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= Installing and Deploying HTCC/Interaction Workspace Web Edition=
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= Installing and Deploying Workspace Web Edition & Web Services =
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==Cloud Implementation==
 
==Cloud Implementation==
 
{|
 
{|
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|See the [[Prerequisites|Prerequisites]] page.
 
|See the [[Prerequisites|Prerequisites]] page.
 
|-
 
|-
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|2. Install HTCC.
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|2. Install Workspace Web Edition & Web Services.
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|See [[InstallationProcedures|Install HTCC]] for details.
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|See [[InstallationProcedures|Install Workspace Web Edition & Web Services]] for details.
 
|-
 
|-
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|3. Configure HTCC.
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|3. Configure Web Services.
 
|See [[ConfigurationCloud| Cloud Configuration]] for details.
 
|See [[ConfigurationCloud| Cloud Configuration]] for details.
 
|-
 
|-
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|4. Start HTCC and test the configuration.
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|4. Start Web Services and test the configuration.
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|See [[StartHTCC|Starting and Testing HTCC]] for instructions.
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|See [[StartHTCC|Starting and Testing Web Services]] for instructions.
 
|-
 
|-
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|5. Plan your Cloud deployment of Contact Centers and Genesys Environments.
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|5. Plan your cloud deployment of Contact Centers and Genesys Environments.
 
|See [[PlanYourDeployment|Planning your Deployment]] for information.
 
|See [[PlanYourDeployment|Planning your Deployment]] for information.
 
|-
 
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|-
 
|-
 
|8. Test with the User Interface.
 
|8. Test with the User Interface.
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| See [[TestingUI| Testing the User Interface with HTCC]].
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| See [[TestingUI| Testing the User Interface with Workspace Web Edition & Web Services]].
 
|}
 
|}
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-->
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===Premise Implementation===
  
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==Premise Implementation==
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===Deploying the Web Application===
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{|
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'''Start of Procedure'''
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! Objective
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<br/>
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! Related procedures and actions
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<ol>
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|-
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<li>Review the [[Prerequisites|Prerequisites]], including installation of Cassandra.
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|1. Review the prerequisites, including installation of Cassandra.
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|See the page.</li>
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|See the [[Prerequisites|Prerequisites]] page.
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<li>Install [[InstallationProcedures|Workspace Web Edition & Web Services]].</li>
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|-
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<li>[[ConfigurationPremise|Configure]] Workspace Web Edition & Web Services.</li>
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|2. Install HTCC.
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<li>[[StartHTCC|Start]] Web Services and test the configuration.</li>
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|See [[InstallationProcedures|Install HTCC]] for details.
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<li>(Optional) Change the [[FeatureConfiguration|default Contact Center feature configuration]].</li>
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|-
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<li>[[TestingUI|Test]] the User Interface with Workspace Web Edition & Web Services.</li>
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|3. Configure HTCC.
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</ol>
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| See [[ConfigurationPremise| Premise Configuration]] for details.
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<br/>
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|-
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'''End of Procedure'''
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|4. Start HTCC and test the configuration.
 
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|See [[StartHTCC|Starting and Testing HTCC]] for instructions.
 
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|-
 
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|5. (Optional) Change default Contact Center feature configuration.
 
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| If desired, change the [[FeatureConfiguration|default feature assignment]].
 
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|-
 
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|6. Test with the User Interface.
 
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| See [[TestingUI| Testing the User Interface with HTCC]].
 
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|}
 
  
 
[[Category:V:HTCC:8.5.0]]
 
[[Category:V:HTCC:8.5.0]]

Latest revision as of 15:22, September 25, 2020

Installing and Deploying Workspace Web Edition & Web Services

Premise Implementation

Deploying the Web Application

Start of Procedure

  1. Review the Prerequisites, including installation of Cassandra. |See the page.
  2. Install Workspace Web Edition & Web Services.
  3. Configure Workspace Web Edition & Web Services.
  4. Start Web Services and test the configuration.
  5. (Optional) Change the default Contact Center feature configuration.
  6. Test the User Interface with Workspace Web Edition & Web Services.


End of Procedure

This page was last edited on September 25, 2020, at 15:22.
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