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| + | =New and updated configuration options and API operations= | ||
After migrating your Web Services and Applications deployment, review the list of added or updated configuration and API options to decide if you want to maintain the default state of the options or modify them to match your deployment requirements. | After migrating your Web Services and Applications deployment, review the list of added or updated configuration and API options to decide if you want to maintain the default state of the options or modify them to match your deployment requirements. | ||
{{AnchorDiv|DeployUpdate}} | {{AnchorDiv|DeployUpdate}} | ||
| + | |||
==Web Services and Applications deployment update== | ==Web Services and Applications deployment update== | ||
| + | <!-- | ||
| + | <font color="#B24DE7">'''HTCC-31184''' Propose to have new/updated options in the table (See the table below). Later we can add all other option changes to this table. Also can Add component column for so we can have one table for GWS, WWE, G+ Adapters. What do you think? </font> | ||
| + | |||
| + | {| | ||
| + | |+ '''Option Changes in Web Services 8.5.2''' | ||
| + | ! '''Current <br> Option Name''' | ||
| + | ! '''Section''' | ||
| + | ! '''Type of <br> Change''' | ||
| + | ! '''Release #''' | ||
| + | ! '''Comments''' | ||
| + | |- | ||
| + | | [[Documentation:HTCC:Dep:HTCCConfigurationOptionsReference#enableAgentWorkbinStatisticsOptimization|enableAgentWorkbinStatisticsOptimization]] | ||
| + | | serverSettings | ||
| + | | Added | ||
| + | | 8.5.202.81 | ||
| + | | | ||
| + | |- | ||
| + | | [[Documentation:HTCC:Dep:HTCCConfigurationOptionsReference#enableIntermediateParticipantNicknameFix|enableIntermediateParticipantNicknameFix]] | ||
| + | | serverSettings | ||
| + | | Added | ||
| + | | 8.5.202.81 | ||
| + | | | ||
| + | |- | ||
| + | | [[Documentation:HTCC:Dep:HTCCConfigurationOptionsReference#enableNotificationOnPullChat|enableNotificationOnPullChat]] | ||
| + | | serverSettings | ||
| + | | Added | ||
| + | | 8.5.202.81 | ||
| + | | | ||
| + | |- | ||
| + | | [[Documentation:HTCC:Dep:HTCCConfigurationOptionsReference#enableJoinOnPullChat|enableJoinOnPullChat]] | ||
| + | | serverSettings | ||
| + | | Added | ||
| + | | 8.5.202.81 | ||
| + | | | ||
| + | |- | ||
| + | | [[Documentation:HTCC:Dep:HTCCConfigurationOptionsReference#requestTakeSnapshotTimeout|requestTakeSnapshotTimeout]] | ||
| + | | serverSettings | ||
| + | | Added | ||
| + | | 8.5.202.81 | ||
| + | | | ||
| + | |} --> | ||
Web Services and Applications version 8.5.201.41 introduces an important update to the '''serverSettings''' section of the '''application.yaml''' file. The '''updateOnStartup''' section is introduced. This update changes the previous behavior where settings were automatically updated on startup. To ensure that your deployment's configuration settings are automatically updated on startup, change the '''updateOnStartup''' settings on each Web Services and Applications node as follows: | Web Services and Applications version 8.5.201.41 introduces an important update to the '''serverSettings''' section of the '''application.yaml''' file. The '''updateOnStartup''' section is introduced. This update changes the previous behavior where settings were automatically updated on startup. To ensure that your deployment's configuration settings are automatically updated on startup, change the '''updateOnStartup''' settings on each Web Services and Applications node as follows: | ||
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==Workspace Web Edition configuration option updates== | ==Workspace Web Edition configuration option updates== | ||
| − | The following configuration options have been added or updated in Web Services and Applications version 8.5.201. | + | The following configuration options have been added or updated in Web Services and Applications version 8.5.202.XX: |
| + | * [[Options:Web_Services_and_Applications:interaction-workspace:privilege-teamlead-can-monitor-routing-point|privilege.teamlead.can-monitor-routing-point]] | ||
| + | * [[Options:Web_Services_and_Applications:interaction-workspace:teamlead-monitorable-routing-points|teamlead.monitorable-routing-points]] | ||
| + | * [[Options:Web_Services_and_Applications:interaction-workspace:voice-caller-id-key-name|voice.caller-id.key-name]] | ||
| + | The following configuration options have been added or updated in Web Services and Applications version 8.5.202.23: | ||
| + | * [[Options:Web_Services_and_Applications:interaction-workspace:permissions-agent-group-exclude|permissions-agent-group-exclude]] | ||
| + | * [[Options:Web_Services_and_Applications:interaction-workspace:permissions-agent-group-restrict|permissions-agent-group-restrict]] | ||
| + | * [[Options:Web_Services_and_Applications:interaction-workspace:privilege-SRL-can-quick-search|privilege-SRL-can-quick-search]] | ||
| + | * [[Options:Web_Services_and_Applications:interaction-workspace:service-client-api-block-markdone-timeout|service-client-api-block-markdone-timeout]] | ||
| + | * [[Options:Web_Services_and_Applications:interaction-workspace:statistics-gadget-statistics|statistics-gadget-statistics]] | ||
| + | * [[Options:Web_Services_and_Applications:interaction-workspace:statistics-gadget-statistics-max-size|statistics-gadget-statistics-max-size]] | ||
| + | |||
| + | The following configuration options have been added or updated in Web Services and Applications version 8.5.202.04: | ||
| + | * [[Documentation:HTCC:IWWDep:Voice#privilege.voice.can-answer-call|privilege.voice.can-answer-call]] | ||
| + | * [[Documentation:HTCC:IWWDep:Voice#voice.use-caller-id-display-name|voice.use-caller-id-display-name]] | ||
| + | * [[Documentation:HTCC:IWWDep:AgentStatus#privilege.mychannels.pending-state.can-use|privilege.mychannels.pending-state.can-use]] | ||
| + | * [[Documentation:HTCC:IWWDep:Email#email.inline-forward-header|email.inline-forward-header]] | ||
| + | * [[Documentation:HTCC:IWWDep:Email#email.inline-forward-prefix|email.inline-forward-prefix]] | ||
| + | * [[Documentation:HTCC:IWWDep:Email#email.inline-forward-queue|email.inline-forward-queue]] | ||
| + | * [[Documentation:HTCC:IWWDep:Email#email.quote-header|email.quote-header]] | ||
| + | * [[Documentation:HTCC:IWWDep:Email#privilege.email.can-inline-forward|privilege.email.can-inline-forward]] | ||
| + | * [[Documentation:HTCC:IWWDep:Contact#privilege.contact.can-inline-forward.email.from-history|privilege.contact.can-inline-forward.email.from-history]] | ||
| + | * [[Documentation:HTCC:IWWDep:TeamCommunicator#teamcommunicator.permissions.agent-group.exclude|teamcommunicator.permissions.agent-group.exclude]] | ||
| + | * [[Documentation:HTCC:IWWDep:TeamCommunicator#teamcommunicator.permissions.agent.exclude-from-agent-groups|teamcommunicator.permissions.agent.exclude-from-agent-groups]] | ||
| + | * [[Documentation:HTCC:IWWDep:TeamCommunicator#teamcommunicator.permissions.agent.restrict-to-agent-groups|teamcommunicator.permissions.agent.restrict-to-agent-groups]] | ||
| + | * [[Documentation:HTCC:IWWDep:LoginVoice#login.voice.nb-dn-less-phone-number-stored|login.voice.nb-dn-less-phone-number-stored]] | ||
| + | * [[Documentation:HTCC:IWWDep:LoginVoice#login.voice.prompt-dn-less-phone-number.enable-dynamic-dn|login.voice.prompt-dn-less-phone-number.enable-dynamic-dn]] | ||
| + | |||
| + | The following configuration options have been added or updated in Web Services and Applications version 8.5.201.92: | ||
| + | * [[Documentation:HTCC:IWWDep:Outbound#privilege.outbound.push-preview.can-use|privilege.outbound.push-preview.can-use]] | ||
| + | * [[Documentation:HTCC:IWWDep:Editor#editor.fonts|editor.fonts]] | ||
| + | * [[Documentation:HTCC:IWWDep:Editor#editor.font-sizes|editor.font-sizes]] | ||
| + | * [[Documentation:HTCC:IWWDep:Editor#editor.default-font|editor.default-font]] | ||
| + | * [[Documentation:HTCC:IWWDep:Editor#editor.default-font-size|editor.default-font-size]] | ||
| + | |||
| + | The following configuration options have been added or updated in Web Services and Applications version 8.5.201.84: | ||
| + | * [[Documentation:HTCC:IWWDep:Contact#contact.history.media-filters|contact.history.media-filters]] | ||
| + | * [[Documentation:HTCC:IWWDep:ActiveRecording#privilege.active-recording.can-pause|privilege.active-recording.can-pause]] | ||
| + | * [[Documentation:HTCC:IWWDep:ActiveRecording#privilege.active-recording.can-monitor-recording|privilege.active-recording.can-monitor-recording]] | ||
| + | * [[Documentation:HTCC:IWWDep:KPI#kpi.displayed-kpis|kpi.displayed-kpis]] | ||
| + | * [[Documentation:HTCC:IWWDep:Voice#voice.auto-answer.is-enabled-on-already-in-call|voice.auto-answer.is-enabled-on-already-in-call]] | ||
| + | * [[Documentation:HTCC:IWWDep:Voice#voice.cancel-after-call-work-on-business-call|voice.cancel-after-call-work-on-business-call]] | ||
| + | |||
| + | The following configuration options have been added or updated in Web Services and Applications version 8.5.201.76: | ||
* [[Documentation:HTCC:IWWDep:Email#email.from-addresses|email.from-addresses]] | * [[Documentation:HTCC:IWWDep:Email#email.from-addresses|email.from-addresses]] | ||
* [[Documentation:HTCC:IWWDep:LoginVoice#login.workmode|login.workmode]] | * [[Documentation:HTCC:IWWDep:LoginVoice#login.workmode|login.workmode]] | ||
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* [[Documentation:HTCC:IWWDep:SIPEndpoint#sipendpoint.max-failed-ping|sipendpoint.max-failed-ping]] | * [[Documentation:HTCC:IWWDep:SIPEndpoint#sipendpoint.max-failed-ping|sipendpoint.max-failed-ping]] | ||
* [[Documentation:HTCC:IWWDep:SIPEndpoint#sipendpoint.transport-protocol|sipendpoint.transport-protocol]] | * [[Documentation:HTCC:IWWDep:SIPEndpoint#sipendpoint.transport-protocol|sipendpoint.transport-protocol]] | ||
| − | * [[Documentation:HTCC:IWWDep:StandardResponse:{{PONYDOCSVERSION}}#SRcustomFieldCode|standard-response.field.<[Agent.]CustomFieldCode>]] | + | * [[Documentation:HTCC:IWWDep:StandardResponse:{{PONYDOCSVERSION}}#SRcustomFieldCode|">standard-response.field.<[Agent.]CustomFieldCode>]] |
* [[Documentation:HTCC:IWWDep:Voice#voice.hold-active-call-on-make-call|voice.hold-active-call-on-make-call]] | * [[Documentation:HTCC:IWWDep:Voice#voice.hold-active-call-on-make-call|voice.hold-active-call-on-make-call]] | ||
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* [[Documentation:HTCC:IWWDep:Accessibility#accessibility.focus-on-interaction-toast|accessibility.focus-on-interaction-toast]] | * [[Documentation:HTCC:IWWDep:Accessibility#accessibility.focus-on-interaction-toast|accessibility.focus-on-interaction-toast]] | ||
| − | * [[Documentation:HTCC:IWWDep:Accessibility#accessibility.media-type.focus-on-interaction-toast|accessibility.<media-type>.focus-on-interaction-toast]] | + | * [[Documentation:HTCC:IWWDep:Accessibility#accessibility.media-type.focus-on-interaction-toast|.focus-on-interaction-toast">accessibility.<media-type>.focus-on-interaction-toast</media-type>]] |
* [[Documentation:HTCC:IWWDep:Contact#contact.history-default-time-filter-main|contact.history-default-time-filter-main]] | * [[Documentation:HTCC:IWWDep:Contact#contact.history-default-time-filter-main|contact.history-default-time-filter-main]] | ||
* [[Documentation:HTCC:IWWDep:Contact#contact.myhistory-default-time-filter-main|contact.myhistory-default-time-filter-main]] | * [[Documentation:HTCC:IWWDep:Contact#contact.myhistory-default-time-filter-main|contact.myhistory-default-time-filter-main]] | ||
| − | * [[Documentation:HTCC:IWWDep:Contact#contact.ucs-interaction.media-type.enable-create|contact.ucs-interaction.<media-type>.enable-create]] | + | * [[Documentation:HTCC:IWWDep:Contact#contact.ucs-interaction.media-type.enable-create|.enable-create">contact.ucs-interaction.<media-type>.enable-create</media-type>]] |
* [[Documentation:HTCC:IWWDep:Contact#privilege.contact.can-open.email.from-history|privilege.contact.can-open.email.from-history]] | * [[Documentation:HTCC:IWWDep:Contact#privilege.contact.can-open.email.from-history|privilege.contact.can-open.email.from-history]] | ||
| − | * [[Documentation:HTCC:IWWDep:Contact#privilege.contact.can-open.media-type.from-history|privilege.contact.can-open.<media-type>.from-history]] | + | * [[Documentation:HTCC:IWWDep:Contact#privilege.contact.can-open.media-type.from-history|.from-history">privilege.contact.can-open.<media-type>.from-history</media-type>]] |
* [[Documentation:HTCC:IWWDep:ContactCenterStatistics#statistics.routing-points|statistics.routing-points]] | * [[Documentation:HTCC:IWWDep:ContactCenterStatistics#statistics.routing-points|statistics.routing-points]] | ||
* [[Documentation:HTCC:IWWDep:Email#privilege.email.can-decline|privilege.email.can-decline]] | * [[Documentation:HTCC:IWWDep:Email#privilege.email.can-decline|privilege.email.can-decline]] | ||
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* [[Documentation:HTCC:IWWDep:ConfigurationOptionsForGWE#webme.useSecuredHistoryAPI|webme.useSecuredHistoryAPI]] | * [[Documentation:HTCC:IWWDep:ConfigurationOptionsForGWE#webme.useSecuredHistoryAPI|webme.useSecuredHistoryAPI]] | ||
* [[Documentation:HTCC:IWWDep:Workitem#privilege.workitem-channels.can-use|privilege.workitem-channels.can-use]] | * [[Documentation:HTCC:IWWDep:Workitem#privilege.workitem-channels.can-use|privilege.workitem-channels.can-use]] | ||
| − | * [[Documentation:HTCC:IWWDep:Workitem#CanDecline|privilege.<media-type>.can-decline]] | + | * [[Documentation:HTCC:IWWDep:Workitem#CanDecline|.can-decline">privilege.<media-type>.can-decline</media-type>]] |
| − | * [[Documentation:HTCC:IWWDep:Workitem#CanMarkDone|privilege.<media-type>.can-mark-done]] | + | * [[Documentation:HTCC:IWWDep:Workitem#CanMarkDone|.can-mark-done">privilege.<media-type>.can-mark-done</media-type>]] |
| − | * [[Documentation:HTCC:IWWDep:Workitem#CanMoveToWorkbin|privilege.<media-type>.can-move-to-workbin]] | + | * [[Documentation:HTCC:IWWDep:Workitem#CanMoveToWorkbin|.can-move-to-workbin">privilege.<media-type>.can-move-to-workbin</media-type>]] |
| − | * [[Documentation:HTCC:IWWDep:Workitem#CanOneStepTransfer|privilege.<media-type>.can-one-step-transfer]] | + | * [[Documentation:HTCC:IWWDep:Workitem#CanOneStepTransfer|.can-one-step-transfer">privilege.<media-type>.can-one-step-transfer</media-type>]] |
| − | * [[Documentation:HTCC:IWWDep:Workitem#CanSetDisp|privilege.<media-type>.can-set-interaction-disposition]] | + | * [[Documentation:HTCC:IWWDep:Workitem#CanSetDisp|.can-set-interaction-disposition">privilege.<media-type>.can-set-interaction-disposition</media-type>]] |
* [[Documentation:HTCC:IWWDep:Workitem#openmedia.workitem-channels|openmedia.workitem-channels]] | * [[Documentation:HTCC:IWWDep:Workitem#openmedia.workitem-channels|openmedia.workitem-channels]] | ||
| − | * [[Documentation:HTCC:IWWDep:Workitem#AutoAnswer|<media-type>.auto-answer]] | + | * [[Documentation:HTCC:IWWDep:Workitem#AutoAnswer|.auto-answer"><media-type>.auto-answer</media-type>]] |
| − | * [[Documentation:HTCC:IWWDep:Workitem#PromptForDone|<media-type>.prompt-for-done]] | + | * [[Documentation:HTCC:IWWDep:Workitem#PromptForDone|.prompt-for-done"><media-type>.prompt-for-done</media-type>]] |
| − | * [[Documentation:HTCC:IWWDep:Workitem#RingingBell|<media-type>.ringing-bell]] | + | * [[Documentation:HTCC:IWWDep:Workitem#RingingBell|.ringing-bell"><media-type>.ringing-bell</media-type>]] |
| − | * [[Documentation:HTCC:IWWDep:Workitem#Queue|intercommunication.<media-type>.queue]] | + | * [[Documentation:HTCC:IWWDep:Workitem#Queue|.queue">intercommunication.<media-type>.queue</media-type>]] |
| − | * [[Documentation:HTCC:IWWDep:Workitem#RoutingBasedActions|intercommunication.<media-type>.routing-based-actions]] | + | * [[Documentation:HTCC:IWWDep:Workitem#RoutingBasedActions|.routing-based-actions">intercommunication.<media-type>.routing-based-actions</media-type>]] |
| − | * [[Documentation:HTCC:IWWDep:Workitem#RoutingBasedTargets|intercommunication.<media-type>.routing-based-targets]] | + | * [[Documentation:HTCC:IWWDep:Workitem#RoutingBasedTargets|.routing-based-targets">intercommunication.<media-type>.routing-based-targets</media-type>]] |
| − | * [[Documentation:HTCC:IWWDep:Workitem#InProgress|workbin.<media-type>.in-progress]] | + | * [[Documentation:HTCC:IWWDep:Workitem#InProgress|.in-progress">workbin.<media-type>.in-progress</media-type>]] |
| − | * [[Documentation:HTCC:IWWDep:Workitem#InProgDisplayedColumns|workbin.<media-type>.in-progress.displayed-columns]] | + | * [[Documentation:HTCC:IWWDep:Workitem#InProgDisplayedColumns|.in-progress.displayed-columns">workbin.<media-type>.in-progress.displayed-columns</media-type>]] |
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.50: | The following configuration options have been added or updated in Web Services and Applications version 8.5.201.50: | ||
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* [[Documentation:HTCC:IWWDep:Accessibility#accessibility.visual-impairment-profile|accessibility.visual-impairment-profile]] | * [[Documentation:HTCC:IWWDep:Accessibility#accessibility.visual-impairment-profile|accessibility.visual-impairment-profile]] | ||
* [[Documentation:HTCC:IWWDep:ContactCenterStatistics#statistics.refresh-time|statistics.refresh-time]] | * [[Documentation:HTCC:IWWDep:ContactCenterStatistics#statistics.refresh-time|statistics.refresh-time]] | ||
| − | *[[Documentation:HTCC:IWWDep:Accessibility#keyboard.shortcut.interaction.next|keyboard.shortcut.interaction.next]] | + | * [[Documentation:HTCC:IWWDep:Accessibility#keyboard.shortcut.interaction.next|keyboard.shortcut.interaction.next]] |
* [[Documentation:HTCC:IWWDep:Accessibility#shortcutPrevious|keyboard.shortcut.interaction.previous]] | * [[Documentation:HTCC:IWWDep:Accessibility#shortcutPrevious|keyboard.shortcut.interaction.previous]] | ||
* [[Documentation:HTCC:IWWDep:Accessibility#shortcutLastError|keyboard.shortcut.jump-to-last-error ]] | * [[Documentation:HTCC:IWWDep:Accessibility#shortcutLastError|keyboard.shortcut.jump-to-last-error ]] | ||
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==Gplus Adapters configuration option updates== | ==Gplus Adapters configuration option updates== | ||
| + | The following configuration options have been added or updated in Web Services and Applications version 8.5.202.XX: | ||
| + | * [[Documentation:HTCC:IWWDep:GPAConfig#screenpop.openmedia.on-invite|screenpop.openmedia.on-invite]] | ||
| + | * [[Documentation:HTCC:IWWDep:GPAConfig#salesforce.keep-session-alive|salesforce.keep-session-alive]] | ||
| + | * [[Documentation:HTCC:IWWDep:GPAConfig#salesforce.chat.transcript-custom-field-name|salesforce.chat.transcript-custom-field-name]] | ||
| + | |||
| + | The following configuration options have been added or updated in Web Services and Applications version 8.5.202.23: | ||
| + | * [[Documentation:HTCC:IWWDep:GPAConfig#screenpop.enable-for-consult|screenpop.enable-for-consult]] | ||
| − | The following configuration | + | The following configuration options have been added or updated in Web Services and Applications version 8.5.202.04: |
| + | * [[Documentation:HTCC:IWWDep:GPAConfig#screenpop.email.on-invite|screenpop.email.on-invite]] | ||
| + | * [[Documentation:HTCC:IWWDep:GPAConfig#statistics.badge-resource|statistics.badge-resource]] | ||
| + | * [[Documentation:HTCC:IWWDep:GPAConfig#statistics.badge-statistic|statistics.badge-statistic]] | ||
| − | * [[Documentation:HTCC:IWWDep: | + | The following configuration option has been updated in Web Services and Applications version 8.5.201.92: |
| + | * [[Documentation:HTCC:IWWDep:GPAConfig#screenpop.chat.on-invite|screenpop.chat.on-invite]] | ||
| + | The following configuration options have been updated in Web Services and Applications version 8.5.201.84: | ||
| + | * [[Documentation:HTCC:IWWDep:GPAConfig#login.default-view|login.default-view]] | ||
| + | * [[Documentation:HTCC:IWWDep:GPAConfig#statistics.allow-footer-view|statistics.allow-footer-view]] | ||
| − | The following configuration | + | The following configuration option has been updated in Web Services and Applications version 8.5.201.76: |
| + | * [[Documentation:HTCC:IWWDep:ActiveRecording#privilege.active-recording.can-use|privilege.active-recording.can-use]] | ||
| + | The following configuration options have been updated in Web Services and Applications version 8.5.201.68: | ||
* [[Documentation:HTCC:IWWDep:GPAConfig#privilege.password.can-change|privilege.password.can-change]] | * [[Documentation:HTCC:IWWDep:GPAConfig#privilege.password.can-change|privilege.password.can-change]] | ||
* [[Documentation:HTCC:IWWDep:Voice#privilege.voice.can-show-hold-duration|privilege.voice.can-show-hold-duration]] | * [[Documentation:HTCC:IWWDep:Voice#privilege.voice.can-show-hold-duration|privilege.voice.can-show-hold-duration]] | ||
| − | + | No configuration options have been added or updated in Web Services and Applications version 8.5.201.61. | |
| − | |||
| − | |||
| − | |||
| − | |||
No configuration options have been added or updated in Web Services and Applications version 8.5.201.50. | No configuration options have been added or updated in Web Services and Applications version 8.5.201.50. | ||
| − | |||
The following configuration option has been added or updated in Web Services and Applications version 8.5.201.41: | The following configuration option has been added or updated in Web Services and Applications version 8.5.201.41: | ||
| − | |||
* [[Documentation:HTCC:IWWDep:GPAConfig#privilege.add-contact.can-use|privilege.add-contact.can-use]] | * [[Documentation:HTCC:IWWDep:GPAConfig#privilege.add-contact.can-use|privilege.add-contact.can-use]] | ||
| − | |||
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.29: | The following configuration options have been added or updated in Web Services and Applications version 8.5.201.29: | ||
| − | |||
* [[Documentation:HTCC:IWWDep:GPAConfig#feedback.submit-after-disconnect|feedback.submit-after-disconnect]] | * [[Documentation:HTCC:IWWDep:GPAConfig#feedback.submit-after-disconnect|feedback.submit-after-disconnect]] | ||
| − | * [[Documentation:HTCC:IWWDep:GPAConfig#templatesSalesforceOption|templates.salesforce.<interaction type>.<salesforce argument>]] | + | * [[Documentation:HTCC:IWWDep:GPAConfig#templatesSalesforceOption|.<salesforce%20argument>">templates.salesforce.<interaction type="">.<salesforce argument=""></salesforce></interaction>]] |
* [[Documentation:HTCC:IWWDep:GPAConfig#VoiceNoteKeyName|voice-note.key-name]] | * [[Documentation:HTCC:IWWDep:GPAConfig#VoiceNoteKeyName|voice-note.key-name]] | ||
| − | |||
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.18: | The following configuration options have been added or updated in Web Services and Applications version 8.5.201.18: | ||
| − | |||
* [[Documentation:HTCC:IWWDep:GPAConfig#salesforce.chat.enable-object-association-tracking|salesforce.chat.enable-object-association-tracking]] | * [[Documentation:HTCC:IWWDep:GPAConfig#salesforce.chat.enable-object-association-tracking|salesforce.chat.enable-object-association-tracking]] | ||
* [[Documentation:HTCC:IWWDep:GPAConfig#salesforce.email.include-body-in-desc|salesforce.email.include-body-in-desc]] | * [[Documentation:HTCC:IWWDep:GPAConfig#salesforce.email.include-body-in-desc|salesforce.email.include-body-in-desc]] | ||
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==Web Services API updates== | ==Web Services API updates== | ||
| + | The following updates have been made in Web Services and Applications version 8.5.202.XX: | ||
| + | * '''ServiceAPI''' | ||
| + | ** [[Documentation:HTCC:API:ServiceConfigurations|Configuration]] | ||
| + | * '''Voice API''' | ||
| + | ** [[Documentation:HTCC:API:CallsDeviceResource:{{PONYDOCSVERSION}}|Device Resource]] | ||
| + | ** [[Documentation:HTCC:API:SupervisorListenIn|SupervisorListenIn]] | ||
| + | ** [[Documentation:HTCC:API:SupervisorCoach|SupervisorCoach]] | ||
| + | ** [[Documentation:HTCC:API:SupervisorBargeIn|SupervisorBargeIn]] | ||
| + | * Configuration Options | ||
| + | ** '''[[Documentation:HTCC:Dep:HTCCConfigurationOptionsReference#enableRPMonitoring|enableRPMonitoring]]''' option | ||
| + | ** '''[[Documentation:HTCC:Dep:HTCCConfigurationOptionsReference#useEmployeeIdAsAgentLoginForSIPCluster|useEmployeeIdAsAgentLoginForSIPCluster]]''' option | ||
| − | The following updates have been made in Web Services and Applications version 8.5. | + | The following updates have been made in Web Services and Applications version 8.5.202.23: |
| + | * '''Contacts API''' | ||
| + | ** [[Documentation:HTCC:API:ContactsGetContacts|Get contacts]] | ||
| − | ''' | + | * '''ServiceAPI''' |
| − | * | + | ** [[Documentation:HTCC:API:ServiceRuntime|Runtime]] |
| − | |||
| − | |||
| − | |||
| − | |||
| − | * [[Documentation:HTCC:API: | ||
| − | '''Voice API''' | + | The following updates have been made in Web Services and Applications version 8.5.202.04: |
| − | * [[Documentation:HTCC:API:StartContactCenterSession|StartContactCenterSession | + | * '''Voice API''' |
| − | + | ** [[Documentation:HTCC:API:StartContactCenterSession|StartContactCenterSession]] | |
| − | ''' | + | * '''Chat API''' |
| − | * [[Documentation:HTCC:API: | + | ** [[Documentation:HTCC:API:ChatRemoveParticipantFromConference|RemoveParticipantFromConference]] |
| − | ''' | + | * '''Workbin API''' |
| − | * | + | ** [[Documentation:HTCC:API:WorkbinRequestStats|WorkbinRequestStats]] |
| − | + | ** [[Documentation:HTCC:API:WorkbinRequestAgentStats|WorkbinRequestAgentStats]] | |
| − | * [[Documentation:HTCC:API: | ||
| − | * | ||
| − | * [[Documentation:HTCC:API: | ||
| − | The following updates have been made in Web Services and Applications version 8.5.201. | + | No updates have been made in Web Services and Applications version 8.5.201.92. |
| + | |||
| + | No updates have been made in Web Services and Applications version 8.5.201.84. | ||
| + | |||
| + | The following updates have been made in Web Services and Applications version 8.5.201.76: | ||
| + | |||
| + | * '''Chat API''' | ||
| + | ** [[Documentation:HTCC:API:ChatSendNicknameUpdatedNotice|SendNicknameUpdatedNotice]] | ||
| + | ** [[Documentation:HTCC:API:ChatSingleStepTransfer|Transfer]] | ||
| + | ** [[Documentation:HTCC:API:ChatComplete|Complete]] | ||
| + | ** [[Documentation:HTCC:API:ChatLeave|Leave]] | ||
| + | ** [[Documentation:HTCC:API:ChatSendToAgents|SendToAgents]] | ||
| + | ** [[Documentation:HTCC:API:ChatSend|SendMessage]] | ||
| + | |||
| + | * '''Voice API''' | ||
| + | ** [[Documentation:HTCC:API:StartContactCenterSession|StartContactCenterSession]] | ||
| + | ** [[Documentation:HTCC:API:AgentStateReady|Ready]] | ||
| − | * | + | * '''Channels API''' |
| − | * | + | ** [[Documentation:HTCC:API:ChannelsSetReadyChannels|Set all channels to Ready]] |
| − | * [[Documentation:HTCC:API: | ||
| − | + | * '''Supervisor Agent State Control API''' | |
| + | ** [[Documentation:HTCC:API:AgentStateControlReady|Ready]] | ||
| + | ** [[Documentation:HTCC:API:AgentStateControlNotReady|NotReady]] | ||
| + | ** [[Documentation:HTCC:API:AgentStateControlDoNotDisturbOff|DoNotDisturbOff]] | ||
| + | ** [[Documentation:HTCC:API:AgentStateControlDoNotDisturbOn|DoNotDisturbOn]] | ||
| + | ** [[Documentation:HTCC:API:AgentStateControlOffline|Offline]] | ||
| − | + | The following updates have been made in Web Services and Applications version 8.5.201.68: | |
| − | |||
| − | + | * '''Voice API''' | |
| + | ** [[Documentation:HTCC:API:StartContactCenterSession|StartContactCenterSession]] | ||
| − | * | + | * '''[[Documentation:HTCC:API:InternalConfigAPI|Platform Configuration API]]''' |
| − | |||
| − | |||
| + | * '''Standard Responses API''' | ||
| + | ** [[Documentation:HTCC:API:GWS_RenderStandardResponse|RenderStandardResponse]] | ||
| − | The following updates have been made in Web Services and Applications version 8.5.201. | + | The following updates have been made in Web Services and Applications version 8.5.201.61: |
| − | ''' | + | * '''[[Documentation:HTCC:API:UCSIntegrationVoice|UCS Integration with Voice API]]''' |
| − | * [[Documentation:HTCC:API: | + | * '''[[Documentation:HTCC:API:DigitalUserEvents|Digital User Events API]]''' |
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| + | The following updates have been made in Web Services and Applications version 8.5.201.50: | ||
| − | ''' | + | * '''[[Documentation:HTCC:Dep:HTCCConfigurationOptionsReference#enableSsl|enableSSL]]''' option |
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| + | * '''[[Documentation:HTCC:API:ChannelsResource#Resource_Details|Channel Resource API]]''' | ||
| − | + | * '''[[Documentation:HTCC:API:ContactsResource#Resource_details|Contact Resource API]]''' | |
| − | + | The following updates have been made in Web Services and Applications version 8.5.201.41: | |
| − | * [[Documentation:HTCC:API: | + | * '''Standard Responses API''' |
| − | * [[Documentation:HTCC:API: | + | ** [[Documentation:HTCC:API:GWS_GetStandardResponse|GetStandardResponse]] |
| − | * [[Documentation:HTCC:API: | + | ** [[Documentation:HTCC:API:GWS_RenderStandardResponse|RenderStandardResponse]] |
| − | * [[Documentation:HTCC:API: | + | ** [[Documentation:HTCC:API:GWS_ReportStandardResponseUsage|ReportStandardResponseUsage]] |
| + | ** [[Documentation:HTCC:API:GWS_GetStandardResponseFavorites|GetStandardResponseFavorites]] | ||
| + | ** [[Documentation:HTCC:API:GWS_AddStandardResponseFavorite|AddStandardResponseFavorite]] | ||
| + | ** [[Documentation:HTCC:API:GWS_DeleteStandardResponseFavorite|DeleteStandardResponseFavorite]] | ||
| + | ** [[Documentation:HTCC:API:GWS_DeleteAllStandardResponseFavorites|DeleteAllStandardResponseFavorites]] | ||
| + | ** [[Documentation:HTCC:API:GWS_GetDocumentStandardResponse|GetDocumentStandardResponse]] | ||
| + | * '''Chat API''' | ||
| + | ** [[Documentation:HTCC:API:ChatAddAttachment|AddAttachment]] | ||
| + | ** [[Documentation:HTCC:API:ChatGetAttachment|GetAttachment]] | ||
| + | ** [[Documentation:HTCC:API:ChatRemoveAttachment|RemoveAttachment]] | ||
| + | ** [[Documentation:HTCC:API:ChatUploadFile|UploadFile]] | ||
| + | ** [[Documentation:HTCC:API:ChatDeleteFile|DeleteFile]] | ||
| + | ** [[Documentation:HTCC:API:ChatGetAgentInteractions|GetAgentInteractions]] | ||
| − | The following updates have been made in Web Services and Applications version 8.5.201. | + | The following updates have been made in Web Services and Applications version 8.5.201.29: |
| − | ''' | + | * '''Workbin API''' |
| + | ** [[Documentation:HTCC:API:WorkbinGetGWContent|GetGroupWorkbinContent]] | ||
| + | ** [[Documentation:HTCC:API:WorkbinSubscribingToGWNotif|Subscribe to Group Workbin Notifications]] | ||
| + | ** [[Documentation:HTCC:API:WorkbinUnsubscribingFromGWNotif|Unsubscribe from Group Workbin Notifications]] | ||
| + | ** [[Documentation:HTCC:API:WorkbinGetWorkbins|GetWorkbins]] | ||
| − | + | The following updates have been made in Web Services and Applications version 8.5.201.18: | |
| + | * '''Chat API''' | ||
| + | ** [[Documentation:HTCC:API:ChatGetAgentInteractions|GetAgentInteractions]] | ||
[[Category:V:HTCC:8.5.2DRAFT]] | [[Category:V:HTCC:8.5.2DRAFT]] | ||
Latest revision as of 15:15, May 13, 2022
Contents
New and updated configuration options and API operations
After migrating your Web Services and Applications deployment, review the list of added or updated configuration and API options to decide if you want to maintain the default state of the options or modify them to match your deployment requirements.
Web Services and Applications deployment update
Web Services and Applications version 8.5.201.41 introduces an important update to the serverSettings section of the application.yaml file. The updateOnStartup section is introduced. This update changes the previous behavior where settings were automatically updated on startup. To ensure that your deployment's configuration settings are automatically updated on startup, change the updateOnStartup settings on each Web Services and Applications node as follows:
updateOnStartup:
statistics: true
opsCredentials: true
features: trueFor more information, see Server settings.
Workspace Web Edition configuration option updates
The following configuration options have been added or updated in Web Services and Applications version 8.5.202.XX:
- privilege.teamlead.can-monitor-routing-point
- teamlead.monitorable-routing-points
- voice.caller-id.key-name
The following configuration options have been added or updated in Web Services and Applications version 8.5.202.23:
- permissions-agent-group-exclude
- permissions-agent-group-restrict
- privilege-SRL-can-quick-search
- service-client-api-block-markdone-timeout
- statistics-gadget-statistics
- statistics-gadget-statistics-max-size
The following configuration options have been added or updated in Web Services and Applications version 8.5.202.04:
- privilege.voice.can-answer-call
- voice.use-caller-id-display-name
- privilege.mychannels.pending-state.can-use
- email.inline-forward-header
- email.inline-forward-prefix
- email.inline-forward-queue
- email.quote-header
- privilege.email.can-inline-forward
- privilege.contact.can-inline-forward.email.from-history
- teamcommunicator.permissions.agent-group.exclude
- teamcommunicator.permissions.agent.exclude-from-agent-groups
- teamcommunicator.permissions.agent.restrict-to-agent-groups
- login.voice.nb-dn-less-phone-number-stored
- login.voice.prompt-dn-less-phone-number.enable-dynamic-dn
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.92:
- privilege.outbound.push-preview.can-use
- editor.fonts
- editor.font-sizes
- editor.default-font
- editor.default-font-size
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.84:
- contact.history.media-filters
- privilege.active-recording.can-pause
- privilege.active-recording.can-monitor-recording
- kpi.displayed-kpis
- voice.auto-answer.is-enabled-on-already-in-call
- voice.cancel-after-call-work-on-business-call
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.76:
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.68:
- privilege.sipendpoint.can-use
- privilege.sipendpoint.can-change-microphone-volume
- privilege.sipendpoint.can-change-speaker-volume
- privilege.sipendpoint.can-mute-microphone
- privilege.sipendpoint.can-mute-speaker
- sipendpoint.uri
- sipendpoint.sip-server-address
- sipendpoint.register-interval
- sipendpoint.register-max-attempts
- sipendpoint.ping-interval
- sipendpoint.max-failed-ping
- sipendpoint.transport-protocol
- ">standard-response.field.<[Agent.]CustomFieldCode>
- voice.hold-active-call-on-make-call
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.61:
- accessibility.focus-on-interaction-toast
- .focus-on-interaction-toast">accessibility.<media-type>.focus-on-interaction-toast</media-type>
- contact.history-default-time-filter-main
- contact.myhistory-default-time-filter-main
- .enable-create">contact.ucs-interaction.<media-type>.enable-create</media-type>
- privilege.contact.can-open.email.from-history
- .from-history">privilege.contact.can-open.<media-type>.from-history</media-type>
- statistics.routing-points
- privilege.email.can-decline
- login.list-available-locales
- login.store-recent-place
- views.MyWorkspaceRegion.order
- webme.useSecuredHistoryAPI
- privilege.workitem-channels.can-use
- .can-decline">privilege.<media-type>.can-decline</media-type>
- .can-mark-done">privilege.<media-type>.can-mark-done</media-type>
- .can-move-to-workbin">privilege.<media-type>.can-move-to-workbin</media-type>
- .can-one-step-transfer">privilege.<media-type>.can-one-step-transfer</media-type>
- .can-set-interaction-disposition">privilege.<media-type>.can-set-interaction-disposition</media-type>
- openmedia.workitem-channels
- .auto-answer"><media-type>.auto-answer</media-type>
- .prompt-for-done"><media-type>.prompt-for-done</media-type>
- .ringing-bell"><media-type>.ringing-bell</media-type>
- .queue">intercommunication.<media-type>.queue</media-type>
- .routing-based-actions">intercommunication.<media-type>.routing-based-actions</media-type>
- .routing-based-targets">intercommunication.<media-type>.routing-based-targets</media-type>
- .in-progress">workbin.<media-type>.in-progress</media-type>
- .in-progress.displayed-columns">workbin.<media-type>.in-progress.displayed-columns</media-type>
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.50:
- accessibility.voicemail-message-change-bell
- contact.all-interactions-displayed-columns
- contact.all-interactions-quick-search-attributes
- contact.date-search-types
- contact.history-search-attributes
- privilege.contact.can-advanced-search-all-interactions
- privilege.contact.can-advanced-search-contact-history
- privilege.contact.can-advanced-search-my-history
- privilege.contact.can-filter-all-interactions
- privilege.contact.can-filter-contact-history
- privilege.contact.can-filter-my-history
- privilege.contact.can-search-all-interactions
- interaction-bar.quick-access-modes
- interaction-bar.quick-access-modes
- interaction.reject-route
- intercommunication.voice.routing-points
- login.list-available-locales
- service-client-api.accepted-web-content-origins
- service-client-api.rate-limit.service-name
- voice.enable-dtmf-tone
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.41:
- teamlead.myagents.refresh-rate
- accessibility.voicemail-message-change-bell
- accessibility.visual-impairment-profile
- statistics.refresh-time
- keyboard.shortcut.interaction.next
- keyboard.shortcut.interaction.previous
- keyboard.shortcut.jump-to-last-error
- web-rtc.enable-dtmf-tone
- interaction.disposition.cache-timeout-delay
- web-rtc.identifier.x-last-digit-displayed
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.29:
- system.feedback.submit-after-disconnect
- privilege.chat.can-push-url
- chat.push-url.max-records
- rebranding.company-logo
- rebranding.login.company-logo
- rebranding.about.company-logo
- rebranding.product-major-name
- rebranding.product-minor-name
- rebranding.product-version
- rebranding.company-favicon
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.18:
- privilege.active-recording.can-monitor-recording
- privilege.facebook.can-use
- privilege.chat.can-click-to-dial
- contact.myhistory-quick-search-attributes
- contact.history-quick-search-attributes
- expression.team-communicator-phone-number
- teamcommunicator.voice.list-status-reachable
- voice.clear-conference-on-release
Gplus Adapters configuration option updates
The following configuration options have been added or updated in Web Services and Applications version 8.5.202.XX:
- screenpop.openmedia.on-invite
- salesforce.keep-session-alive
- salesforce.chat.transcript-custom-field-name
The following configuration options have been added or updated in Web Services and Applications version 8.5.202.23:
The following configuration options have been added or updated in Web Services and Applications version 8.5.202.04:
The following configuration option has been updated in Web Services and Applications version 8.5.201.92:
The following configuration options have been updated in Web Services and Applications version 8.5.201.84:
The following configuration option has been updated in Web Services and Applications version 8.5.201.76:
The following configuration options have been updated in Web Services and Applications version 8.5.201.68:
No configuration options have been added or updated in Web Services and Applications version 8.5.201.61.
No configuration options have been added or updated in Web Services and Applications version 8.5.201.50.
The following configuration option has been added or updated in Web Services and Applications version 8.5.201.41:
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.29:
- feedback.submit-after-disconnect
- .<salesforce%20argument>">templates.salesforce.<interaction type="">.<salesforce argument=""></salesforce></interaction>
- voice-note.key-name
The following configuration options have been added or updated in Web Services and Applications version 8.5.201.18:
- salesforce.chat.enable-object-association-tracking
- salesforce.email.include-body-in-desc
- salesforce.user-data.object-type-key
Web Services API updates
The following updates have been made in Web Services and Applications version 8.5.202.XX:
- ServiceAPI
- Voice API
- Configuration Options
- enableRPMonitoring option
- useEmployeeIdAsAgentLoginForSIPCluster option
The following updates have been made in Web Services and Applications version 8.5.202.23:
- Contacts API
- ServiceAPI
The following updates have been made in Web Services and Applications version 8.5.202.04:
- Voice API
- Chat API
- Workbin API
No updates have been made in Web Services and Applications version 8.5.201.92.
No updates have been made in Web Services and Applications version 8.5.201.84.
The following updates have been made in Web Services and Applications version 8.5.201.76:
- Voice API
- Channels API
- Supervisor Agent State Control API
The following updates have been made in Web Services and Applications version 8.5.201.68:
- Voice API
- Standard Responses API
The following updates have been made in Web Services and Applications version 8.5.201.61:
The following updates have been made in Web Services and Applications version 8.5.201.50:
- enableSSL option
The following updates have been made in Web Services and Applications version 8.5.201.41:
- Standard Responses API
The following updates have been made in Web Services and Applications version 8.5.201.29:
- Workbin API
The following updates have been made in Web Services and Applications version 8.5.201.18:
- Chat API
This page was last edited on May 13, 2022, at 15:15.
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