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=Gplus Adapter User's Guide=
 
=Gplus Adapter User's Guide=
 
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Welcome to the ''Gplus Adapter User's Guide''. The Gplus Adapter has two implementations:
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Welcome to the ''Gplus Adapter User's Guide''. The Gplus Adapter now has only one implementation:
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*'''Gplus Adapter for Salesforce''' is a soft phone that can be embedded in your Salesforce sales or service console or accessed in a separate window that is launched from a '''Phone''' icon. The standard adapter has a fixed size and the features and functionality are designed for a small screen space.
 
  
 
*'''Gplus Adapter for Salesforce - Workspace Web Edition (WWE)''' is an enhanced soft phone that has a larger window size and provides many of the same features and functionality as the Genesys Workspace Agent Desktop.
 
*'''Gplus Adapter for Salesforce - Workspace Web Edition (WWE)''' is an enhanced soft phone that has a larger window size and provides many of the same features and functionality as the Genesys Workspace Agent Desktop.
  
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{{NoteFormat|For best performance, Salesforce recommends that console users adopt the Google Chrome™ browser and machines with 8 GB of RAM. To view more Salesforce recommendations, see {{#Widget:ExtLink|link=https://help.salesforce.com/articleView?id=console2_limitations.htm&language=en_US&type=0|displaytext=Saleforce Classic Console Recommendations}}.|2}}
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{{NoteFormat|The Gplus Adapter for Salesforce for Classic Sales and Service console is no longer available..|1}}
  
 
Click any of the topics below for details.
 
Click any of the topics below for details.
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====Gplus Adapter for Salesforce====
 
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* [[GPAGettingStarted|Getting Started]]
 
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* [[GPAIncomingCall|Handling an Incoming Call]]
 
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* [[GPATransferCall|Transferring a Call]]
 
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* [[GPASingleChat|Chatting with a Customer]]
 
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====Gplus Adapter for Salesforce - WWE Option====
 
====Gplus Adapter for Salesforce - WWE Option====
 
* [[Documentation:HTCC:GPA:GPAWWE|Gplus Adapter for Saleforce - WWE option]]
 
* [[Documentation:HTCC:GPA:GPAWWE|Gplus Adapter for Saleforce - WWE option]]

Latest revision as of 14:08, May 16, 2022

Gplus Adapter User's Guide

Welcome to the Gplus Adapter User's Guide. The Gplus Adapter now has only one implementation:

  • Gplus Adapter for Salesforce - Workspace Web Edition (WWE) is an enhanced soft phone that has a larger window size and provides many of the same features and functionality as the Genesys Workspace Agent Desktop.
Important
The Gplus Adapter for Salesforce for Classic Sales and Service console is no longer available..

Click any of the topics below for details.

Gplus Adapter for Salesforce - WWE Option

This page was last edited on May 16, 2022, at 14:08.
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