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= New and updated configuration options and API operations=
 
  
 +
=New and updated configuration options and API operations=
 
After migrating your Web Services and Applications deployment, review the list of added or updated configuration and API options to decide if you want to maintain the default state of the options or modify them to match your deployment requirements.
 
After migrating your Web Services and Applications deployment, review the list of added or updated configuration and API options to decide if you want to maintain the default state of the options or modify them to match your deployment requirements.
  
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{{Chgbar_open}}
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{{AnchorDiv|DeployUpdate}}
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{{AnchorDiv|TokenizerUpdate}}
 
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==Enabling the use of the underscore ("_") as tokenizer for Team Communicator searches==
 
  
−
In release 8.5.201.68, the underscore character ("_") can now be recognized as a tokenizer in Team Communicator searches for agent, agent group, virtual agent group, interaction queue, routing point, and skill targets.
 
  
−
To enable the new functionality:
+
==Web Services and Applications deployment update==
−
 
+
<!--
−
# Upgrade your deployment to 8.5.201.68 using one of the following procedures:
+
<font color="#B24DE7">'''HTCC-31184''' Propose to have new/updated options in the table (See the table below). Later we can add all other option changes to this table. Also can Add component column for so we can have one table for GWS, WWE, G+ Adapters. What do you think?   </font>
−
#* [[Documentation:HTCC:MIG:UpgradeFrom09|Upgrading from 8.5.201.09 to 8.5.201.68]]
 
−
#* [[Documentation:HTCC:MIG:UpgradeFrom18|Upgrading from 8.5.201.18 to 8.5.201.68]]
 
−
#* [[Documentation:HTCC:MIG:UpdgradeFrom29plus|Upgrading from 8.5.201.29 to 8.5.201.68]]
 
−
#* [[Documentation:HTCC:MIG:UpdgradeFrom41_50|Upgrading from 8.5.201.41and 8.5.201.50 to 8.5.201.68]]
 
−
#* [[Documentation:HTCC:MIG:UpdgradeFrom61|Upgrading from 8.5.201.61 to 8.5.201.68]]
 
−
# Use the following API method to reset and recreate ElasticSearch indexes:
 
−
<source lang="text">POST .../api/v2/ops/elastic-search
 
−
{
 
−
  "operationName":"ForceIndex",  
 
−
  "indexName":"Core",  
 
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  "purgeOld": true,
 
−
   "contactCenterId": %cc_id%
 
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}
 
−
</source>
 
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{{Chgbar_close}}
 
  
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{{AnchorDiv|DeployUpdate}}
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{|  
−
 
+
|+ '''Option Changes in Web Services 8.5.2'''
−
==Web Services and Applications deployment update==
+
! '''Current <br> Option Name'''
 +
! '''Section'''
 +
! '''Type of <br> Change'''
 +
! '''Release #'''
 +
! '''Comments'''
 +
|-
 +
| [[Documentation:HTCC:Dep:HTCCConfigurationOptionsReference#enableAgentWorkbinStatisticsOptimization|enableAgentWorkbinStatisticsOptimization]]
 +
| serverSettings
 +
| Added
 +
| 8.5.202.81
 +
|
 +
|-
 +
| [[Documentation:HTCC:Dep:HTCCConfigurationOptionsReference#enableIntermediateParticipantNicknameFix|enableIntermediateParticipantNicknameFix]]
 +
| serverSettings
 +
| Added
 +
| 8.5.202.81
 +
|
 +
|-
 +
| [[Documentation:HTCC:Dep:HTCCConfigurationOptionsReference#enableNotificationOnPullChat|enableNotificationOnPullChat]]
 +
| serverSettings
 +
| Added
 +
| 8.5.202.81
 +
|
 +
|-
 +
| [[Documentation:HTCC:Dep:HTCCConfigurationOptionsReference#enableJoinOnPullChat|enableJoinOnPullChat]]
 +
| serverSettings
 +
| Added
 +
| 8.5.202.81
 +
| 
 +
|-
 +
| [[Documentation:HTCC:Dep:HTCCConfigurationOptionsReference#requestTakeSnapshotTimeout|requestTakeSnapshotTimeout]]
 +
| serverSettings
 +
| Added
 +
| 8.5.202.81
 +
|
 +
|} -->
  
 
Web Services and Applications version 8.5.201.41 introduces an important update to the '''serverSettings''' section of the '''application.yaml''' file. The '''updateOnStartup''' section is introduced. This update changes the previous behavior where settings were automatically updated on startup. To ensure that your deployment's configuration settings are automatically updated on startup, change the '''updateOnStartup''' settings on each Web Services and Applications node as follows:
 
Web Services and Applications version 8.5.201.41 introduces an important update to the '''serverSettings''' section of the '''application.yaml''' file. The '''updateOnStartup''' section is introduced. This update changes the previous behavior where settings were automatically updated on startup. To ensure that your deployment's configuration settings are automatically updated on startup, change the '''updateOnStartup''' settings on each Web Services and Applications node as follows:
Line 43: Line 60:
 
==Workspace Web Edition configuration option updates==
 
==Workspace Web Edition configuration option updates==
  
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The following configuration options have been added or updated in Web Services and Applications version 8.5.202.XX:
 +
* [[Options:Web_Services_and_Applications:interaction-workspace:privilege-teamlead-can-monitor-routing-point|privilege.teamlead.can-monitor-routing-point]]
 +
* [[Options:Web_Services_and_Applications:interaction-workspace:teamlead-monitorable-routing-points|teamlead.monitorable-routing-points]]
 +
* [[Options:Web_Services_and_Applications:interaction-workspace:voice-caller-id-key-name|voice.caller-id.key-name]]
 +
The following configuration options have been added or updated in Web Services and Applications version 8.5.202.23:
 +
* [[Options:Web_Services_and_Applications:interaction-workspace:permissions-agent-group-exclude|permissions-agent-group-exclude]]
 +
* [[Options:Web_Services_and_Applications:interaction-workspace:permissions-agent-group-restrict|permissions-agent-group-restrict]]
 +
* [[Options:Web_Services_and_Applications:interaction-workspace:privilege-SRL-can-quick-search|privilege-SRL-can-quick-search]]
 +
* [[Options:Web_Services_and_Applications:interaction-workspace:service-client-api-block-markdone-timeout|service-client-api-block-markdone-timeout]]
 +
* [[Options:Web_Services_and_Applications:interaction-workspace:statistics-gadget-statistics|statistics-gadget-statistics]]
 +
* [[Options:Web_Services_and_Applications:interaction-workspace:statistics-gadget-statistics-max-size|statistics-gadget-statistics-max-size]]
 +
 +
The following configuration options have been added or updated in Web Services and Applications version 8.5.202.04:
 +
* [[Documentation:HTCC:IWWDep:Voice#privilege.voice.can-answer-call|privilege.voice.can-answer-call]]
 +
* [[Documentation:HTCC:IWWDep:Voice#voice.use-caller-id-display-name|voice.use-caller-id-display-name]]
 +
* [[Documentation:HTCC:IWWDep:AgentStatus#privilege.mychannels.pending-state.can-use|privilege.mychannels.pending-state.can-use]]
 +
* [[Documentation:HTCC:IWWDep:Email#email.inline-forward-header|email.inline-forward-header]]
 +
* [[Documentation:HTCC:IWWDep:Email#email.inline-forward-prefix|email.inline-forward-prefix]]
 +
* [[Documentation:HTCC:IWWDep:Email#email.inline-forward-queue|email.inline-forward-queue]]
 +
* [[Documentation:HTCC:IWWDep:Email#email.quote-header|email.quote-header]]
 +
* [[Documentation:HTCC:IWWDep:Email#privilege.email.can-inline-forward|privilege.email.can-inline-forward]]
 +
* [[Documentation:HTCC:IWWDep:Contact#privilege.contact.can-inline-forward.email.from-history|privilege.contact.can-inline-forward.email.from-history]]
 +
* [[Documentation:HTCC:IWWDep:TeamCommunicator#teamcommunicator.permissions.agent-group.exclude|teamcommunicator.permissions.agent-group.exclude]]
 +
* [[Documentation:HTCC:IWWDep:TeamCommunicator#teamcommunicator.permissions.agent.exclude-from-agent-groups|teamcommunicator.permissions.agent.exclude-from-agent-groups]]
 +
* [[Documentation:HTCC:IWWDep:TeamCommunicator#teamcommunicator.permissions.agent.restrict-to-agent-groups|teamcommunicator.permissions.agent.restrict-to-agent-groups]]
 +
* [[Documentation:HTCC:IWWDep:LoginVoice#login.voice.nb-dn-less-phone-number-stored|login.voice.nb-dn-less-phone-number-stored]]
 +
* [[Documentation:HTCC:IWWDep:LoginVoice#login.voice.prompt-dn-less-phone-number.enable-dynamic-dn|login.voice.prompt-dn-less-phone-number.enable-dynamic-dn]]
 +
 
 +
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.92:
 +
* [[Documentation:HTCC:IWWDep:Outbound#privilege.outbound.push-preview.can-use|privilege.outbound.push-preview.can-use]]
 +
* [[Documentation:HTCC:IWWDep:Editor#editor.fonts|editor.fonts]]
 +
* [[Documentation:HTCC:IWWDep:Editor#editor.font-sizes|editor.font-sizes]]
 +
* [[Documentation:HTCC:IWWDep:Editor#editor.default-font|editor.default-font]]
 +
* [[Documentation:HTCC:IWWDep:Editor#editor.default-font-size|editor.default-font-size]]
 +
 
 +
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.84:
 +
* [[Documentation:HTCC:IWWDep:Contact#contact.history.media-filters|contact.history.media-filters]]
 +
* [[Documentation:HTCC:IWWDep:ActiveRecording#privilege.active-recording.can-pause|privilege.active-recording.can-pause]]
 +
* [[Documentation:HTCC:IWWDep:ActiveRecording#privilege.active-recording.can-monitor-recording|privilege.active-recording.can-monitor-recording]]
 +
* [[Documentation:HTCC:IWWDep:KPI#kpi.displayed-kpis|kpi.displayed-kpis]]
 +
* [[Documentation:HTCC:IWWDep:Voice#voice.auto-answer.is-enabled-on-already-in-call|voice.auto-answer.is-enabled-on-already-in-call]]
 +
* [[Documentation:HTCC:IWWDep:Voice#voice.cancel-after-call-work-on-business-call|voice.cancel-after-call-work-on-business-call]]
 +
 
 +
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.76:
 +
* [[Documentation:HTCC:IWWDep:Email#email.from-addresses|email.from-addresses]]
 +
* [[Documentation:HTCC:IWWDep:LoginVoice#login.workmode|login.workmode]]
 +
* [[Documentation:HTCC:IWWDep:AgentStatus#agent-status.ready-workmode|agent-status.ready-workmode]]
 +
* [[Documentation:HTCC:IWWDep:Toast#toast.window-title|toast.window-title]]
 +
 
 
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.68:
 
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.68:
−
 
 
* [[Documentation:HTCC:IWWDep:SIPEndpoint#privilege.sipendpoint.can-use|privilege.sipendpoint.can-use]]
 
* [[Documentation:HTCC:IWWDep:SIPEndpoint#privilege.sipendpoint.can-use|privilege.sipendpoint.can-use]]
 
* [[Documentation:HTCC:IWWDep:SIPEndpoint#privilege.sipendpoint.can-change-microphone-volume|privilege.sipendpoint.can-change-microphone-volume]]
 
* [[Documentation:HTCC:IWWDep:SIPEndpoint#privilege.sipendpoint.can-change-microphone-volume|privilege.sipendpoint.can-change-microphone-volume]]
Line 58: Line 122:
 
* [[Documentation:HTCC:IWWDep:SIPEndpoint#sipendpoint.max-failed-ping|sipendpoint.max-failed-ping]]
 
* [[Documentation:HTCC:IWWDep:SIPEndpoint#sipendpoint.max-failed-ping|sipendpoint.max-failed-ping]]
 
* [[Documentation:HTCC:IWWDep:SIPEndpoint#sipendpoint.transport-protocol|sipendpoint.transport-protocol]]
 
* [[Documentation:HTCC:IWWDep:SIPEndpoint#sipendpoint.transport-protocol|sipendpoint.transport-protocol]]
−
* [[Documentation:HTCC:IWWDep:Email#privilege.email.can-mark-done|privilege.email.can-mark-done]]
+
* [[Documentation:HTCC:IWWDep:StandardResponse:{{PONYDOCSVERSION}}#SRcustomFieldCode|">standard-response.field.<[Agent.]CustomFieldCode>]]
−
* [[Documentation:HTCC:IWWDep:StandardResponse#SRcustomFieldCode|standard-response.field.''Agent''.''CustomFieldCode'']]
+
* [[Documentation:HTCC:IWWDep:Voice#voice.hold-active-call-on-make-call|voice.hold-active-call-on-make-call]]
−
 
 
−
{{Chgbar_close}}
 
  
 
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.61:
 
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.61:
  
 
* [[Documentation:HTCC:IWWDep:Accessibility#accessibility.focus-on-interaction-toast|accessibility.focus-on-interaction-toast]]
 
* [[Documentation:HTCC:IWWDep:Accessibility#accessibility.focus-on-interaction-toast|accessibility.focus-on-interaction-toast]]
−
* [[Documentation:HTCC:IWWDep:Accessibility#accessibility.media-type.focus-on-interaction-toast|accessibility.<media-type>.focus-on-interaction-toast]]
+
* [[Documentation:HTCC:IWWDep:Accessibility#accessibility.media-type.focus-on-interaction-toast|.focus-on-interaction-toast">accessibility.<media-type>.focus-on-interaction-toast</media-type>]]
 
* [[Documentation:HTCC:IWWDep:Contact#contact.history-default-time-filter-main|contact.history-default-time-filter-main]]
 
* [[Documentation:HTCC:IWWDep:Contact#contact.history-default-time-filter-main|contact.history-default-time-filter-main]]
 
* [[Documentation:HTCC:IWWDep:Contact#contact.myhistory-default-time-filter-main|contact.myhistory-default-time-filter-main]]
 
* [[Documentation:HTCC:IWWDep:Contact#contact.myhistory-default-time-filter-main|contact.myhistory-default-time-filter-main]]
−
* [[Documentation:HTCC:IWWDep:Contact#contact.ucs-interaction.media-type.enable-create|contact.ucs-interaction.<media-type>.enable-create]]
+
* [[Documentation:HTCC:IWWDep:Contact#contact.ucs-interaction.media-type.enable-create|.enable-create">contact.ucs-interaction.<media-type>.enable-create</media-type>]]
 
* [[Documentation:HTCC:IWWDep:Contact#privilege.contact.can-open.email.from-history|privilege.contact.can-open.email.from-history]]
 
* [[Documentation:HTCC:IWWDep:Contact#privilege.contact.can-open.email.from-history|privilege.contact.can-open.email.from-history]]
−
* [[Documentation:HTCC:IWWDep:Contact#privilege.contact.can-open.media-type.from-history|privilege.contact.can-open.<media-type>.from-history]]
+
* [[Documentation:HTCC:IWWDep:Contact#privilege.contact.can-open.media-type.from-history|.from-history">privilege.contact.can-open.<media-type>.from-history</media-type>]]
 
* [[Documentation:HTCC:IWWDep:ContactCenterStatistics#statistics.routing-points|statistics.routing-points]]
 
* [[Documentation:HTCC:IWWDep:ContactCenterStatistics#statistics.routing-points|statistics.routing-points]]
 
* [[Documentation:HTCC:IWWDep:Email#privilege.email.can-decline|privilege.email.can-decline]]
 
* [[Documentation:HTCC:IWWDep:Email#privilege.email.can-decline|privilege.email.can-decline]]
Line 77: Line 139:
 
* [[Documentation:HTCC:IWWDep:LoginVoice#login.store-recent-place|login.store-recent-place]]
 
* [[Documentation:HTCC:IWWDep:LoginVoice#login.store-recent-place|login.store-recent-place]]
 
* [[Documentation:HTCC:IWWDep:Views#views.MyWorkspaceRegion.order|views.MyWorkspaceRegion.order]]
 
* [[Documentation:HTCC:IWWDep:Views#views.MyWorkspaceRegion.order|views.MyWorkspaceRegion.order]]
−
*[[Documentation:HTCC:IWWDep:ConfigurationOptionsForGWE#webme.useSecuredHistoryAPI|webme.useSecuredHistoryAPI]]
+
* [[Documentation:HTCC:IWWDep:ConfigurationOptionsForGWE#webme.useSecuredHistoryAPI|webme.useSecuredHistoryAPI]]
 
* [[Documentation:HTCC:IWWDep:Workitem#privilege.workitem-channels.can-use|privilege.workitem-channels.can-use]]
 
* [[Documentation:HTCC:IWWDep:Workitem#privilege.workitem-channels.can-use|privilege.workitem-channels.can-use]]
−
* [[Documentation:HTCC:IWWDep:Workitem#CanDecline|privilege.<media-type>.can-decline]]
+
* [[Documentation:HTCC:IWWDep:Workitem#CanDecline|.can-decline">privilege.<media-type>.can-decline</media-type>]]
−
* [[Documentation:HTCC:IWWDep:Workitem#CanMarkDone|privilege.<media-type>.can-mark-done]]
+
* [[Documentation:HTCC:IWWDep:Workitem#CanMarkDone|.can-mark-done">privilege.<media-type>.can-mark-done</media-type>]]
−
* [[Documentation:HTCC:IWWDep:Workitem#CanMoveToWorkbin|privilege.<media-type>.can-move-to-workbin]]
+
* [[Documentation:HTCC:IWWDep:Workitem#CanMoveToWorkbin|.can-move-to-workbin">privilege.<media-type>.can-move-to-workbin</media-type>]]
−
* [[Documentation:HTCC:IWWDep:Workitem#CanOneStepTransfer|privilege.<media-type>.can-one-step-transfer]]
+
* [[Documentation:HTCC:IWWDep:Workitem#CanOneStepTransfer|.can-one-step-transfer">privilege.<media-type>.can-one-step-transfer</media-type>]]
−
* [[Documentation:HTCC:IWWDep:Workitem#CanSetDisp|privilege.<media-type>.can-set-interaction-disposition]]
+
* [[Documentation:HTCC:IWWDep:Workitem#CanSetDisp|.can-set-interaction-disposition">privilege.<media-type>.can-set-interaction-disposition</media-type>]]
 
* [[Documentation:HTCC:IWWDep:Workitem#openmedia.workitem-channels|openmedia.workitem-channels]]
 
* [[Documentation:HTCC:IWWDep:Workitem#openmedia.workitem-channels|openmedia.workitem-channels]]
−
* [[Documentation:HTCC:IWWDep:Workitem#AutoAnswer|<media-type>.auto-answer]]
+
* [[Documentation:HTCC:IWWDep:Workitem#AutoAnswer|.auto-answer"><media-type>.auto-answer</media-type>]]
−
* [[Documentation:HTCC:IWWDep:Workitem#PromptForDone|<media-type>.prompt-for-done]]
+
* [[Documentation:HTCC:IWWDep:Workitem#PromptForDone|.prompt-for-done"><media-type>.prompt-for-done</media-type>]]
−
* [[Documentation:HTCC:IWWDep:Workitem#RingingBell|<media-type>.ringing-bell]]
+
* [[Documentation:HTCC:IWWDep:Workitem#RingingBell|.ringing-bell"><media-type>.ringing-bell</media-type>]]
−
* [[Documentation:HTCC:IWWDep:Workitem#Queue|intercommunication.<media-type>.queue]]
+
* [[Documentation:HTCC:IWWDep:Workitem#Queue|.queue">intercommunication.<media-type>.queue</media-type>]]
−
* [[Documentation:HTCC:IWWDep:Workitem#RoutingBasedActions|intercommunication.<media-type>.routing-based-actions]]
+
* [[Documentation:HTCC:IWWDep:Workitem#RoutingBasedActions|.routing-based-actions">intercommunication.<media-type>.routing-based-actions</media-type>]]
−
* [[Documentation:HTCC:IWWDep:Workitem#RoutingBasedTargets|intercommunication.<media-type>.routing-based-targets]]
+
* [[Documentation:HTCC:IWWDep:Workitem#RoutingBasedTargets|.routing-based-targets">intercommunication.<media-type>.routing-based-targets</media-type>]]
−
* [[Documentation:HTCC:IWWDep:Workitem#InProgress|workbin.<media-type>.in-progress]]
+
* [[Documentation:HTCC:IWWDep:Workitem#InProgress|.in-progress">workbin.<media-type>.in-progress</media-type>]]
−
* [[Documentation:HTCC:IWWDep:Workitem#InProgDisplayedColumns|workbin.<media-type>.in-progress.displayed-columns]]
+
* [[Documentation:HTCC:IWWDep:Workitem#InProgDisplayedColumns|.in-progress.displayed-columns">workbin.<media-type>.in-progress.displayed-columns</media-type>]]
  
 
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.50:
 
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.50:
Line 99: Line 161:
 
* [[Documentation:HTCC:IWWDep:Contact#contact.all-interactions-displayed-columns|contact.all-interactions-displayed-columns]]
 
* [[Documentation:HTCC:IWWDep:Contact#contact.all-interactions-displayed-columns|contact.all-interactions-displayed-columns]]
 
* [[Documentation:HTCC:IWWDep:Contact#contact.all-interactions-quick-search-attributes|contact.all-interactions-quick-search-attributes]]
 
* [[Documentation:HTCC:IWWDep:Contact#contact.all-interactions-quick-search-attributes|contact.all-interactions-quick-search-attributes]]
−
 
 
* [[Documentation:HTCC:IWWDep:Contact#contact.date-search-types|contact.date-search-types]]
 
* [[Documentation:HTCC:IWWDep:Contact#contact.date-search-types|contact.date-search-types]]
 
* [[Documentation:HTCC:IWWDep:Contact#contact.history-search-attributes|contact.history-search-attributes]]
 
* [[Documentation:HTCC:IWWDep:Contact#contact.history-search-attributes|contact.history-search-attributes]]
Line 117: Line 178:
 
* [[Documentation:HTCC:IWWDep:ServiceClientAPI#service-client-api.rate-limit.service-name|service-client-api.rate-limit.service-name]]
 
* [[Documentation:HTCC:IWWDep:ServiceClientAPI#service-client-api.rate-limit.service-name|service-client-api.rate-limit.service-name]]
 
* [[Documentation:HTCC:IWWDep:Voice#voice.enable-dtmf-tone|voice.enable-dtmf-tone]]
 
* [[Documentation:HTCC:IWWDep:Voice#voice.enable-dtmf-tone|voice.enable-dtmf-tone]]
−
 
  
 
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.41:
 
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.41:
Line 125: Line 185:
 
* [[Documentation:HTCC:IWWDep:Accessibility#accessibility.visual-impairment-profile|accessibility.visual-impairment-profile]]  
 
* [[Documentation:HTCC:IWWDep:Accessibility#accessibility.visual-impairment-profile|accessibility.visual-impairment-profile]]  
 
* [[Documentation:HTCC:IWWDep:ContactCenterStatistics#statistics.refresh-time|statistics.refresh-time]]  
 
* [[Documentation:HTCC:IWWDep:ContactCenterStatistics#statistics.refresh-time|statistics.refresh-time]]  
−
*[[Documentation:HTCC:IWWDep:Accessibility#keyboard.shortcut.interaction.next|keyboard.shortcut.interaction.next]]  
+
* [[Documentation:HTCC:IWWDep:Accessibility#keyboard.shortcut.interaction.next|keyboard.shortcut.interaction.next]]  
 
* [[Documentation:HTCC:IWWDep:Accessibility#shortcutPrevious|keyboard.shortcut.interaction.previous]]  
 
* [[Documentation:HTCC:IWWDep:Accessibility#shortcutPrevious|keyboard.shortcut.interaction.previous]]  
 
* [[Documentation:HTCC:IWWDep:Accessibility#shortcutLastError|keyboard.shortcut.jump-to-last-error ]]  
 
* [[Documentation:HTCC:IWWDep:Accessibility#shortcutLastError|keyboard.shortcut.jump-to-last-error ]]  
Line 131: Line 191:
 
* [[Documentation:HTCC:IWWDep:Interaction#interaction.disposition.cache-timeout-delay|interaction.disposition.cache-timeout-delay ]]  
 
* [[Documentation:HTCC:IWWDep:Interaction#interaction.disposition.cache-timeout-delay|interaction.disposition.cache-timeout-delay ]]  
 
* [[Documentation:HTCC:IWWDep:WebRTC#web-rtc.identifier.x-last-digit-displayed|web-rtc.identifier.x-last-digit-displayed]]  
 
* [[Documentation:HTCC:IWWDep:WebRTC#web-rtc.identifier.x-last-digit-displayed|web-rtc.identifier.x-last-digit-displayed]]  
−
 
  
 
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.29:
 
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.29:
Line 145: Line 204:
 
* [[Documentation:HTCC:IWWDep:Rebranding#rebranding.product-version|rebranding.product-version]]
 
* [[Documentation:HTCC:IWWDep:Rebranding#rebranding.product-version|rebranding.product-version]]
 
* [[Documentation:HTCC:IWWDep:Rebranding#rebranding.company-favicon|rebranding.company-favicon]]
 
* [[Documentation:HTCC:IWWDep:Rebranding#rebranding.company-favicon|rebranding.company-favicon]]
−
 
  
 
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.18:
 
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.18:
Line 159: Line 217:
  
 
==Gplus Adapters configuration option updates==
 
==Gplus Adapters configuration option updates==
 +
The following configuration options have been added or updated in Web Services and Applications version 8.5.202.XX:
 +
* [[Documentation:HTCC:IWWDep:GPAConfig#screenpop.openmedia.on-invite|screenpop.openmedia.on-invite]]
 +
* [[Documentation:HTCC:IWWDep:GPAConfig#salesforce.keep-session-alive|salesforce.keep-session-alive]]
 +
* [[Documentation:HTCC:IWWDep:GPAConfig#salesforce.chat.transcript-custom-field-name|salesforce.chat.transcript-custom-field-name]]
  
−
{{Chgbar_open}}
+
The following configuration options have been added or updated in Web Services and Applications version 8.5.202.23:
−
The following configuration options has been updated in in Web Services and Applications version 8.5.201.68:
+
* [[Documentation:HTCC:IWWDep:GPAConfig#screenpop.enable-for-consult|screenpop.enable-for-consult]]
  
 +
The following configuration options have been added or updated in Web Services and Applications version 8.5.202.04:
 +
* [[Documentation:HTCC:IWWDep:GPAConfig#screenpop.email.on-invite|screenpop.email.on-invite]]
 +
* [[Documentation:HTCC:IWWDep:GPAConfig#statistics.badge-resource|statistics.badge-resource]]
 +
* [[Documentation:HTCC:IWWDep:GPAConfig#statistics.badge-statistic|statistics.badge-statistic]]
 +
 +
The following configuration option has been updated in Web Services and Applications version 8.5.201.92:
 +
* [[Documentation:HTCC:IWWDep:GPAConfig#screenpop.chat.on-invite|screenpop.chat.on-invite]]
 +
 +
The following configuration options have been updated in Web Services and Applications version 8.5.201.84:
 +
* [[Documentation:HTCC:IWWDep:GPAConfig#login.default-view|login.default-view]]
 +
* [[Documentation:HTCC:IWWDep:GPAConfig#statistics.allow-footer-view|statistics.allow-footer-view]]
 +
 +
The following configuration option has been updated in Web Services and Applications version 8.5.201.76:
 +
* [[Documentation:HTCC:IWWDep:ActiveRecording#privilege.active-recording.can-use|privilege.active-recording.can-use]]
 +
 +
The following configuration options have been updated in Web Services and Applications version 8.5.201.68:
 
* [[Documentation:HTCC:IWWDep:GPAConfig#privilege.password.can-change|privilege.password.can-change]]
 
* [[Documentation:HTCC:IWWDep:GPAConfig#privilege.password.can-change|privilege.password.can-change]]
 
* [[Documentation:HTCC:IWWDep:Voice#privilege.voice.can-show-hold-duration|privilege.voice.can-show-hold-duration]]
 
* [[Documentation:HTCC:IWWDep:Voice#privilege.voice.can-show-hold-duration|privilege.voice.can-show-hold-duration]]
−
{{Chgbar_close}}
 
−
 
−
The following configuration options has been updated in in Web Services and Applications version 8.5.201.61:
 
  
−
* [[Documentation:HTCC:IWWDep:ContactCenterStatistics#privilege.dashboard.can-use|privilege.dashboard.can-use]]
+
No configuration options have been added or updated in Web Services and Applications version 8.5.201.61.
  
 
No configuration options have been added or updated in Web Services and Applications version 8.5.201.50.
 
No configuration options have been added or updated in Web Services and Applications version 8.5.201.50.
  
−
 
+
The following configuration option has been added or updated in Web Services and Applications version 8.5.201.41:
−
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.41:
 
−
 
 
 
* [[Documentation:HTCC:IWWDep:GPAConfig#privilege.add-contact.can-use|privilege.add-contact.can-use]]
 
* [[Documentation:HTCC:IWWDep:GPAConfig#privilege.add-contact.can-use|privilege.add-contact.can-use]]
−
 
  
 
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.29:
 
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.29:
−
 
 
* [[Documentation:HTCC:IWWDep:GPAConfig#feedback.submit-after-disconnect|feedback.submit-after-disconnect]]
 
* [[Documentation:HTCC:IWWDep:GPAConfig#feedback.submit-after-disconnect|feedback.submit-after-disconnect]]
−
* [[Documentation:HTCC:IWWDep:GPAConfig#templatesSalesforceOption|templates.salesforce.<interaction type>.<salesforce argument>]]
+
* [[Documentation:HTCC:IWWDep:GPAConfig#templatesSalesforceOption|.<salesforce%20argument>">templates.salesforce.<interaction type="">.<salesforce argument=""></salesforce></interaction>]]
 
* [[Documentation:HTCC:IWWDep:GPAConfig#VoiceNoteKeyName|voice-note.key-name]]
 
* [[Documentation:HTCC:IWWDep:GPAConfig#VoiceNoteKeyName|voice-note.key-name]]
−
 
  
 
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.18:
 
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.18:
−
 
 
* [[Documentation:HTCC:IWWDep:GPAConfig#salesforce.chat.enable-object-association-tracking|salesforce.chat.enable-object-association-tracking]]
 
* [[Documentation:HTCC:IWWDep:GPAConfig#salesforce.chat.enable-object-association-tracking|salesforce.chat.enable-object-association-tracking]]
 
* [[Documentation:HTCC:IWWDep:GPAConfig#salesforce.email.include-body-in-desc|salesforce.email.include-body-in-desc]]
 
* [[Documentation:HTCC:IWWDep:GPAConfig#salesforce.email.include-body-in-desc|salesforce.email.include-body-in-desc]]
Line 193: Line 262:
  
 
==Web Services API updates==
 
==Web Services API updates==
−
{{Chgbar_open}}
+
The following updates have been made in Web Services and Applications version 8.5.202.XX:
−
The following updates have been made in Web Services and Applications version 8.5.201.68:
+
* '''ServiceAPI'''
 +
** [[Documentation:HTCC:API:ServiceConfigurations|Configuration]]
 +
* '''Voice API'''
 +
** [[Documentation:HTCC:API:CallsDeviceResource:{{PONYDOCSVERSION}}|Device Resource]]
 +
** [[Documentation:HTCC:API:SupervisorListenIn|SupervisorListenIn]]
 +
** [[Documentation:HTCC:API:SupervisorCoach|SupervisorCoach]]
 +
** [[Documentation:HTCC:API:SupervisorBargeIn|SupervisorBargeIn]]
 +
* Configuration Options
 +
** '''[[Documentation:HTCC:Dep:HTCCConfigurationOptionsReference#enableRPMonitoring|enableRPMonitoring]]''' option
 +
** '''[[Documentation:HTCC:Dep:HTCCConfigurationOptionsReference#useEmployeeIdAsAgentLoginForSIPCluster|useEmployeeIdAsAgentLoginForSIPCluster]]''' option
 +
 
 +
The following updates have been made in Web Services and Applications version 8.5.202.23:
 +
* '''Contacts API'''
 +
** [[Documentation:HTCC:API:ContactsGetContacts|Get contacts]]
 +
 
 +
* '''ServiceAPI'''
 +
** [[Documentation:HTCC:API:ServiceRuntime|Runtime]]
 +
 
 +
The following updates have been made in Web Services and Applications version 8.5.202.04:
 +
* '''Voice API'''
 +
** [[Documentation:HTCC:API:StartContactCenterSession|StartContactCenterSession]]
 +
 
 +
* '''Chat API'''
 +
** [[Documentation:HTCC:API:ChatRemoveParticipantFromConference|RemoveParticipantFromConference]]
 +
 
 +
* '''Workbin API'''
 +
** [[Documentation:HTCC:API:WorkbinRequestStats|WorkbinRequestStats]]
 +
** [[Documentation:HTCC:API:WorkbinRequestAgentStats|WorkbinRequestAgentStats]]
 +
 
 +
No updates have been made in Web Services and Applications version 8.5.201.92.
 +
 
 +
No updates have been made in Web Services and Applications version 8.5.201.84.
 +
 
 +
The following updates have been made in Web Services and Applications version 8.5.201.76:
 +
 
 +
* '''Chat API'''
 +
** [[Documentation:HTCC:API:ChatSendNicknameUpdatedNotice|SendNicknameUpdatedNotice]]
 +
** [[Documentation:HTCC:API:ChatSingleStepTransfer|Transfer]]
 +
** [[Documentation:HTCC:API:ChatComplete|Complete]]
 +
** [[Documentation:HTCC:API:ChatLeave|Leave]]
 +
** [[Documentation:HTCC:API:ChatSendToAgents|SendToAgents]]
 +
** [[Documentation:HTCC:API:ChatSend|SendMessage]]
  
−
* [[Documentation:HTCC:API:StartContactCenterSession|StartContactCenterSession]]
+
* '''Voice API'''
−
* [[Documentation:HTCC:API:InternalConfigAPI|InternalConfigAPI]]
+
** [[Documentation:HTCC:API:StartContactCenterSession|StartContactCenterSession]]
−
* [[Documentation:HTCC:API:GWS_RenderStandardResponse|GWS_RenderStandardResponse]]
+
** [[Documentation:HTCC:API:AgentStateReady|Ready]]
  
−
{{Chgbar_close}}
+
* '''Channels API'''
 +
** [[Documentation:HTCC:API:ChannelsSetReadyChannels|Set all channels to Ready]]
  
−
The following updates have been made in Web Services and Applications version 8.5.201.61:
+
* '''Supervisor Agent State Control API'''
 +
** [[Documentation:HTCC:API:AgentStateControlReady|Ready]]
 +
** [[Documentation:HTCC:API:AgentStateControlNotReady|NotReady]]
 +
** [[Documentation:HTCC:API:AgentStateControlDoNotDisturbOff|DoNotDisturbOff]]
 +
** [[Documentation:HTCC:API:AgentStateControlDoNotDisturbOn|DoNotDisturbOn]]
 +
** [[Documentation:HTCC:API:AgentStateControlOffline|Offline]]
  
−
* [[Documentation:HTCC:API:UCSIntegrationVoice|UCS Integration with Voice API]]
+
The following updates have been made in Web Services and Applications version 8.5.201.68:
−
* [[Documentation:HTCC:API:DigitalUserEvents|Digital User Events API]]
 
  
−
The following updates have been made in Web Services and Applications version 8.5.201.50:
+
* '''Voice API'''
 +
** [[Documentation:HTCC:API:StartContactCenterSession|StartContactCenterSession]]
  
−
* [[Documentation:HTCC:Dep:HTCCConfigurationOptionsReference#enableSsl|enableSSL option]]
+
* '''[[Documentation:HTCC:API:InternalConfigAPI|Platform Configuration API]]'''
−
* [[Documentation:HTCC:API:ChannelsResource#Resource_Details|Channel Resource API]]
 
−
* [[Documentation:HTCC:API:ContactsResource#Resource_details|Contact Resource API]]
 
  
 +
* '''Standard Responses API'''
 +
** [[Documentation:HTCC:API:GWS_RenderStandardResponse|RenderStandardResponse]]
  
−
The following updates have been made in Web Services and Applications version 8.5.201.41:
+
The following updates have been made in Web Services and Applications version 8.5.201.61:
  
−
'''Standard Responses API'''
+
* '''[[Documentation:HTCC:API:UCSIntegrationVoice|UCS Integration with Voice API]]'''
  
−
* [[Documentation:HTCC:API:GWS_GetStandardResponse|GetStandardResponse]]
+
* '''[[Documentation:HTCC:API:DigitalUserEvents|Digital User Events API]]'''
−
* [[Documentation:HTCC:API:GWS_RenderStandardResponse|RenderStandardResponse]]
 
−
* [[Documentation:HTCC:API:GWS_ReportStandardResponseUsage|ReportStandardResponseUsage]]
 
−
* [[Documentation:HTCC:API:GWS_GetStandardResponseFavorites|GetStandardResponseFavorites]]
 
−
* [[Documentation:HTCC:API:GWS_AddStandardResponseFavorite|AddStandardResponseFavorite]]
 
−
* [[Documentation:HTCC:API:GWS_DeleteStandardResponseFavorite|DeleteStandardResponseFavorite]]
 
−
* [[Documentation:HTCC:API:GWS_DeleteAllStandardResponseFavorites|DeleteAllStandardResponseFavorites]]
 
−
* [[Documentation:HTCC:API:GWS_GetDocumentStandardResponse|GetDocumentStandardResponse]]
 
  
 +
The following updates have been made in Web Services and Applications version 8.5.201.50:
  
−
'''Chat API'''
+
* '''[[Documentation:HTCC:Dep:HTCCConfigurationOptionsReference#enableSsl|enableSSL]]''' option
−
 
−
* [[Documentation:HTCC:API:ChatAddAttachment|AddAttachment]]
 
−
* [[Documentation:HTCC:API:ChatGetAttachment|GetAttachment]]
 
−
* [[Documentation:HTCC:API:ChatRemoveAttachment|RemoveAttachment]]
 
−
* [[Documentation:HTCC:API:ChatUploadFile|UploadFile]]
 
−
* [[Documentation:HTCC:API:ChatDeleteFile|DeleteFile]]
 
−
* [[Documentation:HTCC:API:ChatGetAgentInteractions|GetAgentInteractions]]
 
  
 +
* '''[[Documentation:HTCC:API:ChannelsResource#Resource_Details|Channel Resource API]]'''
  
−
The following updates have been made in Web Services and Applications version 8.5.201.29:
+
* '''[[Documentation:HTCC:API:ContactsResource#Resource_details|Contact Resource API]]'''
  
−
'''Workbin API'''
+
The following updates have been made in Web Services and Applications version 8.5.201.41:
  
−
* [[Documentation:HTCC:API:WorkbinGetGWContent|GetGroupWorkbinContent]]
+
* '''Standard Responses API'''
−
* [[Documentation:HTCC:API:WorkbinSubscribingToGWNotif|Subscribe to Group Workbin Notifications]]
+
** [[Documentation:HTCC:API:GWS_GetStandardResponse|GetStandardResponse]]
−
* [[Documentation:HTCC:API:WorkbinUnsubscribingFromGWNotif|Unsubscribe from Group Workbin Notifications]]
+
** [[Documentation:HTCC:API:GWS_RenderStandardResponse|RenderStandardResponse]]
−
* [[Documentation:HTCC:API:WorkbinGetWorkbins|GetWorkbins]]
+
** [[Documentation:HTCC:API:GWS_ReportStandardResponseUsage|ReportStandardResponseUsage]]
 +
** [[Documentation:HTCC:API:GWS_GetStandardResponseFavorites|GetStandardResponseFavorites]]
 +
** [[Documentation:HTCC:API:GWS_AddStandardResponseFavorite|AddStandardResponseFavorite]]
 +
** [[Documentation:HTCC:API:GWS_DeleteStandardResponseFavorite|DeleteStandardResponseFavorite]]
 +
** [[Documentation:HTCC:API:GWS_DeleteAllStandardResponseFavorites|DeleteAllStandardResponseFavorites]]
 +
** [[Documentation:HTCC:API:GWS_GetDocumentStandardResponse|GetDocumentStandardResponse]]
  
 +
* '''Chat API'''
 +
** [[Documentation:HTCC:API:ChatAddAttachment|AddAttachment]]
 +
** [[Documentation:HTCC:API:ChatGetAttachment|GetAttachment]]
 +
** [[Documentation:HTCC:API:ChatRemoveAttachment|RemoveAttachment]]
 +
** [[Documentation:HTCC:API:ChatUploadFile|UploadFile]]
 +
** [[Documentation:HTCC:API:ChatDeleteFile|DeleteFile]]
 +
** [[Documentation:HTCC:API:ChatGetAgentInteractions|GetAgentInteractions]]
  
−
The following updates have been made in Web Services and Applications version 8.5.201.18:
+
The following updates have been made in Web Services and Applications version 8.5.201.29:
  
−
'''Chat API'''
+
* '''Workbin API'''
 +
** [[Documentation:HTCC:API:WorkbinGetGWContent|GetGroupWorkbinContent]]
 +
** [[Documentation:HTCC:API:WorkbinSubscribingToGWNotif|Subscribe to Group Workbin Notifications]]
 +
** [[Documentation:HTCC:API:WorkbinUnsubscribingFromGWNotif|Unsubscribe from Group Workbin Notifications]]
 +
** [[Documentation:HTCC:API:WorkbinGetWorkbins|GetWorkbins]]
  
−
* [[Documentation:HTCC:API:ChatGetAgentInteractions|GetAgentInteractions]]
+
The following updates have been made in Web Services and Applications version 8.5.201.18:
  
 +
* '''Chat API'''
 +
** [[Documentation:HTCC:API:ChatGetAgentInteractions|GetAgentInteractions]]
  
 
[[Category:V:HTCC:8.5.2DRAFT]]
 
[[Category:V:HTCC:8.5.2DRAFT]]

Latest revision as of 15:15, May 13, 2022

New and updated configuration options and API operations

After migrating your Web Services and Applications deployment, review the list of added or updated configuration and API options to decide if you want to maintain the default state of the options or modify them to match your deployment requirements.


Web Services and Applications deployment update

Web Services and Applications version 8.5.201.41 introduces an important update to the serverSettings section of the application.yaml file. The updateOnStartup section is introduced. This update changes the previous behavior where settings were automatically updated on startup. To ensure that your deployment's configuration settings are automatically updated on startup, change the updateOnStartup settings on each Web Services and Applications node as follows: 

updateOnStartup:
        statistics: true
        opsCredentials: true
        features: true

For more information, see Server settings.

Workspace Web Edition configuration option updates

The following configuration options have been added or updated in Web Services and Applications version 8.5.202.XX:

The following configuration options have been added or updated in Web Services and Applications version 8.5.202.23:

The following configuration options have been added or updated in Web Services and Applications version 8.5.202.04:

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.92:

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.84:

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.76:

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.68:

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.61:

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.50:

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.41:

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.29:

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.18:

Gplus Adapters configuration option updates

The following configuration options have been added or updated in Web Services and Applications version 8.5.202.XX:

The following configuration options have been added or updated in Web Services and Applications version 8.5.202.23:

The following configuration options have been added or updated in Web Services and Applications version 8.5.202.04:

The following configuration option has been updated in Web Services and Applications version 8.5.201.92:

The following configuration options have been updated in Web Services and Applications version 8.5.201.84:

The following configuration option has been updated in Web Services and Applications version 8.5.201.76:

The following configuration options have been updated in Web Services and Applications version 8.5.201.68:

No configuration options have been added or updated in Web Services and Applications version 8.5.201.61.

No configuration options have been added or updated in Web Services and Applications version 8.5.201.50.

The following configuration option has been added or updated in Web Services and Applications version 8.5.201.41:

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.29:

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.18:

Web Services API updates

The following updates have been made in Web Services and Applications version 8.5.202.XX:

The following updates have been made in Web Services and Applications version 8.5.202.23:

The following updates have been made in Web Services and Applications version 8.5.202.04:

No updates have been made in Web Services and Applications version 8.5.201.92.

No updates have been made in Web Services and Applications version 8.5.201.84.

The following updates have been made in Web Services and Applications version 8.5.201.76:

The following updates have been made in Web Services and Applications version 8.5.201.68:

The following updates have been made in Web Services and Applications version 8.5.201.61:

The following updates have been made in Web Services and Applications version 8.5.201.50:

The following updates have been made in Web Services and Applications version 8.5.201.41:

The following updates have been made in Web Services and Applications version 8.5.201.29:

The following updates have been made in Web Services and Applications version 8.5.201.18:

This page was last edited on May 13, 2022, at 15:15.
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