Latest revision as of 12:35, October 2, 2020

Historical Data

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.

The views in Historical Data are:

Historical Data Volumes	Displays Interaction Volumes and AHT for historical data that has either been imported into WFM or collected automatically by WFM Data Aggregator.
Historical Data Graphs	Displays your choice of statistics, using line charts and a table, for historical data that has either been imported into WFM or collected automatically by WFM Data Aggregator.

To open these views:

From the Home menu on the toolbar, select Forecast.
From the Forecast menu on the toolbar, select Historical Data.
From the Historical Data menu on the toolbar, select Volumes or Graphs.
In the Objects tree, select an activity, Site, Business Unit, or Enterprise.

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-<!-- Creation of the target page -->
+= Historical Data=
+__NOINDEX__
+{{Template:PEC_Migrated}}
+__NOTOC__
+The views in Historical Data are:
+{|
+|-
+| nowrap | '''Historical Data Volumes'''
+| Displays '''Interaction Volumes''' and '''AHT''' for historical data that has either been imported into WFM or collected automatically by WFM Data Aggregator.
+|-
+| '''Historical Data Graphs'''
+| Displays your choice of statistics, using line charts and a table, for historical data that has either been imported into WFM or collected automatically by WFM Data Aggregator.
+|}
+To open these views:
+#From the '''Home''' menu on the toolbar, select '''Forecast'''.
+#From the '''Forecast''' menu on the toolbar, select '''Historical Data'''.
+#From the '''Historical Data''' menu on the toolbar, select [[HDVlmsVw|'''Volumes''']] or [[HDGrphsVw|'''Graphs''']].
+#In the '''Objects''' tree, select an '''activity''', '''Site''', '''Business Unit''', or '''Enterprise'''.
+[[Category:V:PSAAS:Public]]