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Latest revision as of 12:23, October 2, 2020
Summary_Resource_State_Reason Subject Area
This subject area represents agent resource state reasons, summarized to the media type.
Summary_Resource_State_Reason Subject Area View Large
Subject Area Dimensional Model Tables
| Table/View | Description |
|---|---|
| DATE_TIME | Allows facts to be described by attributes of a calendar date and 15-minute interval. |
| MEDIA_TYPE | Allows facts to be described based on media type, such as Voice. |
| RESOURCE_ | Allows facts to be described based on the attributes of contact center resources. |
| RESOURCE_GROUP_COMBINATION | Allows facts to be described based on the membership of resources in a combination of resource groups. |
| RESOURCE_STATE | Allows facts to be described by the states of the contact center resources. |
| RESOURCE_STATE_REASON | Allows facts to be described by the state reason of the associated agent resource. |
| SM_RES_STATE_REASON_FACT | Represents agent resource state reasons, summarized to the media type. |
This page was last edited on October 2, 2020, at 12:23.
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