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= Prerequisites =
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=Prerequisites=
 
__TOC__
 
__TOC__
  
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To work with Web Services and Applications, you must ensure that your system meets the software and browser requirements established in the [https://docs.genesys.com/MoreDocs/Genesys_Supported_Operating_Environment_Reference_Guide Genesys Supported Operating Environment Reference Guide], as well as meeting the following minimum requirements:
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To work with Web Services and Applications, your system must meet the software and browser requirements established in the [https://docs.genesys.com/MoreDocs/Genesys_Supported_Operating_Environment_Reference_Guide Genesys Supported Operating Environment Reference Guide], and meet the following minimum requirements.
  
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{{NoteFormat|In multi-tenant Configuration Server deployments, Web Services and Applications supports only one tenant that contains all configuration data}}
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{{NoteFormat|In multi-tenant Configuration Server deployments, Web Services and Applications supports only one tenant that contains all configuration data.}}
  
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==OS requirements==
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==Server Requirements==
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Your system must be running of the following OS
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===OS requirements===
 
* Red Hat Enterprise Linux, version 6
 
* Red Hat Enterprise Linux, version 6
 
* Red Hat Enterprise Linux, version 7
 
* Red Hat Enterprise Linux, version 7
  
 
{{AnchorDiv|java}}
 
{{AnchorDiv|java}}
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===Java requirements===
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* If you are installing Web Services and Applications version 8.5.201.09 or earlier, you must also install the latest {{#Widget:ExtLink|link=http://www.oracle.com/technetwork/java/javase/downloads/jdk7-downloads-1880260.html|displaytext=Java 1.7 JDK 64bit for Linux}}. For more information, refer to the {{#Widget:ExtLink|link=http://docs.oracle.com/javase/7/docs/webnotes/install/linux/linux-jdk.html|displaytext=Java documentation}}.
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* If you are installing Web Services and Applications version 8.5.201.29 or later, you must also install {{#Widget:ExtLink|link=http://www.oracle.com/technetwork/java/javase/downloads/jdk8-downloads-2133151.html|displaytext=Java JDK 1.8.0_92 or newer 64bit for Linux}}. For more information, refer to the {{#Widget:ExtLink|link=http://docs.oracle.com/javase/8/docs/technotes/guides/install/install_overview.html|displaytext=Java documentation}}. If you're upgrading from JDK 7 to JDK 8, check out the {{#Widget:ExtLink|link=http://www.oracle.com/technetwork/java/javase/jdk8-adoption-guide-2157601.html|displaytext=Java Adoption Guide}}.
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* If you are installing Web Services and Applications version 8.5.202.69 or later, you must also install OpenJDK 1.8.0_232 or newer 64bit for Linux. For more information, refer to {{#Widget:ExtLink|link=https://openjdk.java.net/install/|displaytext=OpenJDK documentation}}. To upgrade from Oracle JDK 8 to OpenJDK 8, refer to [[Documentation:HTCC:MIG:MigOpenJDKMigration:8.5.2|Migrating to OpenJDK 1.8.0]].
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===Jetty requirements===
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*Jetty 9.2.14.v20151106 is now embedded in the Web Services and Applications installation. For Web Services and Applications version 8.5.201.09 or earlier, you must [[InstallingAndDeployingJetty|install and configure Jetty 9 separately]].
  
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==Java requirements==
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===Cassandra requirements===
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* If you're installing Web Services and Applications version 8.5.201.09 or earlier, you must also install the latest {{#Widget:ExtLink|link=http://www.oracle.com/technetwork/java/javase/downloads/jdk7-downloads-1880260.html|displaytext=Java 1.7 JDK 64bit for Linux}}. For more information, refer to the {{#Widget:ExtLink|link=http://docs.oracle.com/javase/7/docs/webnotes/install/linux/linux-jdk.html|displaytext=Java documentation}}.
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* Before you deploy Web Services and Applications, you must [[InstallingAndDeployingCassandra|install and configure Cassandra]]. Web Services supports Cassandra version 1.2 and 2.2.<!--- documented in the SOE guide
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* If you're installing Web Services and Applications version 8.5.201.29 or newer, you must also install {{#Widget:ExtLink|link=http://www.oracle.com/technetwork/java/javase/downloads/jdk8-downloads-2133151.html|displaytext=Java JDK 1.8.0_92 or newer 64bit for Linux}}. For more information, refer to the  {{#Widget:ExtLink|link=http://docs.oracle.com/javase/8/docs/technotes/guides/install/install_overview.html|displaytext=Java documentation}}. If you're upgrading from JDK 7 to JDK 8, check out the {{#Widget:ExtLink|link=http://www.oracle.com/technetwork/java/javase/jdk8-adoption-guide-2157601.html|displaytext=Java Adoption Guide}}.
 
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== Jetty requirements==
 
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*Jetty 9.2.14.v20151106 is now embedded in the Web Services and Applications installation. For Web Services and Applications version 8.5.201.09 or earlier, you need to [[InstallingAndDeployingJetty|install and configure Jetty 9 separately]].
 
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==Cassandra requirements==
 
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* Before you deploy Web Services and Applications, you need to [[InstallingAndDeployingCassandra|install and configure Cassandra]]. Web Services support Cassandra version 1.2 and 2.2.
 
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<!--- documented in the SOE guide
 
 
==Browser support==
 
==Browser support==
 
===Workspace Web Edition===
 
===Workspace Web Edition===
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* Google Chrome 38+
 
* Google Chrome 38+
 
* Firefox 34+
 
* Firefox 34+
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===Gplus Adapter for Salesforce===
 
===Gplus Adapter for Salesforce===
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* Microsoft Internet Explorer 10 and 11
 
* Microsoft Internet Explorer 10 and 11
 
* Google Chrome 38+
 
* Google Chrome 38+
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* Firefox 34+
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* Firefox 34+The adapter supports the following browser when using the Workspace Web Edition deployment option:
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The adapter supports the following browser when using the Workspace Web Edition deployment option:
 
 
* Microsoft Internet Explorer 11
 
* Microsoft Internet Explorer 11
 
* Google Chrome 38+
 
* Google Chrome 38+
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* Firefox 34+
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* Firefox 34+-->
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-->
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<div>
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==Client Workstation Requirements==
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The following table shows the recommended hardware requirements for the client workstations.
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{|
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|+'''Recommended Hardware Requirements - Client Workstation'''
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|-
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!|'''Processor'''
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!|'''Memory'''
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!|'''Hard Drive'''
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!|'''Graphic Card'''
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!|'''Network'''
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|-
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||Intel Core 2 Duo CPU 2.8 GHz
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||2 GB
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||200 MB
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||DirectX 9.0+
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||xDSL / LAN
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|}
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'''NOTE:''' 8 GB of RAM is recommended when non-Genesys applications are being run concurrently, or to improve performance.
  
 
==Next step==
 
==Next step==
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* [[InstallationProcedures|Installing Web Services and Applications]]
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<p class="mw_paragraph">* [[InstallationProcedures|Installing Web Services and Applications]]
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[[Category:V:HTCC:8.5.2DRAFT]]
 
[[Category:V:HTCC:8.5.2DRAFT]]
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</p></div>

Latest revision as of 14:58, December 17, 2019

Prerequisites

To work with Web Services and Applications, your system must meet the software and browser requirements established in the Genesys Supported Operating Environment Reference Guide, and meet the following minimum requirements.

Important
In multi-tenant Configuration Server deployments, Web Services and Applications supports only one tenant that contains all configuration data.

Server Requirements

OS requirements

  • Red Hat Enterprise Linux, version 6
  • Red Hat Enterprise Linux, version 7

Java requirements

Jetty requirements

  • Jetty 9.2.14.v20151106 is now embedded in the Web Services and Applications installation. For Web Services and Applications version 8.5.201.09 or earlier, you must install and configure Jetty 9 separately.

Cassandra requirements

Client Workstation Requirements

The following table shows the recommended hardware requirements for the client workstations.

Recommended Hardware Requirements - Client Workstation
Processor Memory Hard Drive Graphic Card Network
Intel Core 2 Duo CPU 2.8 GHz 2 GB 200 MB DirectX 9.0+ xDSL / LAN

NOTE: 8 GB of RAM is recommended when non-Genesys applications are being run concurrently, or to improve performance.

Next step

* Installing Web Services and Applications

This page was last edited on December 17, 2019, at 14:58.
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