentation:HTCC:IWWDep:Workitem#RoutingBasedTargets|intercommunication.<media-type>.routing-based-targets]]
+
* [[Documentation:HTCC:IWWDep:Workitem#RoutingBasedTargets|.routing-based-targets">intercommunication.<media-type>.routing-based-targets</media-type>]]
−
* [[Documentation:HTCC:IWWDep:Workitem#InProgress|workbin.<media-type>.in-progress]]
+
* [[Documentation:HTCC:IWWDep:Workitem#InProgress|.in-progress">workbin.<media-type>.in-progress</media-type>]]
−
* [[Documentation:HTCC:IWWDep:Workitem#InProgDisplayedColumns|workbin.<media-type>.in-progress.displayed-columns]]
+
* [[Documentation:HTCC:IWWDep:Workitem#InProgDisplayedColumns|.in-progress.displayed-columns">workbin.<media-type>.in-progress.displayed-columns</media-type>]]
  
 
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.50:
 
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.50:
Line 53: Line 120:
 
* [[Documentation:HTCC:IWWDep:Contact#contact.all-interactions-displayed-columns|contact.all-interactions-displayed-columns]]
 
* [[Documentation:HTCC:IWWDep:Contact#contact.all-interactions-displayed-columns|contact.all-interactions-displayed-columns]]
 
* [[Documentation:HTCC:IWWDep:Contact#contact.all-interactions-quick-search-attributes|contact.all-interactions-quick-search-attributes]]
 
* [[Documentation:HTCC:IWWDep:Contact#contact.all-interactions-quick-search-attributes|contact.all-interactions-quick-search-attributes]]
−
 
 
* [[Documentation:HTCC:IWWDep:Contact#contact.date-search-types|contact.date-search-types]]
 
* [[Documentation:HTCC:IWWDep:Contact#contact.date-search-types|contact.date-search-types]]
 
* [[Documentation:HTCC:IWWDep:Contact#contact.history-search-attributes|contact.history-search-attributes]]
 
* [[Documentation:HTCC:IWWDep:Contact#contact.history-search-attributes|contact.history-search-attributes]]
Line 71: Line 137:
 
* [[Documentation:HTCC:IWWDep:ServiceClientAPI#service-client-api.rate-limit.service-name|service-client-api.rate-limit.service-name]]
 
* [[Documentation:HTCC:IWWDep:ServiceClientAPI#service-client-api.rate-limit.service-name|service-client-api.rate-limit.service-name]]
 
* [[Documentation:HTCC:IWWDep:Voice#voice.enable-dtmf-tone|voice.enable-dtmf-tone]]
 
* [[Documentation:HTCC:IWWDep:Voice#voice.enable-dtmf-tone|voice.enable-dtmf-tone]]
−
 
  
 
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.41:
 
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.41:
Line 79: Line 144:
 
* [[Documentation:HTCC:IWWDep:Accessibility#accessibility.visual-impairment-profile|accessibility.visual-impairment-profile]]  
 
* [[Documentation:HTCC:IWWDep:Accessibility#accessibility.visual-impairment-profile|accessibility.visual-impairment-profile]]  
 
* [[Documentation:HTCC:IWWDep:ContactCenterStatistics#statistics.refresh-time|statistics.refresh-time]]  
 
* [[Documentation:HTCC:IWWDep:ContactCenterStatistics#statistics.refresh-time|statistics.refresh-time]]  
−
*[[Documentation:HTCC:IWWDep:Accessibility#keyboard.shortcut.interaction.next|keyboard.shortcut.interaction.next]]  
+
* [[Documentation:HTCC:IWWDep:Accessibility#keyboard.shortcut.interaction.next|keyboard.shortcut.interaction.next]]  
 
* [[Documentation:HTCC:IWWDep:Accessibility#shortcutPrevious|keyboard.shortcut.interaction.previous]]  
 
* [[Documentation:HTCC:IWWDep:Accessibility#shortcutPrevious|keyboard.shortcut.interaction.previous]]  
 
* [[Documentation:HTCC:IWWDep:Accessibility#shortcutLastError|keyboard.shortcut.jump-to-last-error ]]  
 
* [[Documentation:HTCC:IWWDep:Accessibility#shortcutLastError|keyboard.shortcut.jump-to-last-error ]]  
Line 85: Line 150:
 
* [[Documentation:HTCC:IWWDep:Interaction#interaction.disposition.cache-timeout-delay|interaction.disposition.cache-timeout-delay ]]  
 
* [[Documentation:HTCC:IWWDep:Interaction#interaction.disposition.cache-timeout-delay|interaction.disposition.cache-timeout-delay ]]  
 
* [[Documentation:HTCC:IWWDep:WebRTC#web-rtc.identifier.x-last-digit-displayed|web-rtc.identifier.x-last-digit-displayed]]  
 
* [[Documentation:HTCC:IWWDep:WebRTC#web-rtc.identifier.x-last-digit-displayed|web-rtc.identifier.x-last-digit-displayed]]  
−
 
  
 
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.29:
 
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.29:
Line 99: Line 163:
 
* [[Documentation:HTCC:IWWDep:Rebranding#rebranding.product-version|rebranding.product-version]]
 
* [[Documentation:HTCC:IWWDep:Rebranding#rebranding.product-version|rebranding.product-version]]
 
* [[Documentation:HTCC:IWWDep:Rebranding#rebranding.company-favicon|rebranding.company-favicon]]
 
* [[Documentation:HTCC:IWWDep:Rebranding#rebranding.company-favicon|rebranding.company-favicon]]
−
 
  
 
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.18:
 
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.18:
Line 113: Line 176:
  
 
==Gplus Adapters configuration option updates==
 
==Gplus Adapters configuration option updates==
 +
The following configuration options have been added or updated in Web Services and Applications version 8.5.202.XX:
 +
{{Chgbar_open}}
 +
* [[Documentation:HTCC:IWWDep:GPAConfig#screenpop.openmedia.on-invite|screenpop.openmedia.on-invite]]
 +
* [[Documentation:HTCC:IWWDep:GPAConfig#salesforce.keep-session-alive|salesforce.keep-session-alive]]
 +
* [[Documentation:HTCC:IWWDep:GPAConfig#salesforce.chat.transcript-custom-field-name|salesforce.chat.transcript-custom-field-name]]
 +
 +
{{Chgbar_close}}
 +
 +
The following configuration options have been added or updated in Web Services and Applications version 8.5.202.23:
 +
* [[Documentation:HTCC:IWWDep:GPAConfig#screenpop.enable-for-consult|screenpop.enable-for-consult]]
 +
 +
The following configuration options have been added or updated in Web Services and Applications version 8.5.202.04:
 +
* [[Documentation:HTCC:IWWDep:GPAConfig#screenpop.email.on-invite|screenpop.email.on-invite]]
 +
* [[Documentation:HTCC:IWWDep:GPAConfig#statistics.badge-resource|statistics.badge-resource]]
 +
* [[Documentation:HTCC:IWWDep:GPAConfig#statistics.badge-statistic|statistics.badge-statistic]]
  
−
The following configuration options has been updated in in Web Services and Applications version 8.5.201.61.
+
The following configuration option has been updated in Web Services and Applications version 8.5.201.92:
 +
* [[Documentation:HTCC:IWWDep:GPAConfig#screenpop.chat.on-invite|screenpop.chat.on-invite]]
  
−
* [[Documentation:HTCC:IWWDep:ContactCenterStatistics#privilege.dashboard.can-use|privilege.dashboard.can-use]]  
+
The following configuration options have been updated in Web Services and Applications version 8.5.201.84:
 +
* [[Documentation:HTCC:IWWDep:GPAConfig#login.default-view|login.default-view]]
 +
* [[Documentation:HTCC:IWWDep:GPAConfig#statistics.allow-footer-view|statistics.allow-footer-view]]
  
−
No configuration options have been added or updated in Web Services and Applications version 8.5.201.50.
+
The following configuration option has been updated in Web Services and Applications version 8.5.201.76:
 +
* [[Documentation:HTCC:IWWDep:ActiveRecording#privilege.active-recording.can-use|privilege.active-recording.can-use]]
 +
 
 +
The following configuration options have been updated in Web Services and Applications version 8.5.201.68:
 +
* [[Documentation:HTCC:IWWDep:GPAConfig#privilege.password.can-change|privilege.password.can-change]]
 +
* [[Documentation:HTCC:IWWDep:Voice#privilege.voice.can-show-hold-duration|privilege.voice.can-show-hold-duration]]
  
 +
No configuration options have been added or updated in Web Services and Applications version 8.5.201.61.
  
−
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.41:
+
No configuration options have been added or updated in Web Services and Applications version 8.5.201.50.
  
 +
The following configuration option has been added or updated in Web Services and Applications version 8.5.201.41:
 
* [[Documentation:HTCC:IWWDep:GPAConfig#privilege.add-contact.can-use|privilege.add-contact.can-use]]
 
* [[Documentation:HTCC:IWWDep:GPAConfig#privilege.add-contact.can-use|privilege.add-contact.can-use]]
−
 
  
 
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.29:
 
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.29:
−
 
 
* [[Documentation:HTCC:IWWDep:GPAConfig#feedback.submit-after-disconnect|feedback.submit-after-disconnect]]
 
* [[Documentation:HTCC:IWWDep:GPAConfig#feedback.submit-after-disconnect|feedback.submit-after-disconnect]]
−
* [[Documentation:HTCC:IWWDep:GPAConfig#templatesSalesforceOption|templates.salesforce.<interaction type>.<salesforce argument>]]
+
* [[Documentation:HTCC:IWWDep:GPAConfig#templatesSalesforceOption|.<salesforce%20argument>">templates.salesforce.<interaction type="">.<salesforce argument=""></salesforce></interaction>]]
 
* [[Documentation:HTCC:IWWDep:GPAConfig#VoiceNoteKeyName|voice-note.key-name]]
 
* [[Documentation:HTCC:IWWDep:GPAConfig#VoiceNoteKeyName|voice-note.key-name]]
−
 
  
 
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.18:
 
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.18:
−
 
 
* [[Documentation:HTCC:IWWDep:GPAConfig#salesforce.chat.enable-object-association-tracking|salesforce.chat.enable-object-association-tracking]]
 
* [[Documentation:HTCC:IWWDep:GPAConfig#salesforce.chat.enable-object-association-tracking|salesforce.chat.enable-object-association-tracking]]
 
* [[Documentation:HTCC:IWWDep:GPAConfig#salesforce.email.include-body-in-desc|salesforce.email.include-body-in-desc]]
 
* [[Documentation:HTCC:IWWDep:GPAConfig#salesforce.email.include-body-in-desc|salesforce.email.include-body-in-desc]]
Line 140: Line 224:
  
 
==Web Services API updates==
 
==Web Services API updates==
 +
The following updates have been made in Web Services and Applications version 8.5.202.XX:
 +
{{Chgbar_open}}
 +
* '''ServiceAPI'''
 +
** [[Documentation:HTCC:API:ServiceConfigurations|Configuration]]
 +
* '''Voice API'''
 +
** [[Documentation:HTCC:API:CallsDeviceResource:{{PONYDOCSVERSION}}|Device Resource]]
 +
** [[Documentation:HTCC:API:SupervisorListenIn|SupervisorListenIn]]
 +
** [[Documentation:HTCC:API:SupervisorCoach|SupervisorCoach]]
 +
** [[Documentation:HTCC:API:SupervisorBargeIn|SupervisorBargeIn]]
 +
* Configuration Options
 +
** '''[[Documentation:HTCC:Dep:HTCCConfigurationOptionsReference#enableRPMonitoring|enableRPMonitoring]]''' option
 +
** '''[[Documentation:HTCC:Dep:HTCCConfigurationOptionsReference#useEmployeeIdAsAgentLoginForSIPCluster|useEmployeeIdAsAgentLoginForSIPCluster]]''' option
 +
{{Chgbar_close}}
  
−
The following updates have been made in Web Services and Applications version 8.5.201.61:
 
  
−
* [[Documentation:HTCC:API:UCSIntegrationVoice|UCS Integration with Voice API]]
+
The following updates have been made in Web Services and Applications version 8.5.202.23:
−
* [[Documentation:HTCC:API:DigitalUserEvents|Digital User Events API]]
+
* '''Contacts API'''
 +
** [[Documentation:HTCC:API:ContactsGetContacts|Get contacts]]
 +
 
 +
* '''ServiceAPI'''
 +
** [[Documentation:HTCC:API:ServiceRuntime|Runtime]]
 +
 
 +
The following updates have been made in Web Services and Applications version 8.5.202.04:
 +
* '''Voice API'''
 +
** [[Documentation:HTCC:API:StartContactCenterSession|StartContactCenterSession]]
 +
 
 +
* '''Chat API'''
 +
** [[Documentation:HTCC:API:ChatRemoveParticipantFromConference|RemoveParticipantFromConference]]
 +
 
 +
* '''Workbin API'''
 +
** [[Documentation:HTCC:API:WorkbinRequestStats|WorkbinRequestStats]]
 +
** [[Documentation:HTCC:API:WorkbinRequestAgentStats|WorkbinRequestAgentStats]]
 +
 
 +
No updates have been made in Web Services and Applications version 8.5.201.92.
 +
 
 +
No updates have been made in Web Services and Applications version 8.5.201.84.
 +
 
 +
The following updates have been made in Web Services and Applications version 8.5.201.76:
 +
 
 +
* '''Chat API'''
 +
** [[Documentation:HTCC:API:ChatSendNicknameUpdatedNotice|SendNicknameUpdatedNotice]]
 +
** [[Documentation:HTCC:API:ChatSingleStepTransfer|Transfer]]
 +
** [[Documentation:HTCC:API:ChatComplete|Complete]]
 +
** [[Documentation:HTCC:API:ChatLeave|Leave]]
 +
** [[Documentation:HTCC:API:ChatSendToAgents|SendToAgents]]
 +
** [[Documentation:HTCC:API:ChatSend|SendMessage]]
 +
 
 +
* '''Voice API'''
 +
** [[Documentation:HTCC:API:StartContactCenterSession|StartContactCenterSession]]
 +
** [[Documentation:HTCC:API:AgentStateReady|Ready]]
 +
 
 +
* '''Channels API'''
 +
** [[Documentation:HTCC:API:ChannelsSetReadyChannels|Set all channels to Ready]]
 +
 
 +
* '''Supervisor Agent State Control API'''
 +
** [[Documentation:HTCC:API:AgentStateControlReady|Ready]]
 +
** [[Documentation:HTCC:API:AgentStateControlNotReady|NotReady]]
 +
** [[Documentation:HTCC:API:AgentStateControlDoNotDisturbOff|DoNotDisturbOff]]
 +
** [[Documentation:HTCC:API:AgentStateControlDoNotDisturbOn|DoNotDisturbOn]]
 +
** [[Documentation:HTCC:API:AgentStateControlOffline|Offline]]
 +
 
 +
The following updates have been made in Web Services and Applications version 8.5.201.68:
  
−
The following updates have been made in Web Services and Applications version 8.5.201.50:
+
* '''Voice API'''
 +
** [[Documentation:HTCC:API:StartContactCenterSession|StartContactCenterSession]]
  
−
* [[Documentation:HTCC:Dep:HTCCConfigurationOptionsReference#enableSsl|enableSSL option]]
+
* '''[[Documentation:HTCC:API:InternalConfigAPI|Platform Configuration API]]'''
−
* [[Documentation:HTCC:API:ChannelsResource#Resource_Details|Channel Resource API]]
 
−
* [[Documentation:HTCC:API:ContactsResource#Resource_details|Contact Resource API]]
 
  
 +
* '''Standard Responses API'''
 +
** [[Documentation:HTCC:API:GWS_RenderStandardResponse|RenderStandardResponse]]
  
−
The following updates have been made in Web Services and Applications version 8.5.201.41:
+
The following updates have been made in Web Services and Applications version 8.5.201.61:
  
−
'''Standard Responses API'''
+
* '''[[Documentation:HTCC:API:UCSIntegrationVoice|UCS Integration with Voice API]]'''
  
−
* [[Documentation:HTCC:API:GWS_GetStandardResponse|GetStandardResponse]]
+
* '''[[Documentation:HTCC:API:DigitalUserEvents|Digital User Events API]]'''
−
* [[Documentation:HTCC:API:GWS_RenderStandardResponse|RenderStandardResponse]]
 
−
* [[Documentation:HTCC:API:GWS_ReportStandardResponseUsage|ReportStandardResponseUsage]]
 
−
* [[Documentation:HTCC:API:GWS_GetStandardResponseFavorites|GetStandardResponseFavorites]]
 
−
* [[Documentation:HTCC:API:GWS_AddStandardResponseFavorite|AddStandardResponseFavorite]]
 
−
* [[Documentation:HTCC:API:GWS_DeleteStandardResponseFavorite|DeleteStandardResponseFavorite]]
 
−
* [[Documentation:HTCC:API:GWS_DeleteAllStandardResponseFavorites|DeleteAllStandardResponseFavorites]]
 
−
* [[Documentation:HTCC:API:GWS_GetDocumentStandardResponse|GetDocumentStandardResponse]]
 
  
 +
The following updates have been made in Web Services and Applications version 8.5.201.50:
  
−
'''Chat API'''
+
* '''[[Documentation:HTCC:Dep:HTCCConfigurationOptionsReference#enableSsl|enableSSL]]''' option
−
 
−
* [[Documentation:HTCC:API:ChatAddAttachment|AddAttachment]]
 
−
* [[Documentation:HTCC:API:ChatGetAttachment|GetAttachment]]
 
−
* [[Documentation:HTCC:API:ChatRemoveAttachment|RemoveAttachment]]
 
−
* [[Documentation:HTCC:API:ChatUploadFile|UploadFile]]
 
−
* [[Documentation:HTCC:API:ChatDeleteFile|DeleteFile]]
 
−
* [[Documentation:HTCC:API:ChatGetAgentInteractions|GetAgentInteractions]]
 
  
 +
* '''[[Documentation:HTCC:API:ChannelsResource#Resource_Details|Channel Resource API]]'''
  
−
The following updates have been made in Web Services and Applications version 8.5.201.29:
+
* '''[[Documentation:HTCC:API:ContactsResource#Resource_details|Contact Resource API]]'''
  
−
'''Workbin API'''
+
The following updates have been made in Web Services and Applications version 8.5.201.41:
  
−
* [[Documentation:HTCC:API:WorkbinGetGWContent|GetGroupWorkbinContent]]
+
* '''Standard Responses API'''
−
* [[Documentation:HTCC:API:WorkbinSubscribingToGWNotif|Subscribe to Group Workbin Notifications]]
+
** [[Documentation:HTCC:API:GWS_GetStandardResponse|GetStandardResponse]]
−
* [[Documentation:HTCC:API:WorkbinUnsubscribingFromGWNotif|Unsubscribe from Group Workbin Notifications]]
+
** [[Documentation:HTCC:API:GWS_RenderStandardResponse|RenderStandardResponse]]
−
* [[Documentation:HTCC:API:WorkbinGetWorkbins|GetWorkbins]]
+
** [[Documentation:HTCC:API:GWS_ReportStandardResponseUsage|ReportStandardResponseUsage]]
 +
** [[Documentation:HTCC:API:GWS_GetStandardResponseFavorites|GetStandardResponseFavorites]]
 +
** [[Documentation:HTCC:API:GWS_AddStandardResponseFavorite|AddStandardResponseFavorite]]
 +
** [[Documentation:HTCC:API:GWS_DeleteStandardResponseFavorite|DeleteStandardResponseFavorite]]
 +
** [[Documentation:HTCC:API:GWS_DeleteAllStandardResponseFavorites|DeleteAllStandardResponseFavorites]]
 +
** [[Documentation:HTCC:API:GWS_GetDocumentStandardResponse|GetDocumentStandardResponse]]
  
 +
* '''Chat API'''
 +
** [[Documentation:HTCC:API:ChatAddAttachment|AddAttachment]]
 +
** [[Documentation:HTCC:API:ChatGetAttachment|GetAttachment]]
 +
** [[Documentation:HTCC:API:ChatRemoveAttachment|RemoveAttachment]]
 +
** [[Documentation:HTCC:API:ChatUploadFile|UploadFile]]
 +
** [[Documentation:HTCC:API:ChatDeleteFile|DeleteFile]]
 +
** [[Documentation:HTCC:API:ChatGetAgentInteractions|GetAgentInteractions]]
  
−
The following updates have been made in Web Services and Applications version 8.5.201.18:
+
The following updates have been made in Web Services and Applications version 8.5.201.29:
  
−
'''Chat API'''
+
* '''Workbin API'''
 +
** [[Documentation:HTCC:API:WorkbinGetGWContent|GetGroupWorkbinContent]]
 +
** [[Documentation:HTCC:API:WorkbinSubscribingToGWNotif|Subscribe to Group Workbin Notifications]]
 +
** [[Documentation:HTCC:API:WorkbinUnsubscribingFromGWNotif|Unsubscribe from Group Workbin Notifications]]
 +
** [[Documentation:HTCC:API:WorkbinGetWorkbins|GetWorkbins]]
  
−
* [[Documentation:HTCC:API:ChatGetAgentInteractions|GetAgentInteractions]]
+
The following updates have been made in Web Services and Applications version 8.5.201.18:
  
 +
* '''Chat API'''
 +
** [[Documentation:HTCC:API:ChatGetAgentInteractions|GetAgentInteractions]]
  
 
[[Category:V:HTCC:8.5.2]]
 
[[Category:V:HTCC:8.5.2]]

Latest revision as of 18:18, April 27, 2018

New and updated configuration options and API operations

After migrating your Web Services and Applications deployment, review the list of added or updated configuration and API options to decide if you want to maintain the default state of the options or modify them to match your deployment requirements.

Web Services and Applications deployment update

Web Services and Applications version 8.5.201.41 introduces an important update to the serverSettings section of the application.yaml file. The updateOnStartup section is introduced. This update changes the previous behavior where settings were automatically updated on startup. To ensure that your deployment's configuration settings are automatically updated on startup, change the updateOnStartup settings on each Web Services and Applications node as follows: 

updateOnStartup:
        statistics: true
        opsCredentials: true
        features: true

For more information, see Server settings.

Workspace Web Edition configuration option updates

The following configuration options have been added or updated in Web Services and Applications version 8.5.202.XX:

The following configuration options have been added or updated in Web Services and Applications version 8.5.202.23:

The following configuration options have been added or updated in Web Services and Applications version 8.5.202.04:

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.92:

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.84:

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.76:

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.68:

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.61:

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.50:

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.41:

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.29:

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.18:

Gplus Adapters configuration option updates

The following configuration options have been added or updated in Web Services and Applications version 8.5.202.XX:

The following configuration options have been added or updated in Web Services and Applications version 8.5.202.23:

The following configuration options have been added or updated in Web Services and Applications version 8.5.202.04:

The following configuration option has been updated in Web Services and Applications version 8.5.201.92:

The following configuration options have been updated in Web Services and Applications version 8.5.201.84:

The following configuration option has been updated in Web Services and Applications version 8.5.201.76:

The following configuration options have been updated in Web Services and Applications version 8.5.201.68:

No configuration options have been added or updated in Web Services and Applications version 8.5.201.61.

No configuration options have been added or updated in Web Services and Applications version 8.5.201.50.

The following configuration option has been added or updated in Web Services and Applications version 8.5.201.41:

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.29:

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.18:

Web Services API updates

The following updates have been made in Web Services and Applications version 8.5.202.XX:


The following updates have been made in Web Services and Applications version 8.5.202.23:

The following updates have been made in Web Services and Applications version 8.5.202.04:

No updates have been made in Web Services and Applications version 8.5.201.92.

No updates have been made in Web Services and Applications version 8.5.201.84.

The following updates have been made in Web Services and Applications version 8.5.201.76:

The following updates have been made in Web Services and Applications version 8.5.201.68:

The following updates have been made in Web Services and Applications version 8.5.201.61:

The following updates have been made in Web Services and Applications version 8.5.201.50:

The following updates have been made in Web Services and Applications version 8.5.201.41:

The following updates have been made in Web Services and Applications version 8.5.201.29:

The following updates have been made in Web Services and Applications version 8.5.201.18:

This page was last edited on April 27, 2018, at 18:18.
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