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= Lightning Experience in Gplus Adapter for Saleforce - WWE option =
 
= Lightning Experience in Gplus Adapter for Saleforce - WWE option =
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The Lightning Experience functionality is the same as it is in Salesforce with following exceptions, you should be aware of:
 
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{{CloudStep_Stack
 
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|title=Adapter main view
 
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|text={{Chgbar_open}}After you log in, the main view is displayed. This default main view is set up by your system administrator and can be either voice (the telephone dial pad) or [[GPAReportStatistics#myStatView|statistics view]].<br/>
 
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{{Chgbar_close}}
 
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<br/>
 
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From the default main view, you can [[GPAStatus|change your status]], [[GPAMyChannels|navigate among your channels]], and [[GPADialCall|make a call]] by using Team Communicator or the '''Dial Pad''' tab.
 
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<br/>
 
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When you first log in, notice that your agent status is set for you; for instance, '''Not Ready'''. The default state is determined by your system administrator. If your status is not already set to ready, [[GPAStatus|change your status]] to '''Ready'''.
 
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{{NoteFormat|After refreshing the page or after a call is completed, you must click anywhere within Salesforce or the Adapter. If you don't, {{Glossaryterm|term=screen pop|addlink=true}} might fail to occur.|2}}
 
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|media1=Gplus_adp_main_view2.png
 
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}}
 
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{{CloudStep_Stack
 
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|title=Contact center statistics view
 
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|text=The '''Contact Center''' page on the Adapter displays a summary of your Routing Point metrics, which might include:
 
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*Average Waiting Time
 
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*Waiting Calls
 
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*Max Wait Time
 
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*Service Level
 
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*Abandoned
 
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*Answered
 
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Your Adapter might display more, or fewer, metrics depending on how your administrator has configured the Contact Center Statistics view.
 
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You can also type a value into the search field to filter the list of statistics that are displayed.
 
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{{Chgbar_open}}You can access these statistics from the main menu. You may also be able to view these statistics by clicking '''Statistics''' from the bar at the bottom, if your administrator has configured this option.{{Chgbar_close}}
 
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|media1=Gplus_adapt_sf_statistics2.png
 
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}}
 
  
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The Lightning Experience functionality is the same as it is in Salesforce Console with the following exception(s), you should be aware of:
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{{AnchorDiv|light_activity}}
 
{{CloudStep_Stack
 
{{CloudStep_Stack
 
|title=Activity history
 
|title=Activity history

Latest revision as of 09:35, April 20, 2018

Lightning Experience in Gplus Adapter for Saleforce - WWE option

The Lightning Experience functionality is the same as it is in Salesforce Console with the following exception(s), you should be aware of:

Activity history

1

Accessing the activity record can be done slightly differently in Lightning Experience. There is a Refresh Activity History icon that can be used instead of navigating off the page, or refreshing:

  1. Click Contacts from the menu bar.
  2. Select the contact name.
  3. Click the Refresh Activity History icon, in the Activity tab to review all Past Activity.
  4. Clicking on an activity will open the Task window for that item.
This page was last edited on April 20, 2018, at 09:35.
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