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| − | + | = Workforce Management 8.5.1= | |
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| + | __NOINDEX__ | ||
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| + | __NOTOC__ | ||
| + | Welcome to Workforce Management (WFM) 8.5.1 Web for Agents Help. Use this page to go directly to the information you need, or use the Table of Contents to take a step-by-step tour of all the features and functions in Genesys Workforce Management Web for Agents. | ||
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| + | {{NoteFormat|If you are using Workforce Management 8.5.2, refer to the [https://all.docs.genesys.com/PEC-WFM/Current/Agent Workforce Management Agent Help].}} | ||
| + | |||
| + | <div class="map-box"> | ||
| + | ==== Getting Started==== | ||
| + | Become familiar with WFM Web for Agents | ||
| + | *[[WMLogIn|Login Timestamp]] | ||
| + | *[[MnuOpt|Menu Options]] | ||
| + | *[[ChgDt|Changing the Date]] | ||
| + | *[[LogOut|Logging Out]] | ||
| + | </div> | ||
| + | |||
| + | <div class="map-box"> | ||
| + | ==== Scheduling and Trading==== | ||
| + | Adjust your schedule, make schedule trades | ||
| + | *[[MySchPn|My Schedule Pane]] | ||
| + | *[[OthSchPn|Other Schedules Pane]] | ||
| + | *[[WinRdMap|Trading Road Map]] | ||
| + | *[[WinSpcTsk|Trading Windows for Specific Tasks]] | ||
| + | </div> | ||
| + | |||
| + | <div class="map-box"> | ||
| + | ==== Availability and Preferences==== | ||
| + | Use availability patterns, add preferences, request time off | ||
| + | *[[AvlPtrn|Availability Patterns]] | ||
| + | *[[PrefO|Changing Your Preferences]] | ||
| + | *[[ReqTO|Requesting and]] [[EdtTO|Editing Time Off]] | ||
| + | </div> | ||
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| + | <div class="map-box"> | ||
| + | ==== Bidding and Configuration==== | ||
| + | Use schedule bidding, configure WFM Web for Agents | ||
| + | *[[ScnVw|Bidding Scenarios]] | ||
| + | *[[AsgnPn|Bidding Assignments]] [[DtlVw|and Details]] | ||
| + | *[[PrsnlPn|Configure Your Personal Pane]] | ||
| + | *[[ShTrnsPn|Configure Shared Transportation]] | ||
| + | </div> | ||
| + | |||
| + | <br clear=all> | ||
| + | |||
| + | [[Category:V:PSAAS:Public]] | ||
Latest revision as of 02:08, January 8, 2021
Workforce Management 8.5.1
Welcome to Workforce Management (WFM) 8.5.1 Web for Agents Help. Use this page to go directly to the information you need, or use the Table of Contents to take a step-by-step tour of all the features and functions in Genesys Workforce Management Web for Agents.
Important
If you are using Workforce Management 8.5.2, refer to the Workforce Management Agent Help.Getting Started
Become familiar with WFM Web for Agents
Scheduling and Trading
Adjust your schedule, make schedule trades
Availability and Preferences
Use availability patterns, add preferences, request time off
Bidding and Configuration
Use schedule bidding, configure WFM Web for Agents
This page was last edited on January 8, 2021, at 02:08.
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